Dear Apple Support Team, Hello! I am currently developing the in-app subscription functionality using Apple IAP API and have encountered a serious technical issue while processing subscription data. I would like to report this issue to you. Issue Description: When calling the subscription API endpoint, the same OriginalTransactionId returns inconsistent results. Specifically, a particular transaction ID (let's call it TransactionId_A) should belong to the subscription order with OriginalTransactionId_A, but it is currently incorrectly associated with OriginalTransactionId_B. This issue severely affects our ability to accurately manage and process subscription data. Here are the relevant log details for your reference: API Endpoint Requested: https://api.storekit.itunes.apple.com/inApps/v1/subscriptions/{TransactionId_A} (Note: The link is a placeholder for the actual API endpoint.) Log Information on February 21, 2025, at 09:40:09: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_A}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } Log Information on March 21, 2025, at 09:38:49: { "AppAccountToken": "{AppAccountToken}", "BundleId": "{BundleId}", "Currency": "CNY", "Environment": "Production", "ExpiresDate": {ExpiresDate}, "InAppOwnershipType": "PURCHASED", "IsUpgraded": false, "OfferDiscountType": "", "OfferIdentifier": "", "OfferType": 0, "OriginalPurchaseDate": {OriginalPurchaseDate}, "OriginalTransactionId": "{OriginalTransactionId_B}", "Price": {Price}, "ProductId": "{ProductId}", "PurchaseDate": {PurchaseDate}, "Quantity": 1, "RevocationDate": 0, "RevocationReason": 0, "SignedDate": {SignedDate}, "Storefront": "CHN", "StorefrontId": {StorefrontId}, "SubscriptionGroupIdentifier": "{SubscriptionGroupIdentifier}", "TransactionId": "{TransactionId_A}", "TransactionReason": "PURCHASE", "Type": "Auto-Renewable Subscription", "WebOrderLineItemId": "{WebOrderLineItemId}" } From the above logs, it is evident that the same transaction (TransactionId_A) returns different OriginalTransactionId values at different times, which is clearly not expected and severely impacts our ability to correctly process and manage subscription data. I hope you can address and investigate this issue as soon as possible. If you need any further information or assistance, please feel free to contact me. Thank you for your support! Best regards!

iOS Storekit2 Appstore production environment, some user feedback in app purchase faliure, What our log records is StoreKitError.unknown，please How to solve problem, thanks

iOS Storekit2 Appstore production environment, some user feedback in app purchase faliure, What our log records is StoreKitError.unknown，please How to solve problem, thanks

I don't know why the subscription doesn't work in production, the message Subscription Unavailable appears. The subscription is approved in appstoreconnect. Works normally using storekit in xcode, both signing and using subscriber features. According to apple's guidance, first I do the test to validate https://buy.itunes.apple.com/verifyReceipt and then https://sandbox.itunes.apple.com/verifyReceipt. Plus I create the app-specific shared secret and put it in the code to validate the receipts. I have looked for several topics and I can not solve this problem. What do I need to do to make it work in production? I believe I did what's in the official documentation.

Description: We are developing an iOS app that offers only one auto-renewable subscription. Recently, a user who had not subscribed for over a year purchased the subscription again through our app. However, when they checked Settings > Subscriptions, the new subscription did not appear. Instead, only their past subscription history was visible, and there was no option to cancel the new subscription. We have verified this issue with a screenshot provided by the user. Additionally, we checked our app’s logs and confirmed that StoreKit.product.purchase successfully returned .success, indicating that the purchase was processed correctly. Code used for purchase: let result = try await product? .purchase(options: [ .appAccountToken(uuid) ]) switch result { case .success(let verificationResult): switch verificationResult { case .verified(let transaction): addPurchaseLog("verificationResult.verified.") case .unverified(_, let verificationError): addPurchaseLog("verificationResult.unverified.") case .userCancelled, .pending, .none: addPurchaseLog("verificationResult.userCancelled or .pending or .none") @unknown default: addPurchaseLog("verificationResult.unknown.") } Despite the successful purchase, the new subscription does not appear under the user's active subscriptions. Could this be a bug in StoreKit? If there are any known issues or workarounds, we would appreciate any guidance. Environment: Xcode: 16.2 iOS version: 16.0+

Hi, I'm using the AppTransaction.shared API to retrieve the originalAppVersion, but I'm encountering issues for users who originally installed the app in 2017. Specifically, the property doesn't seem to return the expected value (or returns nil) for these older accounts. I have verified this issue using a real App Store purchase from 2017. Steps to Reproduce: Use a test account that originally downloaded the app in 2017. Call: let shared = try await AppTransaction.shared print(shared.originalAppVersion) Observe that originalAppVersion is missing or not returned correctly. Any insights on whether this is expected behavior for very old App Store purchases, or if there is a workaround to reliably detect the original app version? Thanks in advance!

