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MDM Profile Installation Issue on iPhone 17 - Suspected Parameter Transmission Error
Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.
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425
Oct ’25
Issuing Estimates, Invoices, and Receipts for Apps (Corporate Use)
Hello, I would like to ask a question regarding documentation related to app sales. Currently, I’m researching the sales process for an app and realized that I lack sufficient understanding when it comes to creating official documents such as estimates, invoices, and receipts — especially when dealing with corporate clients. In our company’s case, we can issue documents based on the net revenue (after platform fees are deducted). However, when issuing these documents to a client, would it be more appropriate to include a breakdown showing both the platform fee and the app usage fee? I would greatly appreciate any insights or examples of how others have handled similar situations. Thank you in advance.
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127
Apr ’25
Supporting development of ACME - Freshness code question
It seems like there are some "mixed messages" out there about what should be in OID 1.2.840.113635.100.8.11.1 in the attestation cert. Is it just a SHA256 hash of the nonce issued by the ACME server? The MDM profile yaml says: "In the attestation certificate the value of the freshness code OID matches the nonce specified by the ACME server via the ACME protocol." I'm hoping the difficulty we're seeing is down to the certificate being created once (and not again for 7 days). Otherwise, we're not decoding/understanding the OID's contents properly. Thanks.
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189
May ’25
Shopify Apple Pay Domain Verification - Need Direct File Access Solution
I need to verify my domain for Apple Pay but I'm on Shopify. Domain: blissta.co File IS accessible: https://blissta.co/.well-known/apple-developer-merchantid-domain-association But verification fails because it's a redirect, not direct hosting. Shopify doesn't allow .well-known folder creation. Has anyone solved this? Need either: Way to make Apple accept redirects Shopify workaround for direct file hosting Manual verification from Apple Using Authorize.net gateway. Case #102711828925
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338
Oct ’25
DMM App Managed doesn't allow for reinstalls or respects version element
Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. I am currently running into two specifc issues while continuing to implement the app.managed configuration which are quite frustrating and I will detail them below Unlike MDM where an application could be "reinstalled", by sending an install application command down for the same app DM does not have a similar mechanism which causes some issues as (while inconsistent) devices do not always respect the configuration sent down, and will not begin downloading VPP applications. They can be seen in the configuration when checking under VPN & Device Management but they do not return on a status report, alternatively and app will "install" but will have a cloud symbol next to it requiring a download (which I believe would be impossible on supervised devices without apple accounts/have restricted apple accounts associated to them). These apps are also reported incorrectly, as they return a managed response while being inaccessible. Both of these issues are solved by removing and reinstall applications (occasionally). Is there any easier way to trigger a re-install or is this the only way to trigger this? The Version element that can be optionally sent down does not seem to work (or if it does, does so inconsistently). A device will very happily download the application initially with the version element present, though when we detect an updated external ID from the VPP program and send down an updated configuration devices behave unexpectedly. Some have ignored it, some have responded back that a download has begun (with no download taking place and the application clearly still being the initial installed version as can be see in the apps page) or it just works, but there is not consistency. I realize a new UpdateBehavior object has been added to possibly handle this, but it is only supported in iOS 26 and above and there are plenty of people who do not have phones that can upgrade that far. Are there alternative ways to enforce an application update other than uninstalling and reinstalling the application without the version (or will sending down a config without a version after one was originally pinned force it to update to latest?) Kind Regards
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632
Sep ’25
Web View Not Working in MDM ABM Enrollment for Apple TV
During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile
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139
May ’25
App versions delivered via Intune crash on my device but work on others at my organization, possibly due to being denylisted.
