Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Please can someone bump my support request which has been pending for 1 month. It is for DriverKit access. Thanks

Hey, does anyone know how long the enrolment process needs? enrollment ID is QARGL6A9YV - maybe someone can help, we wanna start as soon as possible :-)

I had logged into my mac with my Apple ID. Then, I downloaded the Apple Developer App and signed in with my other Apple ID and I purchased an Apple Developer Program membership from the Developer app yesterday. The payment was completed successfully, and I have received the receipt and confirmation in my first Apple ID which I had logged into my Macbook. When I check account.apple.com, the Apple Developer subscription shows as active. However, when I sign in to developer.apple.com with the both of my accounts, it still shows “Enroll today” instead of showing my Developer Program membership. I also do not have access to Membership Details, Team ID, Certificates, Identifiers & Profiles, or the other Developer Program resources. I have contacted the support but they are so lazy to reply. Also they do not seem to be understanding the problem. Could someone help me?

Our company domain datario.sk is rejected by Apple as an invalid email address. This happens in multiple Apple systems: at account.apple.com when adding an address, and in the Developer Program enrollment work email step. The rejection appears in the form immediately, before any email is sent. No request ever reaches my mail server — my hosting provider checked the logs and found no connection attempt from Apple's servers at all. MX and SPF records are valid and all other senders (Google, Stripe, Dun & Bradstreet) deliver normally. The address datario [at] datario.sk is the sign-in address of this Apple Account and previously worked without any issue, so something changed on Apple's side. Developer Support has investigated this since mid-August (case 20000137748005, engineering ticket INC103315840). I provided identity and company documents and screen recordings requested by engineering. The conclusion was that no issue was found on Apple's side, and I was directed to AppleCare, where the only contact option available in my region is a phone call. Our Android app has been live on Google Play for weeks; the iOS version cannot be released because enrollment is blocked. Is there anyone who can check whether datario.sk is on a suppression or block list in Apple's systems?

Hi, I started my enrollment in the Apple Developer Program in August 2026, but the process has been stuck under review since then (Enrollment ID = NUD4NCB2LZ) When I check my enrollment status, I’m still asked to wait for the review to be completed, but I haven’t received any updates or requests for additional information. A couple of weeks ago, I also contacted Apple Developer Support by email to ask about the status of my enrollment, but unfortunately I haven’t received a response yet. It has now been more than a month since I started the enrollment process, and I’m not sure if there is anything else I need to do on my side. Has anyone experienced a similar delay recently? Is there another way to contact Apple Developer Support or request a review of the enrollment? Any advice would be appreciated. Thanks!

Hello, We are currently trying to complete the Apple Developer Program organization enrollment for Rabo Trading Limited, but the enrollment has now been pending for approximately two months. Enrollment ID: 225W46ZVL6 Our original enrollment-related support case is Case 20000118314959. Through this case, a Senior Advisor from Apple Developer Support contacted us and requested additional documentation to verify the legal authority of our director and the principal place of business of the company. We submitted the requested signed documentation through Apple’s secure file upload system on August 10, 2026. The document included the requested authority confirmation, company address, telephone number, enrollment ID, case number, director information, title, contact details, and signature. Since submitting the requested documentation, we have received no further response or update regarding the enrollment review. Because we were unable to obtain any response, we subsequently opened two additional Apple Developer Support cases: Case 20000152530724 Opened on August 31, 2026, with an additional follow-up on September 2, 2026. Case 102955765663 Opened on September 7, 2026, with an additional follow-up on September 9, 2026. Unfortunately, we have received no response at all to either of these additional cases. We were therefore unable to establish any communication with Apple Developer Support through these requests. We also requested telephone support / a callback regarding the enrollment, but no callback was received. At this point, more than six weeks have passed since we submitted the additional documentation specifically requested by Apple, and the overall enrollment process has been pending for approximately two months. We currently have no indication whether the enrollment is still under review, whether the submitted documents are awaiting verification, whether the case is waiting for action from a specific review team, or whether any additional action is required from our side. Could an Apple Developer Support representative please review the status of Enrollment ID 225W46ZVL6 and the original Case 20000118314959, or advise us on how this enrollment can be escalated to the appropriate review team? For reference, the related support cases are: 20000118314959 – Original enrollment case 20000152530724 – Follow-up support case, no response received 102955765663 – Follow-up support case, no response received We are ready to provide any additional documentation or verification immediately if required. Thank you for your assistance.

