We need Apple to urgently remove the spam flag on our app. This is not a request for another generic explanation of the rejection.
We previously had a Webex meeting with Ewelina from Apple, during which we explained the app, its purpose, and the changes made in response to the prior rejection. We were explicitly told that our app is not spam, (and was never a spam) that the issue would be addressed, and that we could confidently resubmit the app.
We relied on that assurance and resubmitted. Yet we received the same spam rejection again.
This is causing immediate and substantial financial harm. We are already paying commitments to Plaid and Checkbook, fees to other providers, and salaries to employees who cannot perform the work they were hired to do while our app remains blocked. These costs continue every day without a launch, and our company is facing significant financial distress.
We have had to cancel our launch event three times. The third cancellation followed this latest rejection, after Apple told us we could confidently resubmit. We made financial and operational decisions based on that guidance.
Please urgently escalate this to someone who can review the Webex meeting with Ewelina, remove the spam designation, and ensure our app is not rejected again on the same basis Apple already told us did not apply. We need a concrete resolution now. We cannot keep paying providers and employees, cancelling launch plans, and absorbing losses because the same flag continues to be applied.
If anyone here has experienced the same situation or knows how to get this escalated to someone who can resolve it, we would be extremely grateful for your help.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Review
Design
App Store
App Store Connect
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