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Active Paid Subscriptions dropped to 0 suddenly on App Store Connect
Hello, I noticed that on September 18, 2025, my Active Paid Subscriptions metric in App Store Connect suddenly dropped to 0 (-100%). However, my subscribers are still active and visible in RevenueCat and Superwall, which both confirm that users have not canceled their subscriptions. This makes me believe it is an App Store Connect reporting issue rather than an actual churn. Could you please confirm if this is a known data delay/bug, and let me know when the metric will be corrected? Thank you for your help
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642
Sep ’25
Universal Link works directly but not via redirect on iOS 18 and above
Hi everyone, We're facing an issue with Universal Links on iOS 18 and above. The problem seems related to how iOS handles redirects before reaching a Universal Link. ✅ Working Link (direct): When we open this direct Universal Link, the app opens as expected: 👉 https://dl.punchh.com/deeplinks/logansroadhouse/ ❌ Not Working (redirected link): This marketing/tracking link eventually redirects to the above Universal Link, but on iOS 18+, it opens the App Store or a browser instead of the app: 👉 https://ip2.loyalty.logansroadhouse.com/ls/click?upn=... The same redirect link works fine on iOS 17 and below — it opens the app.
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557
May ’25
Question about App Store Review Process and Payment Policy for an Internet Management App
Hi everyone, I’m developing an app for managing internet services, which includes features like controlling modems, paying internet bills, purchasing internet packages, buying cameras, subscribing to FSafety (modem management), UltraFast (boosting internet speed for gaming), and selling health-related devices like blood glucose monitors, as well as other telecom-related products. I have some questions about Apple’s review process and payment policies: Do features like paying internet bills, buying internet packages, purchasing cameras, subscribing to FSafety and UltraFast violate any of Apple’s policies (App Store Review Guidelines)? If my app doesn’t violate any policies, how would Apple charge for these transactions, and what is the fee structure? If I use an external payment gateway (not Apple’s) for transactions like paying bills or buying products, would I need to provide additional documentation for my app to be approved on the App Store? What is the review process for apps with external payment features? Is there anything special I need to do when submitting the app to the App Store? I would appreciate any insights from those who have experience with developing apps that include payment functionality. Thanks so much!
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Mar ’25
no internet connection
after updating to beta 4 the whole phone is not working anymore nothing is working only making calls and the camera no apps no internet even if it's connected to wifi or 5G ANd to get back to the old version you will lose your backup And now im stuck my data that i can't restore it cuz it have been made on the last IOS beta I don't want to lose my date and i don't know what to do Please help
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237
Mar ’25
I got charged the annual developer renewal fee twice, then my account got suspended
So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!
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Feb ’25
Unable to RENEW Developer Account - no "Renew" button
After checking the forum, it's clear that Apple has a MAJOR ONGOING PROBLEM here. We are far from the only company experiencing this, and it has been a problem for years. Apple, please FIX THIS! What's the problem? We receive an email reminding us to renew our developer account. All of Apple's instructions to renew do not work (with no explanation), and yet we are threatened with removal of our apps if we do not renew in time. Firstly, it should be unnecessary for us to manually renew because we registered a valid credit card to auto-renew. It worked last year, and the same credit card continues to be valid. Secondly, when we try to manually renew, there is no "Renew" button appearing anywhere, contrary to Apple's instructions. It's not in the Developer app (Mac or iOS), and it does not appear in the Developer account website. We now have only 16 days left until Apple kicks our app out of the App Store. @APPLE: We are not alone. Lots of your customers have the same problem, as reported on this forum for multiple years. This problem threatens the livelihoods of many people. Please fix this! Thank you.
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112
Aug ’25
Files app iOS 26
Ok, so I’ve downloaded iOS 26 for the iPhone and iPad and there are a couple of points bugging me. Why oh why would somebody think that it was a good idea to remove the ability to scroll through photos in a folder in files? Where in their tiny minds did they think that opening a photo, viewing said photo, then closing photo to then open the next photo in sequence was a better or more productive way than just swiping left and right? I mean, seriously!!! And why the need for a separate Preview app when it worked fine opening files in the Files app?! I deleted the Preview app from my iPhone to see what difference it would make, but alas it made things worse. Now, because there’s no Preview app, Files wants to open my photos in an image editing app called Afterlite! I checked settings for the files app, and the only options I have for opening photos are Afterlite (which it’s decided to make default), the Photoshop app, or iMovie! Does anyone have any ideas how to get photos stored in the Files app to open IN the Files app or at least the Photos app? Just when I thought they’d come to their senses and sorted out that god awful iOS 18 Photos app, they go and do something like this! Also, can someone explain to me what the point is of having a month and year view in the Photos app? When I sort by month and pick a particular month or date in a month, instead of showing just those images taken that month, it just takes you back to the view with ALL of your photos? Surely if you have thousands of photos on your device and you want to see only photos on a particular date, it would make sense to show only the photos from that date. Even if it generated automatic albums under the album view for each month and year that would be something!
