Hello everyone,
I'm hoping to get some advice or visibility on a frustrating catch-22 situation with App Review regarding my company's VPN app.
Background: I originally developed our VPN app under my personal Apple Developer account. App Review correctly informed me that under Guideline 5.4 (VPN Apps), the app must be submitted by an enrolled Organization, not an individual.
To fully comply with Apple's policies, I formed my company, enrolled as an Organization, and transferred the app. My previous personal account was closed as a direct result of this migration.
The Issue: Now, submitting the exact same app under my new, fully compliant organizational account, I am getting repeatedly rejected under Guideline 4.3(a) Design - Spam:
"We noticed the app shares a similar binary, metadata, and/or concept as apps previously submitted by a terminated Apple Developer Program account."
The "terminated" account is my own previous personal account! The "similar binary" is because it is literally the exact same app being migrated to comply with Guideline 5.4.
I have appealed and explained to the Review Board that we strictly follow all guidelines:
Guideline 5.4 Compliance: We use the NEVPNManager API, we are an enrolled organization, and we have a strict privacy policy with clear in-app disclosures.
Guideline 4.3(a) Compliance: We are not creating multiple Bundle IDs to spam the store. We only have one app and one Bundle ID. This was a mandatory compliance migration.
Guideline 4.3(b) / App Quality: Furthermore, we have invested heavily in a brand new, unique, high-quality UI design that strictly follows modern Apple Human Interface Guidelines. The app works flawlessly and provides a premium experience for our users. We are not using a cheap template.
Has anyone else experienced this automated flag when migrating an app to comply with organizational requirements? How can I get past the automated spam filters so a human reviewer can look at the history of this Bundle ID, see the high quality of the app, and approve the migration?
Any advice from the community or Apple engineers monitoring the forums would be greatly appreciated.
Thanks!
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