Hello to the community. I’m hoping someone here can help me.
we have been developing our mobile app with a 3rd party contractor. I used to provide feedback through TestFlight screen shot program and it was great. Straight from my iPhone to the dev team. Screen shots with descriptions of the problem.
they recently transferred the app to our account and I think since then we can no longer receive the feedback.
in fact, last week I spent 2 hours reviewing the app. Sending tons of screen shot feedback with comments. Thinking they were receiving them. But nothing.
when we log into our feedback portal I only see feedback from 70
days ago. And nothing from recent. I made sure that feedback is welcome ( see screen shot )
i tested individual feedback test and got nothing.
here are my questions.
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Is there a way to recover that feedback. Where is it going ?
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How can I get this feature working properly again so I can effectively and efficiently review the app and provide feedback to the developers.
