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App Preview rejected for “framing” but screenshots appear full screen. What could Apple mean?
Hello, My app update was rejected under Guideline 2.3.4 (Accurate Metadata) with the note that the app preview includes “framing around the video screen capture.” Apple attached four images to the review. I reviewed them carefully, and they appear to show full screen gameplay without borders or visible background. I am attaching two of those images here for reference. I am trying to understand what Apple might be interpreting as “framing” in this case. Has anyone encountered a similar rejection where the preview looked full screen but was still flagged? Any insight into what reviewers typically expect or what subtle issues might trigger this would be very helpful. Thank you.
0
0
63
Feb ’26
Regarding renewal of annual app registration fees
I've requested app development and am currently publishing it, but I can't contact the app development company and am unable to pay the annual fee to Apple. I don't know my registered account, so what should I do? I contacted Apple Japan, but they only handle personal inquiries and cannot handle business app development requests, so they suggested I post a question on this website. Thank you in advance.
0
0
69
Feb ’26
Enrollment pending since Jan 17 even after submitting additional documents
I applied to the Apple Developer Program on Jan 17 and my enrollment showed pending for several days. I eventually contacted support on the 27th and they told me they needed additional documentation and sent me a link to upload and asked me to email them once I've done so, so that they can get it reviewed quickly. On Jan 27, I uploaded the documents they requested and sent the email confirming they've been uploaded as was requested. After several days, it still says "pending". I spoke with support today and they said they have the documents and there's nothing for me to do other than wait for them to be reviewed and this "could take months". I'm in the process of purchasing a business and need this account so that they can transfer me the mobile app. My due diligence period is ending within a few days and need clarity on this approval asap. Has anyone else experienced these types of delays or know how to get the review completed? Enrollment ID: 7P992248Q5 Case ID: 102811401305
2
1
121
Feb ’26
Apple Developer Enrollment Pending Since Jan 31 – No Response from Support
I applied for the Apple Developer Program on January 31, 2026, and as of today (February 5, 2026), my enrollment is still showing as Pending. The payment was completed successfully at the time of application. Since then: I have not received any requests for additional documents or verification. I have contacted Apple Developer Support twice, but have not received any response so far. I understand processing times can vary, but the lack of response from support is concerning. Has anyone else experienced similar delays recently? Is there any recommended escalation path or alternative way to reach the Developer Support team? Any guidance would be greatly appreciated, as this delay is impacting my app release timeline. Thank you.
5
4
471
Feb ’26
Enrollment Pending Past Deadline – Case ID: 102818925571 – Blocking Distribution
I’m seeking guidance on how to move an enrollment forward that has stalled. I submitted my application for the Apple Developer Program on Feb-2, and the 48-hour processing window has now passed. have already reached out via the formal support channel but have not received a response beyond the automated acknowledgment. This delay is currently blocking the scheduled distribution of a macOS application and impacting our development timeline.
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229
Feb ’26
App Switcher briefly flashes or disappears on iPadOS 26.0.1
I’m experiencing a strange issue with the App Switcher on my iPad. When I swipe up from the bottom to open the App Switcher, the apps that should be running sometimes don’t appear — they briefly flash for a split second and then disappear. The App Switcher itself stays open, but it shows no app cards. Here are some details: Device: iPad Pro (11-inch, 2nd generation) iPadOS version: 26.0.1 Reproducibility: Happens intermittently Steps to reproduce: Open several apps. Swipe up from the bottom and pause to show the App Switcher. Sometimes, the app cards flash for a moment and then disappear, leaving the App Switcher empty. Expected behavior: The App Switcher should display all running apps consistently. Actual behavior: The App Switcher appears, but the app cards briefly flash and disappear, leaving a blank screen. I’ve seen a few similar reports on the Apple Support Community, but I’m not sure if this is a known issue in iPadOS 26.0.1. Has anyone else encountered this problem? Any confirmations or workarounds would be appreciated. Thank you in advance!
1
1
360
Feb ’26
Iphone 14 iOS 26
My iphone glitched and turned off and would not turn back on. I have already tried force restart by charging it and everything but it stays as a black screen even though my phone vibrates and everything.
0
0
146
Feb ’26
iPhones/iPads unable to connect to ClearPass Captive portals - Issue affecting only Meraki APs with FortiGates
Hi Team, Looking for an answer, if it's just us or a widespread issue. Since Sept, our clients Apple devices can't load a Captive Portal on Apple devices. Client wants the CNA to pop up and I can't get it to happen! Android and Windows devices all work correctly with their respective popups, but CNA will not work. No changes done on our side and after multiple tshoots and getting vendors to take multiple PCAPs found, Apple devices are not initiating a HTTP GET request as per Meraki >> https://documentation.meraki.com/MR/MR_Splash_Page/Splash_Page_Traffic_Flow_and_Troubleshooting The work around is to force a HTTP GET request by manually going into the browser and initiate a http site (we tried 1.1.1.1, also tried other public HTTP sites and it works) and that redirects to our Captive Portal page.