I've been struggling to work with the Storekit framework and specifically to find the current Storefront used by the user of the app. Context : My app needs to behave differently depending on the country of the user. For me relying on Locale.current.region?.identifier does not seem very reliable, the user can change it really easily. I'm trying to use the Storekit framework like so : if let storefront = await StoreKit.Storefront.current{ return storefront.countryCode } As per Apple's Storekit documentation : Use current to determine a customer's current storefront region and offer in-app products suitable for that region. You maintain your own list of product identifiers and the storefronts in which you make them available. But I just can't find out what I need to change in my current configuration to get another country. The code keeps returning my original storefront (which is France) I've tried login in with a sandbox user defined on another country. Changed all settings on my device to another country. Changed my Apple's account region as described here. Also tried to logout from everything. The only thing that works is setting a local .storekit file as described here and changing the default storefront. Is Xcode overriding the default storefront when building on debug or TestFlight? does anyone know how can I test different storefronts with sandbox users without the local storekit file ? Thank you in advance.

When creating a subscription charging system for an iOS app, I am trying to change the display to yen, dollars, or euros depending on the user's country. I am using [priceLocale] of [SKProduct] in [StoreKit] to obtain currency information linked to the Apple account from the App Store and change the display. The smartphone I am testing on uses an Apple account created in Japan, and the nationality of the App Store is also set to Japan, so I expect the display to be in yen. As a result, the TestFligh version displayed dollars, but the official release version displayed yen. Why doesn't the TestFligh version display yen?

is there any error in sandbox auto renewal when Im test a app subscription automatically cancelled

I'm using Swift to verify receipts in myObjective C Mac Application using the following code: @objc class MyAppTransaction: NSObject{ @objc class func checkReceipt() async -> String { do { let verificationResult = try await AppTransaction.shared switch verificationResult { case .verified(_): return "VERIFIED" case .unverified(_, _): return "NO RECEIPT" } } catch { return "ERROR" //(StoreKit.StoreKitError) unknown } } } Starting today with my upgrade to Sequoia 15.4 and XCode 16.3 receipt validation is broken. The function is going to the catch and returning "ERROR" I can't set a break point in the do {} but if I set one at the return "ERROR", in the debugger error = (StoreKit.StoreKitError) unknown. the Compiler logs an error:Failed to parse AppTransaction: missingValue(for: [StoreKit.AppTransaction.Key.appTransactionID], expected: StoreKit.BackingValue). Reading the developer documentation I can't find anything about these struct members. I tried to use refresh() to get a receipt like I used to with exit(173) but the compiler says refresh () not found. This is extremely troubling because I can't debug my receipt validation code and I don't know if this will happen to my users. Do I just have to trust Apple that my users will have an application with a receipt attached? What can I do?

Hello, I'm currently experiencing issues with IAP subscription setup. The following error appears: "Billing Problem, There was a problem with your subscription renewal. To resolve, turn on Allow Purchases & Renewals, or leave off to test failed in-app purchase attempts and subscription renewals." I'm testing with a sandbox account, and automatic subscription renewal is turned on in the sandbox settings. A notification screen appears at the OS level, and consequently, a DID_FAIL_TO_RENEW error occurs on our payment server. I cannot determine the cause at all, so I would appreciate your assistance in checking this issue.

