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Report inactivity
Hey has someone figured out how or when does a report request become inactive? Is there like a fixed time period for how long an ONGOING accessType stays active? And does the same rule apply for ONE_TIME_SNAPSHOT? Has someone managed to create multiple active reports for both accessTypes per one app? And can you have multiple inactive ones?
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78
3w
App stuck no any Response from Mar 1
Hi everyone, My previous updates were usually processed within 24-48 hours, so I’m concerned if there might be an issue or if there's a general delay in the review queue. Should I continue to wait, or is it time to contact the App Review team directly or Shall i re-submit another build ? Has anyone else experienced similar delays recently?
0
0
23
4w
Device fails to request mobileconfig after the second reboot, with no access logs in Nginx
We are developing an MDM (Mobile Device Management) solution for device management purposes, and our current implementation process is as follows: 1. Configure DEP profile to obtain profile_uuid We configured a DEP profile with the following parameters to retrieve the profile_uuid: { "allow_pairing": true, "anchor_certs": [], "auto_advance_setup": true, "await_device_configured": false, "configuration_web_url": "", "department": "test define profile", "devices": ["MNWF07QD9M"], "is_mandatory": false, "is_mdm_removable": false, "is_multi_user": false, "is_supervised": true, "language": "zh", "org_magic": "", "profile_name": "Enrollment Profile - MNWF07QD9M", "region": "cn", "skip_setup_items": [ "Accessibility", "ActionButton", "Android", "Appearance", "AppleID", "AppStore", "Biometric", "CameraButton", "DeviceToDeviceMigration", "Diagnostics", "EnableLockdownMode", "FileVault", "iCloudDiagnostics", "iCloudStorage", "iMessageAndFaceTime", "Intelligence", "Keyboard", "MessagingActivationUsingPhoneNumber", "Passcode", "Payment", "Privacy", "Restore", "RestoreCompleted", "Safety", "ScreenTime", "SIMSetup", "Siri", "SoftwareUpdate", "SpokenLanguage", "UpdateCompleted", "WatchMigration", "WebContentFiltering" ], "supervising_host_certs": [], "support_email_address": "", "support_phone_number": "", "url": "https://mdmp.com/mdm/apple/enroll?shopId=1" } We sent a POST request to the /profile endpoint with the above payload, and the response returned the profile_uuid: 605FB5C274303C19189C9B99DCD3280D. 2. Assign the profile We sent a POST request to the /profile/devices endpoint, including the aforementioned profile_uuid and the target devices list in the request body. 3. Scan the device with Apple Configurator 2 We used Apple Configurator 2 to scan and enroll the target device. Issue Encountered After the device restarts twice, it fails to retrieve the mobileconfig file from the URL: https://mdmp.com/mdm/apple/enroll. We are using Nginx as the web server and have enabled access logging, but the logs show no incoming requests from the device to the /mdm/apple/enroll endpoint at all. Could you please help identify where we might have made a mistake in this process?
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0
98
2w
Live Caller ID Lookup: does iOS call /queries even when the number is in Contacts?
Hi! We’ve had Live Caller ID Lookup in production for a while. We’re seeing backend RPS on our /queries endpoint much higher than our expected incoming call volume. While testing with Console.app during an incoming call, it looks like iOS may still hit our service even when the caller number is already in the user’s Contacts - but I’m not 100% sure from logs alone. Can you confirm: Does iOS invoke Live Caller ID Lookup (i.e. call /queries) for every incoming call, including calls from saved Contacts? If yes, is this simply expected framework behavior? Thanks!
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95
4w
Can video reflections in immersive space work with VideoMaterial, or is AVPlayerViewController with dockingRegion required?
