My app is being wound down and I'd like to provide a way for people who have purchased the lifetime subscription to get a pro-rated refund. But it seems like older IAPs don't show up on https://reportaproblem.apple.com/ and the in-app refund sheet throws an error when trying to process these refunds ("Your request could not be submitted"). In the in-app refund sheet: Am I doing sth wrong or is this expected behavior? Is there any way I can get a refund for these people? What's the specific cutoff for refunds?

Hello, I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones. I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone. Points to consider: The app runs perfectly on the Emulator. All my terms and agreements with Apple are up to date. I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt. I can send my app to the internal testers, but when I click download, the following message appears: Could not install [APP NAME]. The requested App is not available or doesn't exist. I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers. Has anyone experienced this and resolved it?

I recently noticed that an app called Private Browsing Web Browser has been ranking at the top for the keyword “browser” on the App Store for a long time, even ahead of well-known browsers like Chrome, Firefox, and Safari. This is not only the case in the U.S.; it also appears to rank top in many other regions. This app has not been updated for a long time, and both its interface and feature set seem extremely basic. There also appears to be nobody to discuss it on the internet, and some of the App Store ratings look very suspicious. I previously reported this to the Apple team by email, and questioning about the algorithm, but they consistently responded: The App Store ranking system has no problem, and it's working as expected.” I wanted to ask everyone: Do you think it is normal for this app to rank number one for “browser” on the App Store? Also, the same developer has another very similar browser app called Snowbunny Private Web Browser, which also ranked high.

I have a universal app available on both iOS and macOS. The macOS version appears in App Store search results and can be found normally. The iOS version has been approved and is available for download via its direct App Store link, but it does not appear in App Store search results when searching by app name. This is my first App Store release, so I’m not sure whether this is a normal indexing delay or a configuration issue. Information: Platform: iOS and macOS Direct App Store links work for both versions macOS version is searchable iOS version is not searchable Is there anything in App Store Connect that I should verify, or is there a typical delay before a newly released iOS app becomes searchable? Thank you for any guidance.

Hello, We are working on integrating billing into our dating app, targeted at the Russian market. Our main requirement is to support subscriptions with automatic renewal and cancellation. We understand that, according to App Store Review Guideline, all digital subscriptions should use Apple In-App Purchase (IAP). However, we are unsure how this applies in Russia, where some local regulations may limit the use of non-Russian payment processors, and where not all Russian bank cards are accepted by Apple. Our question is: -For iOS apps in Russia, is it strictly required to use Apple IAP for subscriptions? -Are there any approved exceptions allowing integration with local processors such as Robokassa or YooKassa? -How are other developers currently handling subscriptions for the Russian market? We want to ensure full compliance and avoid any risk of rejection or removal. Thank you in advance for any clarification. Best regards, Dan

Hello, I am trying to enroll in the Apple Developer Program as an Individual developer from India. My enrollment status shows: OM (Pending) When I try to complete the membership purchase, I receive the following errors: "Your Purchase Could Not Be Completed" "Unable to Purchase. This item is currently not available in your country/region." Details: Country/Region: India The payment is not being charged, and the enrollment remains in Pending status. Has anyone experienced this issue recently, and what steps were required to resolve it? Thank you.

Hi everyone, I’m facing an issue with the App Store review / support process and would really appreciate some guidance from others who may have experienced something similar. I have contacted Apple Developer Support multiple times regarding my app, but unfortunately I have not received any meaningful response so far. At this point, I am unsure how to move forward or how to get proper feedback to resolve the issue. The lack of response is making it difficult to proceed with my app submission and address any potential problems on Apple’s side. Has anyone encountered a similar situation? How did you successfully escalate the issue? Is there a specific way to get a response from the review team or developer support? Any advice on how to move forward would be highly appreciated. Thank you in advance!

Hello! I am developing an app that includes an app clip. Recently, I launched my app on the App Store, but I discovered that some of the app clip codes are not functioning correctly. My AASA file is configured correctly (general deep links work with it, as well as some app clip URLs) and is also configured for app clips. { "appclips": { "apps": [ "TEAM_ID.maxood.AveBingo.AppClip" ], "details": [ { "appID": "TEAM_ID.maxood.AveBingo.AppClip", "paths": [ "/*", "/bingo/*", ] } ] }, "applinks": { "apps": [ "TEAM_ID.maxood.AveBingo" ], "details": [ { "appID": "TEAM_ID.maxood.AveBingo", "paths": [ "/", "/bingo/*" ] } ] } } I've also created the advanced app clip experience in App Store Connect and configured it to open links with my domain as the prefix: So if I create an app clip code with my root URL 'https://avebingo.com', my app clip is immediately launched. However, if I create an app clip code and want to launch my app clip for a particular bingo using the URL 'https://avebingo.com/bingo/<some_id>', it is not launched, and a popup says, 'This app clip is not currently available in your country or region.' Interestingly, app clip diagnostics in my iPhone settings indicate that everything is okay for my root URL. But for URLs like 'https://avebingo.com/bingo/some_id', it says the following, which indicates that my app is not launched in the App Store (but it is). Can you please share what do i do wrong and how to fix it? Thanks in advance.