1
0
274
Feb ’26
My iPhone will not charge from my Mac Mini
I recently replaced my older Macbook with a Mac Mini. My iphone charges fine from a powered USB hub, but when I connect the hub to my new Mac Mini, my phone stops charging. This is the same phone, hub, and cables that worked just fine with my Macbook. I M running Beta 26.3, but the MacBook was also on Beta 26. Anyone have any ideas?
0
0
240
Feb ’26
Cannot enroll to Apple developer program
I've paid - and have the confirmation of subscription email. But when I try to enroll both on my iphone and macbook air - I get errors. on the iphone said could not complete enrollment. on the macbook it said "not available in your area" I am in australia and it should work. Does anyone know how to fix the enrollment bugs?
1
2
321
Feb ’26
Box around cursor finger icon
Recently I've noticed that certain cursor actions cause the finger icon to appear with a gray box around it. It appears when I hover over other icons (for example, the menu items at the top of this website; Microsoft Teams options but not MS Word, etc.). Is this new? Is there a way to get rid of the box?
3
0
79
Feb ’26
Finder not adjustable in column mode
Is the MacOs tahoe 26.2 Finder's Column "column width" not adjustable in column mode?
Replies
1
Boosts
0
Views
73
Activity
Feb ’26
App Preview rejected for “framing” but screenshots appear full screen. What could Apple mean?
Hello, My app update was rejected under Guideline 2.3.4 (Accurate Metadata) with the note that the app preview includes “framing around the video screen capture.” Apple attached four images to the review. I reviewed them carefully, and they appear to show full screen gameplay without borders or visible background. I am attaching two of those images here for reference. I am trying to understand what Apple might be interpreting as “framing” in this case. Has anyone encountered a similar rejection where the preview looked full screen but was still flagged? Any insight into what reviewers typically expect or what subtle issues might trigger this would be very helpful. Thank you.
Replies
0
Boosts
0
Views
63
Activity
Feb ’26
Console.app keeps jumping back to the top when Now mode enabled
Issue in now mode in console Reproduce steps: open /private/var/log/com.apple.xpc.launchd/launchd.log in console app click now to enable it wait for system to write some to the log. instead of tailling log, it comes to the start of log. I have filed a bug 3 months back FB16849784 it is not resolved yet.
Replies
3
Boosts
0
Views
289
Activity
Feb ’26
iPhone 15 pro, how to restore data without a backup
Hello everyone, this is the situation with the iPhone 15 pro, forgot the password code needs to be reset to factory settings, tell me if it is possible to get the media content later that was on the device and there was no backup
Replies
0
Boosts
0
Views
112
Activity
Feb ’26
Regarding renewal of annual app registration fees
I've requested app development and am currently publishing it, but I can't contact the app development company and am unable to pay the annual fee to Apple. I don't know my registered account, so what should I do? I contacted Apple Japan, but they only handle personal inquiries and cannot handle business app development requests, so they suggested I post a question on this website. Thank you in advance.
Replies
0
Boosts
0
Views
69
Activity
Feb ’26
Enrollment pending since Jan 17 even after submitting additional documents
I applied to the Apple Developer Program on Jan 17 and my enrollment showed pending for several days. I eventually contacted support on the 27th and they told me they needed additional documentation and sent me a link to upload and asked me to email them once I've done so, so that they can get it reviewed quickly. On Jan 27, I uploaded the documents they requested and sent the email confirming they've been uploaded as was requested. After several days, it still says "pending". I spoke with support today and they said they have the documents and there's nothing for me to do other than wait for them to be reviewed and this "could take months". I'm in the process of purchasing a business and need this account so that they can transfer me the mobile app. My due diligence period is ending within a few days and need clarity on this approval asap. Has anyone else experienced these types of delays or know how to get the review completed? Enrollment ID: 7P992248Q5 Case ID: 102811401305
Replies
2
Boosts
1
Views
121
Activity
Feb ’26
Apple Developer Enrollment Pending Since Jan 31 – No Response from Support
I applied for the Apple Developer Program on January 31, 2026, and as of today (February 5, 2026), my enrollment is still showing as Pending. The payment was completed successfully at the time of application. Since then: I have not received any requests for additional documents or verification. I have contacted Apple Developer Support twice, but have not received any response so far. I understand processing times can vary, but the lack of response from support is concerning. Has anyone else experienced similar delays recently? Is there any recommended escalation path or alternative way to reach the Developer Support team? Any guidance would be greatly appreciated, as this delay is impacting my app release timeline. Thank you.
Replies
5
Boosts
4
Views
471
Activity
Feb ’26
iOS26系统使用系统键盘录音转文字会造成整个音频模块不能用,其他的app播放视频没有声音。
iOS26系统使用系统键盘录音转文字会造成整个音频模块不能用,其他的app播放视频没有声音。复现概率非常高,请问有解决的办法么?
Replies
1
Boosts
0
Views
131
Activity
Feb ’26
Enrollment Pending Past Deadline – Case ID: 102818925571 – Blocking Distribution
I’m seeking guidance on how to move an enrollment forward that has stalled. I submitted my application for the Apple Developer Program on Feb-2, and the 48-hour processing window has now passed. have already reached out via the formal support channel but have not received a response beyond the automated acknowledgment. This delay is currently blocking the scheduled distribution of a macOS application and impacting our development timeline.