Our Apple Developer Program organization enrollment has been stuck in Pending since September 15, 2026. The $99 membership payment was successfully processed and has fully settled. The Apple order page now shows “Enrollment Complete” and “Electronically Delivered,” but the Developer account remains Pending and we still do not have access to the Developer Program. The order originally indicated that processing could take up to 48 hours, but it has now been seven days. We have contacted Apple Developer Support and have open support cases, but responses have been significantly delayed. Has anyone experienced the same situation where the membership was successfully paid and electronically delivered, but the Developer account remained Pending? If so, was Developer Support required to manually activate or link the membership? Any guidance from someone who has experienced this would be greatly appreciated.

Our organization enrollment has been stuck on "Purchase your membership — complete your purchase now" for over three weeks, despite a fully settled payment confirmed by Apple's own invoice. We have received no meaningful response across multiple support cases. What we have tried: Three payment attempts across two cardholders, using cards confirmed working internationally and within the App Store itself Multiple support cases (102967185439, 102951154946, 20000139412498), no resolution Phone callback is not offered for our region, so that escalation path is unavailable to us Emailed Apple Developer Support directly multiple times, no reply This is clearly not a payment issue — Apple's own invoice confirms the charge is complete and settled. This appears to be a backend provisioning failure where the completed payment has not been linked to our verified enrollment. We are a legitimate registered business with a valid D-U-N-S number. Our app is already live on Google Play and Huawei AppGallery — Apple is the only platform where enrollment has failed to complete, and it is blocking our launch. Requesting: escalation to the enrollment/payment team to manually review Enrollment ID K36V8XF97H against confirmed payment invoice MD07881249 and complete our account activation. Happy to provide any verification details needed. If anyone from Apple Developer Relations can help escalate, or if any developer has resolved a similar backend-linking issue, we would greatly appreciate it.

Apple Developer Team, please help review my enrollment. My payment has already been charged and I received the official invoice, but my Developer Program enrollment is still pending. I have contacted Apple Developer Support multiple times but have not received any response. Please help check my case and provide an update. Thank you.

It is really funny that Apple Developer Program charged me the enrollment fee, but my account was never approved. My enrollment remained pending for a long time, and then the pending status was suddenly removed and I was asked to enroll again. I have already contacted Apple Developer Support several times, but I still have not received a clear solution. This issue has been delayed for a long time, and until now my account is still not approved even though the payment was already charged. I really need Apple Developer Support to properly investigate my enrollment, confirm the payment that was charged, and provide a clear solution instead of asking me to start the enrollment process again. I understand that personal credentials and payment information should normally not be shared publicly. However, because it has been very difficult to get proper support from Apple and my issue has remained unresolved for a long time, I decided to post the invoice as proof that the Apple Developer Program payment was already charged. I have tried contacting Apple Developer Support multiple times, but I still have not received a clear solution regarding my enrollment.

Hello everyone! I've run into an issue with my Apple Developer account enrollment and am hoping for some advice from anyone who might have experienced this. On September 16, My order ID (MML57TZM9S) I paid for the annual subscription. The funds were successfully deducted from my card, and I received the official receipt from Apple confirming the purchase. However, my developer account is still inactive, and the system displays an error message indicating that the enrollment could not be completed at this time. Here is my current situation: My account is registered in Uzbekistan, so the automatic callback option in support is not available. I have already submitted a request via the contact page form, attached a screenshot of the payment receipt, and asked them to either activate my account or call me back. I received a confirmation from support with Case ID 102970413444. I am now in waiting mode.