Hi Apple Developer Forums, I'm developing a visionOS video streaming app that uses a custom immersive cinema experience with RealityKit. I have a question about enabling video reflections in an immersive environment. My Current Implementation I'm using VideoMaterial with AVPlayer to display video on a ModelEntity plane in an immersive space: // Create screen mesh let screenMesh = MeshResource.generatePlane( width: VideoTheater.screenWidth, height: VideoTheater.screenHeight, cornerRadius: 0.0 ) let screenEntity = ModelEntity(mesh: screenMesh) // Apply VideoMaterial with AVPlayer screenEntity.model?.materials = [VideoMaterial(avPlayer: player)] The video renders correctly in the immersive space, but I don't see any video reflections on surrounding surfaces. Apple's Documentation Approach According to the documentation at https://developer.apple.com/documentation/visionos/enabling-vid eo-reflections-in-an-immersive-environment, the recommended approach uses: AVPlayerViewController for video playback dockingRegion modifier to specify where the video should appear The system automatically handles reflections My Question Is using AVPlayerViewController with dockingRegion the only way to get video reflections in an immersive environment? Or is it possible to enable reflections when using VideoMaterial directly with RealityKit's ModelEntity? My app requires a custom immersive cinema experience with: Custom screen positioning and scaling Danmaku (bullet comments) overlay Custom gesture controls HDR/Dolby Vision support Switching to AVPlayerViewController would require significant architectural changes, so I'd prefer to keep my current VideoMaterial approach if reflections can be enabled somehow. If VideoMaterial cannot produce reflections, are there any alternative approaches to achieve diffuse video reflections with a custom RealityKit setup? Environment visionOS 2.x RealityKit AVPlayer with custom resource loader (for DASH streams) Thank you for any guidance!
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592
2w
Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
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1
64
3w
Apple Developer Account Enrolment failure (Case 102822291300)
I get the message on my iphone 14 as below. "Contact Us to Continue There may be an issue with your account that needs to be resolved before you can continue. Please contact support." I raised the case no. 102822291300 to apple support and they replied to my email they can assist in identity verification and I cannot use developer account. It is very sad to see there is no support from apple to be able to resolve the issue. Their tool flagging the issue seems to have bugs and support team has expressed their inability to provide resolution. Can anyone support how this issue can be fixed? Thanks a lot for your support in advance. Kind Regards, Pradeep
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40
3w
The app appears to share the user’s personal data with a third-party AI service
Hi, I am publishing an app for the first time. Need help. My app helps user in digitizing voice notes along with visiting cards for Expo sales leaders. The app uses Gemini AI at the backend for analyzing this data. But, the app does not send any 'user data' i.e. user name, email etc to AI. I got the following observation. The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent, identify who the data is sent to, and ask the user’s permission before sharing the data. Apps may only use, transmit, or share personal data after they meet all of the following requirements: Disclose what data will be sent Specify who the data is sent to Obtain the user’s permission before sending data Identify in the privacy policy what data the app collects, how it collects that data, all uses of that data, and confirm any third party the app shares data with provides the same or equal protection What should I do? Should I mention that the app does not send any user data to the third party AI? Should I declare this data in the app privacy section? Thanks in advance!
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0
59
3w
App stuck in “Ready for Review” for many days – is there currently a delay in App Review?
Hello everyone, I would like to ask if other developers are currently experiencing long delays to approve an app. In my case, my macOS app update (version 1.1) has been stuck in “Ready for Review” for more than 8 days without entering the review phase. Timeline: • Feb 21 – Initial submission • Feb 22 – In Review • Feb 25 – Rejected • Feb 25 – Resubmitted • Mar 2 – In Review • Mar 2 – Rejected • Mar 5 (Wednesday) – Submitted again → Ready for Review • Today – Still Ready for Review, never entered In Review All issues mentioned in the previous rejections were fixed and the build was resubmitted successfully. What also confuses me is that in the App Review section I see a red exclamation mark, even though there are no unresolved messages and the build shows as submitted. I would like to ask: • Are others currently seeing unusually long delays? • Could this indicate a queue issue or system problem? • Has Apple changed something recently in the review pipeline? Normally my previous versions were reviewed and approved in a couple of days, so this delay seems quite unusual. Thanks in advance for any insight from other developers.