I have an in house application that I develop for my company. The application requires our corporate MDM profile is installed on the phone. I recently got a new phone and our corporate IT team installed the MDM profile and the Comp Portal application for me to manage our corporate applications. I installed the application through the Comp Portal. It crashes right away when I launch the application and I see this error message in the Console when connected to the phone: "SpringBoard Snapshot generation request for bundleID: com.mycompany.mygroup.appName rejected due to the app being denylisted." I see other errors from runningboardd about failing to spawn the job and SpringBoard Bootstrapping failed for <FBApplicationProcess: 0x510affd80; app<com.mycompany.mygroup.appName>:> with error: <NSError: 0x301e60090; domain: RBSRequestErrorDomain; code: 5; "Launch failed."> I can launch a development version of the application with no problem by connecting the USB cable from my machine to my device and running through XCode. Other people have no problems launching the application. I compared all the certificates in the management profile with another device where the application does not crash and there are identical. We checked a number of settings on the devices to see if there could be something preventing the application from running but found nothing. We reset all settings and deleted and reinstalled the application with rebooting to see if perhaps it was an incomplete installation. Our IT folks want to wipe the phone and start over but I have little confidence that will fix the issue since we don't know the root cause. I am concerned that one of my Stakeholders might have the same issue if they get a new device. This application worked fine on my old phone. Device: iPhone 16 Pro Max iOS version: 18.2.1 Any ideas on next steps to troubleshoot this issue? How can I figure out the cause of the denylisting?
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609
Jan ’25
Intune Auto-Update Issue Following Xamarin Project Migration
We're currently facing an issue with Intune not automatically updating/downloading the updated build/app to end-user ios devices. It's worth noting that we've recently migrated the Xamarin project to a .NET-style SDK in this version. Previously, the app used to update automatically without any problems. We'd appreciate it if you could help us understand what might be causing this issue.
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550
Feb ’25
Using SUBQUERY on @status item
We'd like to determine if there is a configuration declaration that is active on a device as part of a predicate. The current logic (based on the WWDC 22 session) is: SUBQUERY(@status(management.declarations.configurations), $declaration, ($declaration.@key(identifier) == "com.abc.declarationname" AND $declaration.@key(active) == true)).@count == 1 The goal is that if the declaration is active, then a predicate should evaluate to true. This query does not appear to be working. Should we be able to use @status(management.declarations.activations) in a predicate? If so, what are we missing to attempt to determine if the declaration is active? If I search the existing status objects that are sent from the device, it is showing as active in the status channel.
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473
Mar ’25
AppleIntelligence機能の制限ペイロードについて
私は現在Intuneを使ったAppleIntelligenceの機能制限方法を調査しております。 AppleIntelligenceの機能のうち、以下5点を制御したく、その方法について教えてほしいです。 ・作文ツール ・Gen文字 ・写真(クリーンアップ機能等) ・さまたげ低減モード(通知の要約・優先順位機能含む) ・ChatGPTのサインイン(同期)・使用 今回ここに聞いた経緯としては、Microsoft社に本調査の確認をとったところ、 「制御後のデバイスの動作についてはAppleのペイロードを使用した制限のため、Appleに確認をとってほしい」 と伝えられたからです。 以下サイトではIntuneのAppleIntelligence機能の制御項目(MDM)が17項目ありますが、 ところどころ実動作について文章では理解ができない部分がありました。 ・https://techcommunity.microsoft.com/blog/intunecustomersuccess/microsoft-intune-support-for-apple-intelligence/4254037 AppleDeveloperサポートにも確認をとりましたが、以下サイトを紹介のみで、 特に追加の情報はありませんでした。 ・https://developer.apple.com/documentation/devicemanagement/restrictions 上記5機能を制限するためにはどの制限項目を使用すればよいでしょうか。
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149
May ’25
virtual meeting extension
Hello, I have implemented my virtual meeting extension and my application shows no issues in the calendar application, with a join button displayed. Everything is great!. However, with the help of EKEventEditViewController and EKEvent instances, when creating an event from the main target of the application using EventKitUI, the event will not be displayed as a virtual meeting. I have seen that other applications like Zoom have already implemented this, and I find it difficult to find relevant documentation on how to link events created by the program to virtual meetings. How do I set an event as a meeting when I want to add it to the main program? In addition, the function in the VirtualConferenceProvider.swift file of the extension program fetchVirtualConference(identifier: EKVirtualConferenceRoomTypeIdentifier, completionHandler: @escaping (EKVirtualConferenceDescriptor?, (any Error)? )->Void) How are the parameters in this function obtained? It's impossible for every conference related link to be the same
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191
May ’25
Do MDM Certificates work after Apple Developer Account Expiry? Do they continue to work after renewal?
