Hello Apple Developer Support,
I'm requesting help with an organization enrollment that has been stuck on "Your enrollment is being processed" for 21 days.
Enrollment details:
- Enrollment ID: X899L9L2X8
- Entity type: Company / Organization
- Legal entity name: ELEVEN SOLUCOES EM NEGOCIOS E TECNOLOGIA LTDA
- Region: Brazil
- D-U-N-S number: active and on file
- Apple ID: two-factor authentication enabled
- Contact email: business-domain email
Timeline:
- May 25, 2026: Submitted organization enrollment and completed all required steps
- Since then: status unchanged at "Your enrollment is being processed," with no follow-up email, no document request, and no access to App Store Connect
Likely root cause — verification calls silenced as spam: Over the past weeks I received several calls from unknown international numbers that my iPhone automatically silenced as spam. I did not realize at the time that these may have been Apple's organization verification calls. I have now disabled "Silence Unknown Callers" and I am fully available to take a verification call at +55 61 98342-7877, including outside Brazilian business hours if needed.
What I've already done:
- Confirmed the legal name, address, and phone number in my enrollment match my D-U-N-S record exactly
- Verified 2FA is enabled and that the payment used the same Apple ID
- Checked spam/junk folders for any verification email — none received
- Submitted a support request via the contact page
Request: Could the Membership & Enrollment team please review enrollment X899L9L2X8 and either re-attempt the verification call now that my phone is reachable, or let me know exactly what is still pending? I'm happy to provide any additional documentation immediately.
Thank you very much for your help.