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42
3w
team members
I currently have my own individual App Store Connect and Apple Developer distributor account registered with the email address m*******@*mail.com. For one of my clients, we also created a separate individual App Store Connect and Apple Developer account. I added my account as an Admin to the client’s account. On the App Store Connect side, I can perform all operations without any issues, such as managing the app, handling TestFlight, and submitting new versions. However, when I access the Apple Developer portal, I cannot see or manage the accounts I am responsible for. For example, I cannot view information such as the Team ID, certificates, provisioning profiles, or other developer settings. To work around this issue, I created a new Apple Developer membership using a different email address. However, when I logged in with that account, I was still unable to view the Team ID or other developer-related settings. My question is: Has the system always worked this way, where App Store Connect and Apple Developer access are managed separately? Or could this be an unnoticed authorization or configuration issue? I would appreciate your clarification on this matter.
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40
3w
Implementing PHBackgroundResourceUploadExtension
Hi, I am trying to implement a PHBackgroundResourceUploadExtension to upload backup media files to an external cloud service based on these docs: https://developer.apple.com/documentation/PhotoKit/uploading-asset-resources-in-the-background#Acknowledge-completed-jobs Creating jobs and actual uploading is working as expected, but the problem I have is in the acknowledgeCompletedJobs() function. When in this function, I am trying to access a job's resource. The resource is nil and thus has empty assetLocalIdentifier and originalFilename. Did anybody successfully implement this extension or knows, why this would happen? Because the resource of an acknowledgable job is empty, I can not match it back to my processed assets.
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0
90
3w
App not showing on App Store Connect
Why is my App new build not showing on App Store Connect if it is ready for Distribution? It only shows the previous build. I received this confirmation email about 12 hours ago. Dear Our Maids, Inc., The following build has completed processing: Platform: iOS App Name: OurMaids Build Number: 10 Version Number: 1.1.1 App SKU: com.ourmaids.mobileapp App Apple ID: 6760357291 You can now use this build for TestFlight testing or submit it for distribution. If you have any questions regarding your app, contact us.
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32
3w
Report inactivity
Hey has someone figured out how or when does a report request become inactive? Is there like a fixed time period for how long an ONGOING accessType stays active? And does the same rule apply for ONE_TIME_SNAPSHOT? Has someone managed to create multiple active reports for both accessTypes per one app? And can you have multiple inactive ones?
Replies
0
Boosts
0
Views
78
Activity
3w
App stuck no any Response from Mar 1
Hi everyone, My previous updates were usually processed within 24-48 hours, so I’m concerned if there might be an issue or if there's a general delay in the review queue. Should I continue to wait, or is it time to contact the App Review team directly or Shall i re-submit another build ? Has anyone else experienced similar delays recently?
