can i contact by telephone )

After my account was converted to an organizational account, I tried to submit a new W-9, but I get an error: "The Type of Beneficial Owner does not match the individual or company status you previously provided." I had selected "Individual/Sole proprietor", based on my understanding that this is what should be selected on the W-9 for a single-member LLC. My initial guess as to what's causing the error, is my single-member LLC may have been miscategorized in the migration to an organization account so the intended option doesn't work. As per the official W-9 instructions, a single-member LLC should be categorized as an "Individual/sole proprietor or single-member LLC" on the form for tax purposes, but when I select "Individual/Sole Proprietor" on the "Type of Beneficiary Owner" dropdown on the App Store Connect front-end form for the W-9, which I assume corresponds with the aforementioned option on the true W-9 form that includes "single-member LLC", I get the aforementioned error. I was alternatively informed by Developer Support that the above error may be occurring because I haven't signed the latest Apple Program License Agreement, which I haven't been able to access, which they claimed is because I hadn't provided banking information for my account. So I added my business bank account but a week later the top of the Business section still says "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." I contacted Apple Developer Support about all of the above and am still waiting for a response. While I wait, I'd like to ask here whether anyone has any ideas as to why the W-9 error is occuring or how long banking changes actually take to process, in case either of these is something I can resolve in the meantime.

I applied for the Apple Developer Program on 16 Feb, but my enrollment is still pending with no updates. This delay is really affecting my project timeline since I need to start marketing my app soon, and I can’t move forward without my account being approved. I’ve already reached out to Apple Developer Support, but I haven’t gotten any clear response on when it will be completed. tried even calling the support line but they couldn't help with developer accounts. Has anyone else experienced similar delays? If so, how long did it take for your account to get approved? Would appreciate any advice or insights! Thanks in advance.

I am absolutely shocked and frustrated by the way the Apple Developer Program operates. My team and I recently attempted to launch two completely unique applications through the platform: Goal Hero and Redsport App. Both apps were thoroughly reviewed by our team lead during a code review to ensure they met all the required standards. However, despite all our efforts, Apple repeatedly rejected our submissions without providing clear, actionable feedback. After multiple attempts to communicate and understand the issues, Apple has now banned our developer account entirely and hasn’t responded to any of my inquiries for over a month. We are a legitimate game development studio working under the name Betonred. We’ve always adhered to ethical practices and were excited to expand our business on the App Store after years of success on Google Play. This experience has left us questioning Apple’s commitment to supporting developers, especially smaller teams trying to grow. Honestly, at this point, I am considering restructuring our entire business model to return to focusing solely on Google Play. Apple’s lack of transparency, poor communication, and seemingly arbitrary decisions have made it nearly impossible to work effectively within this ecosystem. Has anyone else faced similar issues? What’s the best course of action here? Apple’s system feels completely broken.

This is probably a long shot, is it possible to develop an IOS app for my personal use only without having to go through the App Store and install it onto my personal ios device? I’m not interested in selling an app yet, but I would like to create my own apps for my own use. The only thing I dislike iOS for is that I can’t write programs for myself and use them on my device! Cheers, Peter

I am writing to formally escalate my ongoing and unresolved issues with registering a company developer account from Bulgaria. This process, which should be straightforward, has now extended into its 3rd month with no progress, despite my repeated attempts to follow every requirement diligently. Issues Encountered: Web Payment Failure - The system fails to charge my Wise card with no explanation or alternative resolution. Apple Developer App Verification Failure: My ID card is consistently rejected, despite submitting high-quality images that meet every listed requirement. I strongly suspect that your verification service does not properly recognize Bulgarian ID cards. EuroDev Support Response: My experience with eurodev[at]apple.com has been nothing short of disappointing. After resetting my enrollment process, they ceased communication entirely. Prior to that, responses were vague, unhelpful, and did not address my concerns meaningfully. Given the inefficiency and lack of response from the EuroDev team, I am requesting immediate escalation of my case to someone who can provide a concrete resolution. For comparison, my enrollment in Microsoft’s Developer Program was completed within one week, and their support team responded within a single business day. The level of friction in Apple’s process is simply unacceptable for a company of this scale, not to mention what Apple's vision is missing and what they stand for. Looking forward to a prompt and competent response.