Yesterday I noticed that if I purchase a free trial subscription in my app using a sandbox account, when the subscription expires I see a “Billing Problem” message every time I open the app. ”allow purchases & renewals“ setting is ON so this shouldn’t happen. has anyone else seen this or knows how to resolve? observed on iOS 18.3.2 & 16.7.10 thanks

We're experiencing an issue with in-app purchases in our React Native iOS app where RNIap.getProducts() is consistently returning an empty array, preventing users from making purchases. Technical Details: Using react-native-iap library Product ID: '[REDACTED]' Platform: iOS Product Type: Consumable (one-time payment, NOT subscription) Error in logs: "No products returned from App Store. Check App Store Connect." Debugging shows: Products Fetched: [] Steps to Reproduce: Open app and navigate to the quiz feature Attempt to purchase additional quiz attempts Modal opens but fails to load product information What We've Confirmed: IAP Connection initializes successfully No error is thrown during product fetch, just an empty array returned App is configured with correct Bundle ID Using Apple Sandbox test account We are implementing consumable purchases (one-time payments) Potential Issues to Investigate: Product configuration in App Store Connect Ensure product is set as "Consumable" type in App Store Connect Sandbox tester account permissions/activation Bundle ID matching between app and App Store Connect Product ID case sensitivity or typos

I am testing sandbox subscribe but I always recieve DID_FAIL_TO_RENEW I try to create new sandbox account and clear purchase history but not work can anyone help?

Testing recurring subscriptions in a new release in both development environment and in Test Flight, we see an increased percentage of failed calls returning from Apple server. The return failure message is that an unknown error occurred. The behavior is not consistent and most often we get a failure and another attempt succeeds. We do get around 50% failures which is alarming and cannot be explained to the end user. We have also experimented with previous test versions that are in production currently and we see the same behavior, so this is not isolated to the most recent release we plan nor to a specific application we have. Past testing in previous releases did not return such high percentage of failures from Apple server. Have you encountered such an issue? We have no idea what may cause Apple server to return with this "Unknown error" and there is no log we can consume from Apple subscription service. Appreciate your help on this.

New subscriptions have been failing to renew in the sandbox for 3 days. I am seeing multiple posts and comments from people that appear to be experiencing the same issue. But I haven't seen any feedback from Apple representatives. I really do not want to launch a new app without seeing functioning renewals in the sandbox. Is there somewhere else we are intended to seek assistance?

I have an app which is already on App Store with In-app purchase. Now I want to integrate In-app purchase in my another app for the same products as in the existing app. Both the apps are using same Apple Account. Can I reuse those Product Ids from the first app in the second one. If yes, what is the ways to use them. Thank you in advance.

Regarding App Store Server Notifications V2,we are currently using Notifications V2 in a production environment. It is set up so that if the server receives the notification successfully, it returns 200 after about 30 seconds, and if an error occurs, it returns 400 or 500. However, the notification is being resent multiple times from Apple's server, at 1 hour, 12 hours, and 24 hours. Is it necessary to return the notification using Apple's API?

I just converted my App to Freemium, but the method is used to give user, that bought the App before it was free, access to the paid futures seems not to be working. I am getting the original Purchase Date from the AppTransaction (https://developer.apple.com/documentation/storekit/apptransaction/originalpurchasedate) and comparing that to a set date where the App Model changed. In Test Flight this is working without any Problems but on the Live System, users that have purchased the App do not get access! let shared = try await AppTransaction.refresh() if case .verified(let appTransaction) = shared { result(appTransaction.originalPurchaseDate.ISO8601Format()). } I am using flutter to develop the App and the result()... send the string back to the flutter side. Here is the code of the Flutter side: Future<void> restorePurchases() async { SubscriptionProvider().updatePayment(PurchaseStatus.pending); await InAppPurchase.instance.restorePurchases(); if (Platform.isIOS) { DateTime changedToFreemium = DateTime.utc(2025, 4, 7, 11, 0, 0); String? purchaseDateRaw = await IosFlutterChannel().getOriginalPurchaseDate(); if (kDebugMode) { print("Purchase Date Raw: $purchaseDateRaw"); } if (purchaseDateRaw != null) { DateTime purchaseDate = DateTime.parse(purchaseDateRaw); if (purchaseDate.isBefore(changedToFreemium)) { if (kDebugMode) { print("Restoring legacy purchases"); } SubscriptionProvider().update(true, SubscriptionStatus.active, SubscriptionType.fs_lifetime); } else { if (kDebugMode) { print("Not restoring legacy purchases"); } } } } SubscriptionProvider().updatePayment(PurchaseStatus.purchased); } Console Log when running in Test Environment: flutter: Purchase Date Raw: 2013-08-01T07:00:00Z flutter: Restoring legacy purchases Thanks!

I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.