Hi everyone, I’m having a pretty frustrating issue with my Individual Apple Developer Program enrollment and I’m wondering if anyone has experienced something similar. My enrollment has been stuck in Pending since August 3. The Apple Developer app couldn’t verify my identity because, for some reason, it only offers Driver’s License as a document type. I don’t have a compatible license, so Developer Support asked me to upload my valid passport through their secure upload page for manual verification. I did that, and on August 19 a Senior Advisor told me that my information was being reviewed. Since then I’ve followed up several times, but I haven’t received any meaningful update. My support case is still open: Case ID: 20000126998264 There’s also a strange payment issue. My first €99 membership payment went through successfully, but Apple later cancelled the order. I recently tried paying again through the web enrollment page. Apple now shows an authorization error saying that my bank declined the transaction. I contacted my bank, though, and they confirmed that they never received an authorization request for the €99 transaction at all. There isn’t even a failed payment attempt in their system. So it seems like the payment is being rejected somewhere before it reaches the card issuer. At this point I’m not sure whether the payment problem is related to the pending manual identity review, a stuck enrollment/payment state, or something else on Apple’s side. Has anyone run into this combination before? If someone from Apple Developer Support sees this, I’d really appreciate it if you could take a look at Case 20000126998264 or let me know what I should do next. I’m happy to provide any additional verification or documentation that’s needed. Thanks!

I am posting this to document an unresolved Apple Developer Program membership issue and to ask whether other developers have experienced the same sequence of events. I purchased a one-year Apple Developer Program membership on September 11, 2026. Apple subsequently issued an invoice for the Apple Developer Program, showing: Web Order Number: D005219917 Invoice Number: MD05520082 Amount charged: USD 99.00 Amount Due: USD 0.00 Despite this, my Developer account still shows: “Mahmoud Elboraey (Pending)” More concerningly, the same account continues to display: “Purchase your membership.” “To continue your enrollment, complete your purchase now.” The page itself states: “Your purchase may take up to 48 hours to process.” That stated processing period expired many days ago. I contacted Apple Developer Support regarding this unresolved paid transaction and received Case ID 102968582713. Apple acknowledged receiving my original support request. After receiving no substantive explanation or resolution, I sent a formal follow-up under the same case number, and Apple again confirmed receipt. I then allowed additional time for Apple to respond. As of September 21, 2026, the membership remains Pending, the account still instructs me to purchase the membership, and I have received no substantive explanation or resolution. For clarity, another acknowledgment stating “Thank you for contacting us” or simply confirming that the case is being reviewed would not constitute a substantive response to the issue described above. I am asking for an actual explanation and resolution of the paid transaction. To be clear, I have not attempted a second purchase. I do not believe a customer who already has an Apple invoice confirming a $99 charge and a $0 balance due should have to risk making another payment simply because the enrollment interface continues to display an instruction to purchase the membership. I am not speculating about the cause of the problem or anyone’s intentions. I am documenting the facts visible in Apple’s own invoice, Developer account interface, and support correspondence. At this point, the documented sequence is straightforward: Apple charged for the membership. Apple issued the invoice. The stated 48-hour processing period expired. The membership remains Pending. The interface still asks me to purchase the membership. Support acknowledged both my case and my follow-up, but no substantive resolution has been provided. I would therefore appreciate a substantive response from Apple Developer Support addressing: Why the paid membership has not been activated. Why my account continues to display “Purchase your membership” after Apple has already charged and invoiced the membership. Written confirmation that no additional payment is required. When and how this paid transaction will finally be resolved. I have retained the invoice, payment documentation, screenshots showing the Pending status and purchase prompt, support acknowledgments, formal follow-up, and the complete chronology of the matter. If other developers have experienced this same sequence — payment charged, invoice issued, membership remaining Pending, purchase prompt continuing to appear, and delayed support resolution — I would be interested in hearing when it happened, how long it lasted, what response was received from Apple, and how it was ultimately resolved. I will update this post if Apple resolves the matter.