3
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451
Sep ’25
Sandbox apple in app purchases not working - Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase"
<SKPaymentQueue: 0x10629d1b0>: Payment completed with error: Error Domain=ASDErrorDomain Code=500 "(null)" UserInfo={client-environment-type=Sandbox, storefront-country-code=USA, NSUnderlyingError=0x108f15c80 {Error Domain=AMSErrorDomain Code=305 "Purchase Failed Server canceled the purchase" UserInfo={AMSFailureReason=Server canceled the purchase, AMSURL=https://sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy?guid=00008030-001E19361A12202E, AMSDescription=Purchase Failed, AMSStatusCode=200, AMSServerPayload={ "cancel-purchase-batch" = 1; customerMessage = "Unable to process your request."; dialog = { defaultButton = ok; explanation = "Please try again later.\n\n[Environment: Sandbox]"; initialCheckboxValue = 1; isFree = 1; "m-allowed" = 0; message = "Unable to process your request."; okButtonString = OK; }; failureType = ""; "m-allowed" = 0; metrics = { actionUrl = "sandbox.itunes.apple.com/WebObjects/MZBuy.woa/wa/inAppBuy"; asnState = 0; dialogId = "MZCommerce.SystemError"; eventType = dialog; message = "Unable to process your re"; mtEventTime = "2025-07-30 07:08:24 Etc/GMT"; mtTopic = "xp_its_main"; options = ( OK ); }; pings = ( ); }, NSDebugDescription=Purchase Failed Server canceled the purchase}}}
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Jul ’25
IOS 26 Developer Beta 3
This is my first problem and my first question hopefully somebody can help or give me some suggestions. I was in the developr beta of IOS 26 build(235260n) for a while I haven't updated it since the new beat has came out, beta 3. I have been trying to update requested, after about 20 seconds it goes away but does not start the download the update. The problem also begins to download something into the system beta goes from 22.85 GB to 33.78 GB. It just holds the update but doesn't;t update the phone. I have tried power cycling the device and everytime I do that it just resets the system data and allows up to try the update again. Unsure what to do and don't know if I would need to wait for the public beta for IOS26 to change anything on the device. Please let me know if you guys have any more suggestions what should be the next step. I also was unsure if I should backup the device and reinstall it to make sure that its not something with the conncetion.
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119
Jul ’25
Apple, please protect developers' legitimate rights.
As developers of an app with a free basic version and a paid premium version, we recently received a malicious review on our premium app. The review falsely accused our app of being a scam and baselessly claimed it was error-ridden. This comment is clearly malicious and designed to dissuade other users from purchasing our app. The most critical point is that we haven’t had any sales records in that region recently. In response to this review, we promptly contacted Apple Support but received only a generic, templated response stating that no action would be taken. We followed up with another complaint about the review, but it was still dismissed. Apple Support provided a link to their guidelines, and within those guidelines, we found specific clauses that Apple should act upon in cases like this. We sent another email pointing this out, but we’ve received no response since. It feels like developers are left defenseless against such malicious reviews. When we face these attacks, there’s no fair judgment, and Apple doesn’t uphold the very policies it has set to protect developers’ rights. If this continues, how can developers trust this platform to safeguard their basic interests?
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166
Aug ’25
Unable to update to the beta version of iPadOS26.
I tried to update to the currently released beta version of iPad OS26, but I can't seem to update due to lack of storage space on my iPad. Is there any other way to update besides freeing up space? Model: iPad 8 Storage: 18GB/32GB I would appreciate it if anyone has any information on how to free up storage space in order to update to iPad OS26.
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Jul ’25
Inhouse distributions apps stopped working above iOS 18.1.x
Inhouse distributions apps stopped working after upgrading to version to iOS 18.1.x My issue all is inhouse distributions apps, when I open the application it will force stop. stopped working after upgrading to version 18.1.1. This has happened on multiple iPhones. Some users able use the application on same OS version but application is not working on newly downloaded device. iPhone, then updated to version 18.1.1, they app would not work. We deleted the app and the Enterprise App trust was gone. Then we installed a new version of the app. The phone did not prompt us to trust the Enterprise app again and the app it would open for a second then close. I believe when the app was deleted the Enterprise App was deleted, it’s not actually deleting certificates, because re-installation is not asking to trust certificate again.
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310
Mar ’25
Critical Bug: Photos Turn Completely Black After Editing on macOS Tahoe (25A5295e)
I’ve encountered a critical issue in macOS Tahoe (Beta) that affects the Photos app or any app that leverages Apple’s editing frameworks. After editing certain photos—whether applying filters, cropping, or making basic adjustments—the image suddenly turns completely black upon saving or exiting the edit mode. Details: macOS Version: macOS Tahoe (latest beta) Affected App(s): Photos, Preview, and some third-party editing apps Steps to Reproduce: Open a photo in the Photos app Make any basic edit (e.g., crop, adjust brightness) Click “Done” The edited photo appears entirely black Notes: Happens with both JPEG and HEIC formats Original photo appears fine before editing Exporting the photo also results in a black image Restarting the app/system does not resolve the issue iCloud Photos is enabled This issue seems related to the image rendering pipeline post-editing, possibly tied to Core Image or GPU rendering frameworks. It severely affects photo usability and could result in permanent data loss if backups are not maintained. Please advise if a workaround exists or if this bug has been logged already. Happy to provide system logs or sample images if needed.
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Jun ’25
Can't update to macOS 26 beta 2
I've got the initial WWDC beta of macOS 26 (25A5279m) installed inside a virtual machine (UTM), but can't seem to update to the second beta. Nothing is showing up within Software Update. Is this because it's within a VM, or am I doing something wrong? It'd be a real pain to have to install a new VM afresh with the RestoreImage for every update.
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Jun ’25
macOS 26 Tahoe beta 1 - Cannot login
A few days ago I installed beta 1 of macOS 26 Tahoe on a spare MacBook Pro 14-inch M4. Everything went well, and it looks okay (well, I don't like it at all, but hey-ho), and I shut it down. I started it up today, and it rejects my login password every time, then locks my account. When I click the link to "Restart and show password reset options" I'm asked for my Apple ID details, so I enter the correct email and password, then the MBP reboots and I'm back on the login screen with no indication that anything has changed. Guess I'm stuck now... FB18364657
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Sep ’25