On the iOS App Version page in App Store Connect, clicking Save shows an exclamation-mark error icon on the button, but no error message or field-level validation appears anywhere on the page. The Add for Review button stays greyed out, so I can't submit. This happens on every new version. What I've verified: •⁠ ⁠Build is attached and shows "Validated" in TestFlight, no warnings or compliance issues •⁠ ⁠All required metadata populated: Description, What's New, Keywords, Support URL, Marketing URL, Copyright, Version, Sign-In Information (working credentials), Contact Info •⁠ ⁠Export compliance answered •⁠ ⁠Release set to "Manually release this version" •⁠ ⁠Screenshots present for iPhone 6.5" (same assets that worked on a prior version) •⁠ ⁠Media Manager shows no warnings on any size •⁠ ⁠Account has the Account Holder role •⁠ ⁠Reproduced in Chrome (latest) and in Incognito Observation: on clicking Save, the screenshots section briefly refreshes/reloads, then the error icon appears on Save. No other error is surfaced anywhere. Current workaround: my engineer uploads the build directly from Xcode to App Store Connect, which lets the version through - but the web Save/submit path is broken on every release. Question: what validation is failing here without being surfaced in the UI, and how do I get the web Save/submit flow working so I don't have to fall back to a manual Xcode upload each release?

I would like to confirm my understanding of how app availability and app removal affect existing and new users on the App Store. Scenario 1: App is removed from sale in App Store Connect (Availability is changed so the app is no longer available for new downloads.) My understanding is: New users Cannot find or install the app from the App Store. Existing users who already have the app installed Can continue using the app normally. Existing users who delete the app Can still re-download it from their Purchase History / Previously Purchased apps. Is this correct? Scenario 2: App is deleted using the "Delete App" option in App Store Connect (My understanding is that the app itself is removed rather than simply being removed from sale.) My understanding is: New users Cannot find or install the app from the App Store. Existing users who already have the app installed Can continue using the installed app. Existing users who delete the app Can no longer re-download the app. Is this correct? Additionally, could someone clarify the differences between the following actions and their impact on existing users? Remove from Sale Remove from App Store Delete App in App Store Connect App removed by Apple In particular, I would like to understand whether users who previously downloaded or purchased the app can still re-download it after each of these actions. Thank you for your help.

Moin, Is it allowed to change the region of the Apple Store to access certain apps or Siri AI?

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Hello, I'm facing an unusual App Store Search issue and would appreciate guidance from Apple staff or developers who have experienced something similar. App Details App Name: Logistos – Logistics Platform Apple ID: 6759841195 Category: Business Availability: Available in all supported storefronts, including India Publicly available for: More than 2 months Latest version: Released and live for more than 5 days Issue The app is accessible through its direct App Store URL and is indexed by Google Search. However, it does not appear in App Store Search results. I have tested the following search terms on multiple devices and storefronts: Logistos Logistos – Logistics Platform Logistos Logistics Platform 6759841195 (Apple ID) In all cases, the app does not appear in the search results. Additional Information The app name contains "Logistos". The subtitle is "Logistics & Shipment Tracking". The keywords include "logistos". Metadata changes have already been released and enough time has passed for propagation. App Store Analytics shows the app is receiving impressions, product page views, and downloads. Direct App Store links work normally. I have already opened a support case with Apple Developer Support. Case ID: 102908696756 Has anyone encountered a similar App Store Search indexing issue? Could this indicate that the app requires manual reindexing by Apple? Any guidance would be greatly appreciated. Thank you.

I have my first app on the App Store and I’m unsure whether I’m seeing a normal App Store indexing delay or a storefront issue. The macOS version of my app is searchable and can be found normally in the Mac App Store. The iPhone/iPad version was approved, the direct App Store URL works, the app page shows a price, and the app can be reached from my website. However, neither the app name nor the developer name can be found through App Store search on iPhone or iPad. In addition, App Store Connect currently does not allow me to edit screenshots or other metadata, and the Mac storefront appears to be displaying incorrect screenshots. Is there a recommended Apple support path for App Store search indexing and storefront metadata issues, or does this indicate a known App Store Connect problem?

I’m working on an iOS app and need help with ASO to find the best keywords for title, subtitle, description, and keyword field. Can anyone suggest free tools that show keyword volume, difficulty, and competitor keywords?