Posting here because Developer Support has started to ignore me and I don't know what else to try. Timeline, all 2026: 3 Sept — Individual enrolment fee paid, charged same day. 5 Sept — Government ID uploaded as requested. Confirmed received. 10 Sept — Proof of address uploaded as requested. Confirmed received. 12 Sept — Told the case was escalated to the senior team. 16 Sept — Last reply I have had. Still with that team, no timeframe given. 18, 19, 21 Sept — Three follow-ups from me. No response to any. Nothing is outstanding on my side that I know of. Every document asked for was provided the same day it was requested, and each was confirmed received. The enrolment has not completed and the fee was taken 18 days ago. Case number is 102952652027. Two questions for anyone who has been through this: Is there a route to Developer Support that actually gets a response once a case has been sitting with the senior team this long? Has anyone had an individual enrolment take this long after ID and proof of address were both accepted, and what eventually moved it? If an Apple engineer or support staff member sees this, I would pls just hope to resolve this.

Apple Developer Program renewal unavailable after changing Apple Account region I previously had an active Apple Developer Program membership with auto-renewal through the Apple Developer app while my Apple Account region was set to Russia. I recently changed my Apple Account country/region from Russia to Kazakhstan. As part of the region change, my subscriptions were cancelled, including the Apple Developer Program subscription. After changing the region, the renewal option initially disappeared from the Apple Developer app. I contacted Developer Support, and they were able to restore the renewal option in the app. However, when I now try to renew through the Apple Developer app, I receive the following error: “Unable to Purchase. This item is currently not available in your country or region.” My Apple Developer Program membership is still active, with a renewal date of September 22, 2026, so I only have a few days left to resolve this. According to Apple’s documentation, manual renewal should also be possible through the Apple Developer website. However, when I open Membership Details at developer.apple.com/account, there is no “Renew Membership” button at all. It appears that my membership may still be associated with the previous app-based auto-renewal method, even though that subscription was cancelled when I changed regions. I have found reports from other developers with similar situations where Developer Support apparently had to reset an account-side setting related to the previous auto-renewable subscription before the “Renew Membership” button became available again. Has anyone experienced this after changing their Apple Account country/region? In particular: Is it possible to switch an existing Apple Developer Program membership from Apple Developer app auto-renewal back to manual renewal through the Developer website? Does Developer Support need to reset the previous app-based subscription or renewal status before the “Renew Membership” button becomes available? Has anyone successfully resolved this without allowing the Developer Program membership to expire first? I have already contacted Developer Support and tried all of the renewal options available to me. I also tried to use the Developer Support “Request a Call” option because the expiration date is approaching, but the callback page itself fails to load. The browser console shows a JavaScript error in getAcceptedCountryCodes: “TypeError: undefined is not an object (evaluating ‘e.countryItccList.country.map’)” As a result, I cannot even request a phone call with Developer Support through the website. So at this point: Renewal through the Apple Developer app fails because the item is unavailable in my country/region. Manual renewal through the Developer website is unavailable because the “Renew Membership” button is missing. The Developer Support callback page fails, so I cannot request a phone call. I already have an open Developer Support case, but my renewal deadline is approaching. If anyone from Apple sees this, I would especially appreciate guidance on whether Developer Support can reset the app-based auto-renewal status and restore manual web renewal for an existing membership. I am ready to pay for the renewal immediately, but currently there is no working renewal method available to me, and my membership expires on September 21. Any guidance would be greatly appreciated.

Hello Apple Developer Support, I am requesting assistance with our Apple Developer Program enrollment migration from an individual account to an organization account, which has been stuck for [X months]. Timeline: Migration request submitted-3 months back Multiple phone calls and emails with Developer Support since last three months with no clear path forward or explanation of what is outstanding No specific blocker has been communicated to us despite repeated follow-up We urgently need this resolved as we have an app ready for immediate deployment and are fully blocked from publishing. Could an Apple Developer Support representative please review and advise: What specifically remains outstanding for this migration Whether any document or confirmation from our side is pending An estimated timeline for resolution Thank you for your help.

