Digital Services Act Verification Stuck In Review (Turkey Address Documents Not Accepted)

Question

berkaegean OP

Created 1d

Replies 1

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Participants 2

Region: Türkiye

Hello,

My Digital Services Act verification has been in review for an extended period of time, and I am unable to proceed.

I have submitted my official residence document obtained via e-Government (QR-verified). However, in Türkiye, these documents are only issued in Turkish and cannot be provided in English.

To assist with the review, I also included a manual English translation of the document, while keeping the original file unchanged.

Despite this, my submission remains in review without any feedback or request for additional information.

Has anyone experienced a similar issue with address verification in Türkiye? Is there any specific format or document that Apple accepts in this case?

Any guidance would be greatly appreciated.

Thank you.

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Answer 1

utkuslusoy OP

4h

Hello,

I am experiencing the exact same issue. I submitted my compliance documents (also from Türkiye via e-Government) back on March 16th, and my status has been stuck in 'In Review' ever since.

I have already opened a support ticket regarding this unusually long delay, but I am still waiting for a resolution. It seems like there might be a regional backlog or a specific review bottleneck for Turkish documents at the moment.

You are definitely not alone in this! Please let me know if your status changes or if you get any feedback from Apple, and I will make sure to update here if mine gets approved.

Hang in there!

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