The error "Address validation failed. Please update the legal entity address" is encountered when attempting to rectify the issue. However, efforts to resolve this problem lead to another issue: "We are currently unable to process your request. Please try again later."

Hi, I have been trying to update an Apple TV app. Everything goes okay and even says "Ready to test.' When I go to the BUILD area, I do not see the current build that I uploaded to submit it for Review. The app # is: 1047065428 Please help! Dan Uff

We use managed Apple accounts for all users in our environment. One of these accounts is associated with an App Store app. Currently the developer console has a banner that says: "There's no credit/debit card on the Apple Online Store associated with your Apple ID to auto-renew your membership." This account, as well as my own admin account, are unable to add a payment method to our Apple account. We're missing the "Payments & Shipping" button on the Manage Account page. How can we renew our developer subscription to keep our app on the App Store? It's critical for us that the account that owns this app is managed. TIA

I'm hoping someone here has experienced the same issue and can point me in the right direction. My Apple Developer Program membership recently expired and my apps have been removed from the App Store. I've been trying to renew my membership but I'm completely stuck and cannot find a way forward. Here's what I've tried so far: Apple Developer App: There is no "Renew" button visible anywhere in the app. developer.apple.com/enroll: I receive the following error: "Sorry, you can't enroll at this time. Your Apple Account is already associated with the Account Holder of a membership." developer.apple.com/account: The Membership Details section loads but there is no renewal option or button available. I am logged in with the correct Account Holder Apple ID, so that is not the issue. My payment method on file is also valid. Has anyone else run into this? Is there a direct link or a workaround that triggers the renewal flow? Or is contacting Apple Developer Support the only option at this point? Any help would be greatly appreciated. Thanks in advance!

Hi everyone, I’m based in Europe, and I’m trying to fully understand the current App Store payment rules for an iOS app that sells digital services or premium functionality used inside the app. My goal is not to bypass App Store rules, but to implement the correct, compliant payment flow depending on the user’s region and the App Store requirements that apply there. The app would offer things like premium features, credits, or access to digital functionality inside the iOS app. The payment flow I would ideally like to support, where allowed, is: iOS app -> Cloud ahndling -> Stripe Checkout page -> user pays -> Stripe handling -> my backend marks the user as premium What I’m trying to understand is whether this flow is allowed, restricted, or prohibited depending on the user’s App Store storefront / region. My questions are: For digital goods, subscriptions, credits, or premium features used inside an iOS app, is Apple In-App Purchase still required by default? In which regions, exactly, can an iOS app use or link to an external payment provider such as Stripe for digital services used inside the app? For users in the United States, after the Epic Games v. Apple changes, can an app show an external payment option such as “Subscribe on the web” or “Pay with Stripe”? If yes, what are the exact requirements, limitations, wording rules, Apple fees, or reporting obligations? For users in the European Union, under the DMA-related rules, does Apple allow external purchases through Stripe or a web checkout? If yes, do I need specific Apple entitlements, StoreKit External Purchase APIs, Apple approval, transaction reporting, or payment of Apple fees? For the rest of the world, should I assume that Apple IAP is mandatory for digital content, subscriptions, credits, and premium app functionality unless Apple has a specific regional program allowing external payments? What is the correct way to determine which payment flow a user should see? Should this be based on the user’s App Store storefront / StoreKit storefront, rather than IP address, device locale, billing address, or country selected manually by the user? Would a regional routing approach like this be compliant? if App Store storefront == US: show Apple-compliant external purchase link / Stripe option if allowed elif App Store storefront is in the EU and the app has the required Apple entitlement: show Apple-compliant external purchase flow else: show Apple In-App Purchase only If a user pays through Stripe or another external checkout in a region where external payments are allowed, can my backend unlock premium features inside the iOS app? Or are there restrictions on granting access inside the app when the purchase was not completed through Apple IAP? For a first App Store release, is the safest approach to launch with Apple IAP only, then later add external payment options only in regions where Apple explicitly allows them? For developers who have recently submitted apps with external payment links for digital services: Which countries or storefronts were accepted? Did App Review require special entitlements? Were there specific wording or UI requirements? Did Apple require transaction reporting or apply additional fees? Were there differences between the US, EU, and other regions? In short, I’m trying to understand the practical compliant architecture: iOS app = Apple IAP by default external Stripe / web checkout = only where regionally allowed by Apple backend = unlock premium access after valid payment, whether Apple IAP or approved external payment payment UI = adapted based on App Store storefront / region I would really appreciate answers from developers, App Review experiences, or anyone familiar with the current Apple rules after the Epic ruling, DMA changes, and Apple’s External Purchase Link / StoreKit External Purchase programs. Thanks!