Hello, I am posting here because my Apple Developer Program membership is currently stuck in a state that I cannot resolve through the available self-service options, and I have not received a response to my compliance reply or Developer Support case. Timeline: • January 6, 2026 — I purchased my Apple Developer Program membership for a one-year term and received an Apple invoice. • September 22, 2026 — Apple Developer Relations notified me that my membership had been suspended pending a compliance review concerning possible digital-asset activities. • September 23, 2026 — I replied to Apple Developer Relations and provided the requested written confirmation that I do not provide digital-asset or cryptocurrency financial services. I also stated that I am enrolled as an individual and do not operate a registered company or other business entity. I have received no further response or request for additional documentation. My account is now in a contradictory state: • App Store Connect reports “Developer Program Membership Expired” and states that my apps have been removed from the App Store. • My membership was purchased on January 6, 2026 for a one-year term, so it should still be within its paid membership period. • developer.apple.com/account shows “Join the Apple Developer Program.” • If I attempt to enroll, Apple displays: “Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership.” Therefore, I cannot access my existing paid membership, restore Developer Program access, or enroll again. I contacted Apple Developer Support regarding this issue. Developer Support Case ID: 102975269103 The case remains unresolved, and phone support for this case currently shows: “Phone support is currently unavailable. Due to high call volumes, phone support is temporarily unavailable.” I am ready to provide immediately, through an appropriate secure Apple verification channel: • government-issued identification; • proof of address; • my Apple Developer Program purchase invoice; • information about my applications and their functionality; or • any other documentation required to complete the compliance review. I am not asking for a workaround or a new enrollment. I need the existing paid membership and compliance case to be reviewed by the appropriate Apple Developer Program Membership / Compliance team. Could an Apple Developer Relations representative or forum moderator please help route or escalate Case 102975269103 to the appropriate team, or advise whether there is any additional verification or documentation currently required from me? My applications have already been removed from the App Store while this remains unresolved, so the issue is actively affecting distribution. Thank you.

Hello, I’m trying to create an iOS TestFlight build for an Expo/EAS app on Windows. The project is configured with: Expo SDK 57 EAS CLI 24.1.0 iOS bundle ID: com.i3radleyy.flooriq Apple Developer Program: active individual membership Apple Team ID: R7GLN64JYP The Bundle ID is registered in Apple Developer The app record exists in App Store Connect I am the Account Holder The Expo configuration command succeeds and reports the correct bundle ID. EAS project initialisation also succeeds. However, when running the production build, Apple authentication fails after the Apple ID and password are accepted: Authentication with Apple Developer Portal failed! Failed to set up credentials. iTunes service key is empty Error: build command failed. I have also tried: EAS_NO_VCS=1 EXPO_NO_KEYCHAIN=1 Git is not being used, and the project is being built from the correct app directory. The Apple Developer account and App Store Connect pages are accessible in the browser, and the Bundle ID is registered. Is this a known EAS/Apple authentication issue on Windows? Is there a recommended way to provide the Apple signing credentials or use an App Store Connect API key so that EAS can create the iOS distribution certificate and provisioning profile? Thank you.

My individual enrollment in the Apple Developer Program is being denied, and nobody can tell me why. Both the website and the Apple Developer app refuse the enrollment. I contacted Developer Support and got the same template twice: "For one or more reasons, your enrollment couldn't be completed. We can't continue with your enrollment at this time." No reason. No hint of what to fix. When I asked for specifics, the support agents themselves seemed not to know what the problem is. I genuinely don't understand what is wrong. I'm an individual developer with finished projects waiting for release. I need this account to work, and I need a real answer, not a template. I'm ready to verify my identity with any document Apple needs - passport, ID, proof of address, anything. Could someone from Apple Developer Support with access to the actual account status please look at case 102915311314 and tell me either what to fix, or that the block is permanent so I can stop wasting time?

My developer account identity has a red 'x' next to it like other users have stated. It looked as though a tech helped them correct it. I have been requesting support via email for over 10 days on this and am still waiting for assistance. When I sign into App Store Connect, I can see both of my apps I have registered. My apple developer account at the top tells me I need to enroll in a program and can click to enroll but then will tell me I cannot enroll. I can see myself as the account holder and admin in the user identities. I also have the developer certificate in my keychain.