Replies
0
Boosts
0
Views
229
Activity
Feb ’26
App Switcher briefly flashes or disappears on iPadOS 26.0.1
I’m experiencing a strange issue with the App Switcher on my iPad. When I swipe up from the bottom to open the App Switcher, the apps that should be running sometimes don’t appear — they briefly flash for a split second and then disappear. The App Switcher itself stays open, but it shows no app cards. Here are some details: Device: iPad Pro (11-inch, 2nd generation) iPadOS version: 26.0.1 Reproducibility: Happens intermittently Steps to reproduce: Open several apps. Swipe up from the bottom and pause to show the App Switcher. Sometimes, the app cards flash for a moment and then disappear, leaving the App Switcher empty. Expected behavior: The App Switcher should display all running apps consistently. Actual behavior: The App Switcher appears, but the app cards briefly flash and disappear, leaving a blank screen. I’ve seen a few similar reports on the Apple Support Community, but I’m not sure if this is a known issue in iPadOS 26.0.1. Has anyone else encountered this problem? Any confirmations or workarounds would be appreciated. Thank you in advance!
Replies
1
Boosts
1
Views
360
Activity
Feb ’26
Iphone 14 iOS 26
My iphone glitched and turned off and would not turn back on. I have already tried force restart by charging it and everything but it stays as a black screen even though my phone vibrates and everything.
Replies
0
Boosts
0
Views
146
Activity
Feb ’26
iPhone Calendar
How can I remove the "On My iPhone" option from the Calendar app? Like in the other picture, it doesn't show "On My iPhone" or "iCloud".
Replies
1
Boosts
0
Views
96
Activity
Feb ’26
Reset Security Question
Hi, Once I try to reset security question, it says: "Your request could not be completed. This action could not be completed due to an error. Please try again later." So I am unable to access account. Please help! Best Regards,
Replies
0
Boosts
0
Views
177
Activity
Feb ’26
iPhones/iPads unable to connect to ClearPass Captive portals - Issue affecting only Meraki APs with FortiGates
Hi Team, Looking for an answer, if it's just us or a widespread issue. Since Sept, our clients Apple devices can't load a Captive Portal on Apple devices. Client wants the CNA to pop up and I can't get it to happen! Android and Windows devices all work correctly with their respective popups, but CNA will not work. No changes done on our side and after multiple tshoots and getting vendors to take multiple PCAPs found, Apple devices are not initiating a HTTP GET request as per Meraki >> https://documentation.meraki.com/MR/MR_Splash_Page/Splash_Page_Traffic_Flow_and_Troubleshooting The work around is to force a HTTP GET request by manually going into the browser and initiate a http site (we tried 1.1.1.1, also tried other public HTTP sites and it works) and that redirects to our Captive Portal page.
Replies
1
Boosts
0
Views
274
Activity
Feb ’26
Can't download Pages, Numbers 15.1 on MacBook M1
Hi, I'm on a MacBook M1. Numbers and Pages notified me that 15.1 version is out and I have to download them anew from the App Store. However, in the App Store it says with both that they're 'Bought' in a greyed out button. So, I can't download them. Please help! Thanks, Ying
Replies
0
Boosts
0
Views
67
Activity
Feb ’26
My iPhone will not charge from my Mac Mini
I recently replaced my older Macbook with a Mac Mini. My iphone charges fine from a powered USB hub, but when I connect the hub to my new Mac Mini, my phone stops charging. This is the same phone, hub, and cables that worked just fine with my Macbook. I M running Beta 26.3, but the MacBook was also on Beta 26. Anyone have any ideas?
Replies
0
Boosts
0
Views
240
Activity
Feb ’26
Cannot enroll to Apple developer program
I've paid - and have the confirmation of subscription email. But when I try to enroll both on my iphone and macbook air - I get errors. on the iphone said could not complete enrollment. on the macbook it said "not available in your area" I am in australia and it should work. Does anyone know how to fix the enrollment bugs?
Replies
1
Boosts
2
Views
321
Activity
Feb ’26
They are not approving the Apple Developer account.
We made a purchase to join the Apple Developer Program, but we have been waiting for 5 days and have not received any response such as an approval or rejection. Are you experiencing the same issue as well?
Replies
1
Boosts
1
Views
200
Activity
Feb ’26
Enrollment not completed
I tried to enroll some weeks ago, went thru the whole process, it eventually took by IDs, but now I'm stuck on "Enrollement not completed - You enrollment in the Apple Developper pogram could not be completed at this time." So, after 2 weeks, what's next ?
Replies
2
Boosts
0
Views
495
Activity
Feb ’26
Box around cursor finger icon
Recently I've noticed that certain cursor actions cause the finger icon to appear with a gray box around it. It appears when I hover over other icons (for example, the menu items at the top of this website; Microsoft Teams options but not MS Word, etc.). Is this new? Is there a way to get rid of the box?
Replies
3
Boosts
0
Views
79
Activity
Feb ’26