Replies
0
Boosts
0
Views
23
Activity
4w
Device fails to request mobileconfig after the second reboot, with no access logs in Nginx
We are developing an MDM (Mobile Device Management) solution for device management purposes, and our current implementation process is as follows: 1. Configure DEP profile to obtain profile_uuid We configured a DEP profile with the following parameters to retrieve the profile_uuid: { "allow_pairing": true, "anchor_certs": [], "auto_advance_setup": true, "await_device_configured": false, "configuration_web_url": "", "department": "test define profile", "devices": ["MNWF07QD9M"], "is_mandatory": false, "is_mdm_removable": false, "is_multi_user": false, "is_supervised": true, "language": "zh", "org_magic": "", "profile_name": "Enrollment Profile - MNWF07QD9M", "region": "cn", "skip_setup_items": [ "Accessibility", "ActionButton", "Android", "Appearance", "AppleID", "AppStore", "Biometric", "CameraButton", "DeviceToDeviceMigration", "Diagnostics", "EnableLockdownMode", "FileVault", "iCloudDiagnostics", "iCloudStorage", "iMessageAndFaceTime", "Intelligence", "Keyboard", "MessagingActivationUsingPhoneNumber", "Passcode", "Payment", "Privacy", "Restore", "RestoreCompleted", "Safety", "ScreenTime", "SIMSetup", "Siri", "SoftwareUpdate", "SpokenLanguage", "UpdateCompleted", "WatchMigration", "WebContentFiltering" ], "supervising_host_certs": [], "support_email_address": "", "support_phone_number": "", "url": "https://mdmp.com/mdm/apple/enroll?shopId=1" } We sent a POST request to the /profile endpoint with the above payload, and the response returned the profile_uuid: 605FB5C274303C19189C9B99DCD3280D. 2. Assign the profile We sent a POST request to the /profile/devices endpoint, including the aforementioned profile_uuid and the target devices list in the request body. 3. Scan the device with Apple Configurator 2 We used Apple Configurator 2 to scan and enroll the target device. Issue Encountered After the device restarts twice, it fails to retrieve the mobileconfig file from the URL: https://mdmp.com/mdm/apple/enroll. We are using Nginx as the web server and have enabled access logging, but the logs show no incoming requests from the device to the /mdm/apple/enroll endpoint at all. Could you please help identify where we might have made a mistake in this process?
Replies
0
Boosts
0
Views
98
Activity
2w
Payment issue
Hello, I started my Apple Developer enrollment using the Apple Developer app. However, the payment method available on my device cannot be accepted because the billing address is outside the United States. Is it possible to complete the membership purchase through the web instead of the app?
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0
Boosts
0
Views
63
Activity
2w
Activation delay - more than 48 hours
I purchased my Apple Developer program on March 2nd, and received payment confirmations, but have not yet received a final approval email. It has been more than 48 hours. Please help check the status
Replies
0
Boosts
0
Views
57
Activity
3w
Live Caller ID Lookup: does iOS call /queries even when the number is in Contacts?
Hi! We’ve had Live Caller ID Lookup in production for a while. We’re seeing backend RPS on our /queries endpoint much higher than our expected incoming call volume. While testing with Console.app during an incoming call, it looks like iOS may still hit our service even when the caller number is already in the user’s Contacts - but I’m not 100% sure from logs alone. Can you confirm: Does iOS invoke Live Caller ID Lookup (i.e. call /queries) for every incoming call, including calls from saved Contacts? If yes, is this simply expected framework behavior? Thanks!
Replies
0
Boosts
0
Views
95
Activity
4w
Waiting for review 10 days
Why the review process seems stuck? I contacted apple review support too multiple times and I am completely ignored they just forward the emails. Is there anyone I can talk to about this? We have an old app this is not a new app and this doesnt make sense at all. App id 1660054787.
Replies
0
Boosts
0
Views
28
Activity
2w
Can video reflections in immersive space work with VideoMaterial, or is AVPlayerViewController with dockingRegion required?
