Hello,
I am posting here as a last resort because I have been unable to get any assistance through Apple Developer Support.
Case ID: 102888399005
Timeline:
- I started the Apple Developer Program enrollment process using the Apple Developer app on my iPhone.
- I successfully uploaded my ID document.
- After that, I received a message stating that my identity could not be verified.
- I submitted a support request to Apple Developer Support.
- I received a reply from Developer Support, but the response did not address my issue or provide any guidance on how to continue the enrollment process.
- The status in the Apple Developer app on my iPhone later changed to "ID Verification Rejected".
- I replied to the existing support case and, after receiving no response for two weeks, submitted a new support request.
- Several weeks have now passed without any response to either request.
- The enrollment page on the web now displays the message: "Your enrollment could not be completed."
- The Apple Developer app for iOS still shows "ID Verification Rejected"
- In the Apple Developer app for macOS, I am able to start the enrollment process. However, after scanning my ID document, the app either displays a completely black image or crashes immediately.
At this point, I have multiple open support requests and an unresolved case, but I have not received any guidance on why my identity verification was rejected or how I can proceed with enrollment.
I would greatly appreciate any assistance, guidance, or help in getting this case reviewed by the appropriate team.
Thank you for your time.
Best regards,
Jan Bula