I have an issue with my MDM setup. The Push notification that installs and updates configuration profile in the device is no longer working. It was working before Apple developer account got expired we renewed our apple developer account and then retried and we got the device enrollment working just fine. Now when we are updating configuration profile and MDM server is supposed to notify the device using push notification, this is the part where its not working. Are the certs faulty now since the account was expired? Would just renewal of the Push cert work? Will I have to setup the certs all over again? Any help is appreciated. Thanks in advance.
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2.3k
Mar ’25
Duplicated SCEP client certificates on iOS device
I am having an issue with duplicated SCEP client certificates on an iOS device. We deployed an SCEP profile via MDM, then deleted and redeployed it via MDM. In Settings > General > VPN & Device Management, only one SCEP profile is visible. However, Safari shows duplicated certificates when a server requests a client certificate. We have tried removing the cert profile on MDM and unenrolling the device from MDM, but only the latest certificate got removed, leaving previous ones stuck on the device or in the Safari app. We have found no way to remove these duplicated certificates other than factory reset the devices. This appears to be a potential iOS bug affecting certificate cleanup. We need assistance to resolve this issue. Also, the issue is difficult to reproduce but has happened to a number of our managed devices.
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123
May ’25
Problems deploying enterprise app (ASDErrorDomain error 854)
We are experiencing a lot of problems deploying an enterprise app for in-house use since late January. All our iPads are managed by an MDM solution. It can take 10 or more attempts to successfully deploy the app. The deployment usually fails with the message "ASDErrorDomain error 854" among other messages. The company providing the MDM solution has no idea what causes this message or what it means. I suspect the error message is not generated by the MDM solutiion but rather gets passed through from iOS. After many attempts the installation may succeed suddenly, though, and the apps works as expected, but this may take weeks. I have not done any changes to my development system. 'I am running XCode 15.3 with SDK version 17.4, the iPads are on iOS 18.3
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179
May ’25
Distribution of App to outside company
Apologies if this has been asked before, but I am struggling to understand what our options are for app distribution for a new (to our company) use case. Note: we have both an Enterprise account as well as a standard App Store account. We are developing an Apple Vision app for a client company. We need to be able to distribute the app to people within our company as well as within the client company for testing. Once that is complete, we need to be able to distribute the app to a select group of employees in the client company. The client company does not have an MDM, so we originally thought to distribute the app using TestFlight. But that is not available with our Enterprise account. Is this something we can manage with a Business account since the devices involved would belong to our client company instead of ours? Is there a different solution to this workflow within the existing tools provided by Apple? Or is the only option to help the client set up an MDM/set up our own MDM to manage client devices for this?
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486
Jan ’25
Account-Driven Device Enrollment for iPadOS 18.2
Hi, I'm glad to hear that the service discovery process is improved on iOS/iPadOS 18.2 mentioned here. https://support.apple.com/en-ca/guide/deployment/dep4d9e9cd26/1/web/1.0 I tried it on my development MDM server. Set default MDM for iPad to my development MDM server on Apple Business Manager. Call the new API https://developer.apple.com/documentation/devicemanagement/account_driven_enrollment_profile and 200 OK is returned However the service discovery fails with the following error. Invalid well-known response for https://{my email's comain name}/.well-known/com.apple.remotemanagement?user-identifier={my email}&model-family=iPad: <NSHTTPURLResponse: 0x300a9f420> Invalid well-known response for https://axm-servicediscovery.apple.com/mdmBaseURL?user-identifier={my email}&model-family=iPad: <NSHTTPURLResponse: 0x3009047a0> It seems fallback process to https://axm-servicediscovery.apple.com/mdmBaseURL actually works but it returns 404 Not Found error. How can we use this awesome feature? Thank you :)
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805
Feb ’25