I received an email from Apple saying they couldn't auto-renew my developer subscription, due to a "billing error." I went in and deleted my lone payment method (which looked up-to-date), and created a new one for the same credit card in my developer account for billing. All the information appears correct. I've downloaded the Developer app, where it tells me my developer subscription is good through next month. There's a Renew button underneath. If I click on it, an alert says either "Unknown Error" (first time after launching), or it says "Unable to Continue. Please ensure your device and iCloud account meet our system requirements. Visit https://developer.apple.com/support/app-account/" (subsequent times). These are near-useless error messages. Which doesn't sound like a billing error. I don't pay anything for an iCloud account, nor wish to use an iCloud account. I'm running System 12.1 on my M1 MacBook Pro. After an hour of talking with three different humans at 1-800-MY-APPLE, they couldn't help, basically giving up and telling me to go to developer.apple.com/support/technical. But that's for submitting a TSI (Technical Support Incident) for my own needs as a developer, not for Apple's uninformative software. All I want to do is renew my developer subscription. Something's obviously wrong, but the automated system isn't providing enough information to continue, and the humans at the other end of the phone don't have enough information to help. The last guy I talked with threw up his hands, apologizzed, and then wished that I have a "good day." Any suggestions?

Hi Apple Developer Support Team and Community, We are the developer of a VPN app with over 100,000 users. Recently, after submitting a macOS app for notarization, we suddenly lost all developer privileges. All our Developer Certificates were revoked without any notification. However, our app is still live on the App Store and available for download and purchase. The problem is: since all certificates were revoked, we are now completely unable to push any updates. In the Developer Portal, it shows: “Your Apple Account is already associated with the Account Holder of a membership.” But clearly, in App Store Connect, I am listed as the Account Holder. I have called Apple Developer Support multiple times. Every advisor I spoke with told me: “You are not the Account Holder.” Excuse me? If I am not the Account Holder, then who is?? I have also submitted nearly 1,000 support tickets via email — no reply at all. This is devastating to our business, and no one is giving me any clear explanation of: • What exactly happened? • What did we do wrong? • Why were all certificates revoked without any warning? • Why are we trapped in this limbo where the system thinks we have a membership but we have no permissions? Can someone — anyone — from Apple please seriously look into this case and tell me what is going on? We are stuck, losing users’ trust, and completely helpless right now. Please, this needs urgent escalation. Thank you.

I applied for the Apple Developer Program on February 4, 2025, and uploaded the required documents on February 5, 2025. However, as of today (February 26, 2025), I have not received any update or response regarding my application. I have already sent two emails regarding this matter but have not received a reply. I would appreciate an update on my application status and any further actions required on my end to complete the process. How to reach apple support?

Hello, I am experiencing a critical issue with my Apple Developer Program account. I successfully enrolled months ago, and my subscription is active as per my account details. However, I am now unable to access my developer membership features, and when I sign into my account it redirects me to the enrollment page as if I had never enrolled. Key details of the issue: Active subscription: My Apple Developer Program membership is active and set to renew on 17 October 2025. The subscription page confirms this, and the payment was successfully processed. REVOKED CERTIFICATES: Certificates I created weeks ago have been revoked without any explanation or notification. No email notifications: I have not received any communication from Apple regarding issues with my account or certificates. Attempts to Resolve: Cleared cookies and cache. Tried logging in on multiple devices and browsers. Signed out of all devices and logged back in. Could someone please assist me in understanding why my account is behaving this way? Is there a specific team or channel I should contact to escalate this issue? Thank you in advance for your help!

The Account Holder is no longer able to log into apple (regardless of web-based or device based attempts). The membership will expire soon without access to the account holder. Both workflows "iforgot.apple.com" and "iforgot.apple.com/unlock" did not lead to an answer email within several days. I tried several times. So we are almost out of store without any option. Hotline did not show other options. Any ideas?

