Hello, In early May, Apple Support asked me to provide identity verification documents for my developer account (payments up to date since 2016). I submitted the requested documents. Since then, I no longer have access to certificates, identifiers, and profiles on my account, which prevents me from submitting or updating my apps. I have contacted support 6 times (same reference number: 102888223471) without receiving any response. My account is in good standing (active payments since 2016), and this situation is completely blocking my development activity. Has anyone experienced the same issue or can help escalate this? Thank you in advance.
Developer account blocked after identity verification — no access to certificates, no response from support for over a month
Hello,
The Developer Support team is currently reviewing your case. They will respond to you once the review has been complete.
Please understand we are unable to provide account-specific support in the Developer Forums.
Thank you for this update. I understand that it’s not possible to provide specific support for my account here, but given how much time has passed since I submitted my initial request, I was hopping to hear from other developers to get an idea of how long it will take to resolve this issue, which would allow me to resubmit or update my apps. It’s frustrating to be left in the dark, not knowing whether the error is on my end or yours, and without an estimate of how long it will take to resolve. I understand that all I can do for now is wait. Best regards