Hi Apple Developer Forums, I'm developing a visionOS video streaming app that uses a custom immersive cinema experience with RealityKit. I have a question about enabling video reflections in an immersive environment. My Current Implementation I'm using VideoMaterial with AVPlayer to display video on a ModelEntity plane in an immersive space: // Create screen mesh let screenMesh = MeshResource.generatePlane( width: VideoTheater.screenWidth, height: VideoTheater.screenHeight, cornerRadius: 0.0 ) let screenEntity = ModelEntity(mesh: screenMesh) // Apply VideoMaterial with AVPlayer screenEntity.model?.materials = [VideoMaterial(avPlayer: player)] The video renders correctly in the immersive space, but I don't see any video reflections on surrounding surfaces. Apple's Documentation Approach According to the documentation at https://developer.apple.com/documentation/visionos/enabling-vid eo-reflections-in-an-immersive-environment, the recommended approach uses: AVPlayerViewController for video playback dockingRegion modifier to specify where the video should appear The system automatically handles reflections My Question Is using AVPlayerViewController with dockingRegion the only way to get video reflections in an immersive environment? Or is it possible to enable reflections when using VideoMaterial directly with RealityKit's ModelEntity? My app requires a custom immersive cinema experience with: Custom screen positioning and scaling Danmaku (bullet comments) overlay Custom gesture controls HDR/Dolby Vision support Switching to AVPlayerViewController would require significant architectural changes, so I'd prefer to keep my current VideoMaterial approach if reflections can be enabled somehow. If VideoMaterial cannot produce reflections, are there any alternative approaches to achieve diffuse video reflections with a custom RealityKit setup? Environment visionOS 2.x RealityKit AVPlayer with custom resource loader (for DASH streams) Thank you for any guidance!
Replies
0
Boosts
0
Views
592
Activity
2w
Also stuck in waiting for review
I too have been in "waiting in review" for longer than expected. What is the normal time for a review?
Replies
0
Boosts
0
Views
115
Activity
3w
Apple developer program payment failure - "Your payment authorisation failed on card"
Hi team, I am having an issue with paying for my apple developer enrolment program. Error message is: Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method. Things I have tried and has not worked: Multiple company visa card Multiple personal visa card Ensuring billing address matches my visa cards Turn off VPN Try my personal IOS device My company and personal cards should work because I have paid for other products and apple products with it. I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment. Other similar threads: https://developer.apple.com/forums/thread/817892?page=1#878707022 https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/ https://developer.apple.com/forums/thread/814065
Replies
0
Boosts
1
Views
64
Activity
3w
Apple Developer Account Enrolment failure (Case 102822291300)
I get the message on my iphone 14 as below. "Contact Us to Continue There may be an issue with your account that needs to be resolved before you can continue. Please contact support." I raised the case no. 102822291300 to apple support and they replied to my email they can assist in identity verification and I cannot use developer account. It is very sad to see there is no support from apple to be able to resolve the issue. Their tool flagging the issue seems to have bugs and support team has expressed their inability to provide resolution. Can anyone support how this issue can be fixed? Thanks a lot for your support in advance. Kind Regards, Pradeep
Replies
0
Boosts
0
Views
40
Activity
3w
App in status Waiting for Review more than one month. Long time delay.
Our app with Apple ID 6752634390 has been in status Waiting for Review since Feb 09 which has been more than one month. And we have sent email via Contact Us two times already but no progress yet. Any one has any idea if there is anything we can do to move on?
Replies
0
Boosts
1
Views
96
Activity
3w
The app appears to share the user’s personal data with a third-party AI service
Hi, I am publishing an app for the first time. Need help. My app helps user in digitizing voice notes along with visiting cards for Expo sales leaders. The app uses Gemini AI at the backend for analyzing this data. But, the app does not send any 'user data' i.e. user name, email etc to AI. I got the following observation. The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent, identify who the data is sent to, and ask the user’s permission before sharing the data. Apps may only use, transmit, or share personal data after they meet all of the following requirements: Disclose what data will be sent Specify who the data is sent to Obtain the user’s permission before sending data Identify in the privacy policy what data the app collects, how it collects that data, all uses of that data, and confirm any third party the app shares data with provides the same or equal protection What should I do? Should I mention that the app does not send any user data to the third party AI? Should I declare this data in the app privacy section? Thanks in advance!
Replies
0
Boosts
0
Views
59
Activity
3w
App Store reviews taking too long
Has everyone in the app review team decided to take vacation at the same time? I have two apps waiting for almost a week. One of the reviews is just an update. We're paying $99 a year...for what, exactly?
Replies
0
Boosts
0
Views
55
Activity
3w
App stuck in “Ready for Review” for many days – is there currently a delay in App Review?