My app which requires a crucial update, I have over 40 user emails saying the app is broken after the new macOS update, I patched the issue and submitted to appstore. it's been a week all I see is, app "In Review" I tried submitting expedited review and I just get 502 error. I am very close to migrating off App Store and distributing it on my own.

I’ve contacted support two or three times already and no response. I made the payment to create my Apple Developer account on the 26th and also received the invoice that same day, but the status still shows as pending. This is quite urgent, so I’m not sure what you can do on your side to help.

Hi, I'm trying to enroll in the Apple Developer Program for my current company. Everything seemed fine, but since yesterday, I keep encountering an 'Unknown Error' when I try to complete the enrollment. I've checked my internet connection, updated my device, and tried multiple browsers, but the issue persists. Has anyone experienced this before or have suggestions on how to resolve it?

How do I get a response from anyone after completing this web-form? I have paid subscription, sent ID documents months ago, but still cannot get past this page

Upon further review of the activity associated with your Apple Developer Program membership, it's been determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement. Given the severity of the identified issues, your account has been flagged for removal. Because your account has been flagged for removal, any earnings payments are paused and app transfers are disabled. Creating new accounts after receiving this message may result in the termination of the new or associated accounts. Evidence of Dishonest or Fraudulent Activity App submissions from your account have repeatedly violated the App Review Guidelines in an attempt to evade the review process. After multiple resubmissions, the guideline violation(s) detailed to you in prior correspondence remain unresolved. what to do now

A couple days ago I enrolled in the Apple Developer Program as an individual, filled out my address and payment information, paid the fee, my bank account got charged, and I received an email with a receipt and order number. The email with the receipt says the following: To access your membership resources and benefits, visit Account on the Apple developer website. Simply sign in with the Apple ID you used to enroll. Please note that no package will be shipped to you, and you can begin using your membership resources right away." If I click on my order number it says: "Enrollment Complete", "Electronically Delivered(Completed)", and "Thanks for being a part of the Apple Developer Program.". However, when I sign in to my account on developer.apple.com, and then click on account, it says "Pending", "Purchase your membership." and, "To continue your enrollment, complete your purchase now.", If I already paid and my order says, "Enrollment Complete", why do I still not have access to sign any builds. I would think this would be instant approval being that I live in the US, and have already been charged, but I guess not. Has anyone else had this happen to them? If so what was the resolution?

Beginning yesterday and still continuing when I go to log into my developer account (both iOS and OS X) I am presented with a new Terms and Agreement page. The agreement is not displayed, I am unable to download the PDF and when I check the Agree box then Submit it returns me to the same page. I am unable to contact support as all of the links are invalid or I get kept being sent back tot eh Terms & Agreement page.How do I get out of this black hole?

Hello everyone, I've encountered an issue with export compliance on App Store Connect that I haven't seen before. In my Info.plist, I have always set the ITSAppUsesNonExemptEncryption key (formerly App Uses Non-Exempt Encryption) to NO. In the past, this was sufficient to bypass the export compliance questions when submitting a build. However, with my most recent submission, I am now being prompted to answer these questions. Nothing has changed in my app's encryption usage. Has there been a recent change in policy or a system-wide issue that would cause this change in behavior? Is anyone else experiencing this? Thank you for your help.

I've got a weird issue where Passkey fails, but only on developer.apple.com. Here's how it manifests: On portal, select "Sign In With Passkey" Get prompted with TouchId (on my MacBook) Portal says "can't verify your account" However: Sign in with Password works fine Sign in with Passkey on any other website works fine Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways. Things I've tried: In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first. developer.apple.com does not appear to have any way of managing sign-in credentials accounts.apple.com does not appear to be any way to manage passkeys. Sign in with Passkey on iPhone also results in "can't verify your account". Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support. Called Developer support, they were unable to help. They said AppleCare Support is best suited. Filled out Feedback (FB18185623) System: macOS 15.6 Safari 18.6 Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.