Hello everyone, I would like to ask if other developers are currently experiencing long delays to approve an app. In my case, my macOS app update (version 1.1) has been stuck in “Ready for Review” for more than 8 days without entering the review phase. Timeline: • Feb 21 – Initial submission • Feb 22 – In Review • Feb 25 – Rejected • Feb 25 – Resubmitted • Mar 2 – In Review • Mar 2 – Rejected • Mar 5 (Wednesday) – Submitted again → Ready for Review • Today – Still Ready for Review, never entered In Review All issues mentioned in the previous rejections were fixed and the build was resubmitted successfully. What also confuses me is that in the App Review section I see a red exclamation mark, even though there are no unresolved messages and the build shows as submitted. I would like to ask: • Are others currently seeing unusually long delays? • Could this indicate a queue issue or system problem? • Has Apple changed something recently in the review pipeline? Normally my previous versions were reviewed and approved in a couple of days, so this delay seems quite unusual. Thanks in advance for any insight from other developers.
Replies
0
Boosts
0
Views
42
Activity
3w
APP打包时显示证书失效怎么解决
显示为——构建描述签名错误: 签名证书无效。签名证书;不可用于代码签名。它可能已被吊销或过期。、 目前是在Apple Developer 重新创建证书、生成描述文件了(显示的是有效);但是下来出来放进打包里就显示证书失效是什么原因?
Replies
0
Boosts
0
Views
44
Activity
2w
offline with FairPlay
I am working on offline license support for FairPlay. I am trying to identify offline vs. live streaming requests. How do I do that? Is there any way to identify the request type (offline or streaming) from SPC?
Replies
0
Boosts
1
Views
71
Activity
3w
team members
I currently have my own individual App Store Connect and Apple Developer distributor account registered with the email address m*******@*mail.com. For one of my clients, we also created a separate individual App Store Connect and Apple Developer account. I added my account as an Admin to the client’s account. On the App Store Connect side, I can perform all operations without any issues, such as managing the app, handling TestFlight, and submitting new versions. However, when I access the Apple Developer portal, I cannot see or manage the accounts I am responsible for. For example, I cannot view information such as the Team ID, certificates, provisioning profiles, or other developer settings. To work around this issue, I created a new Apple Developer membership using a different email address. However, when I logged in with that account, I was still unable to view the Team ID or other developer-related settings. My question is: Has the system always worked this way, where App Store Connect and Apple Developer access are managed separately? Or could this be an unnoticed authorization or configuration issue? I would appreciate your clarification on this matter.
Replies
0
Boosts
0
Views
40
Activity
3w
Implementing PHBackgroundResourceUploadExtension
Hi, I am trying to implement a PHBackgroundResourceUploadExtension to upload backup media files to an external cloud service based on these docs: https://developer.apple.com/documentation/PhotoKit/uploading-asset-resources-in-the-background#Acknowledge-completed-jobs Creating jobs and actual uploading is working as expected, but the problem I have is in the acknowledgeCompletedJobs() function. When in this function, I am trying to access a job's resource. The resource is nil and thus has empty assetLocalIdentifier and originalFilename. Did anybody successfully implement this extension or knows, why this would happen? Because the resource of an acknowledgable job is empty, I can not match it back to my processed assets.
Replies
0
Boosts
0
Views
90
Activity
3w
App not showing on App Store Connect
Why is my App new build not showing on App Store Connect if it is ready for Distribution? It only shows the previous build. I received this confirmation email about 12 hours ago. Dear Our Maids, Inc., The following build has completed processing: Platform: iOS App Name: OurMaids Build Number: 10 Version Number: 1.1.1 App SKU: com.ourmaids.mobileapp App Apple ID: 6760357291 You can now use this build for TestFlight testing or submit it for distribution. If you have any questions regarding your app, contact us.
Replies
0
Boosts
0
Views
32
Activity
3w