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Active Paid Subscriptions dropped to 0 suddenly on App Store Connect
Hello, I noticed that on September 18, 2025, my Active Paid Subscriptions metric in App Store Connect suddenly dropped to 0 (-100%). However, my subscribers are still active and visible in RevenueCat and Superwall, which both confirm that users have not canceled their subscriptions. This makes me believe it is an App Store Connect reporting issue rather than an actual churn. Could you please confirm if this is a known data delay/bug, and let me know when the metric will be corrected? Thank you for your help
7
1
742
Sep ’25
Terrible treatment by Apple Dev support team
I paid for my developer account on the 13th of June 2024 (1 week ago). My ID was approved. However, I still don't have access to the account. When I go to check the status of it, it is asking me to pay again. I then tried to email the team, however only received useless, timewasting responses, such as "Please go to developer.apple.com/enroll to enroll for an apple dev account", which I already told them prompts me to pay again and verify my ID again. I then tried to call them, and they said they had to re-verify my ID and would call me back in 10 mins, but I never received a call back. I also couldn't call them again because it wouldn't let me request another call from them. I then emailed them, but still haven't received a response. The next day I tried to request another call from them, during their opening hours at Thursday 4pm AEST, (they are open Mon-Fri 9am-5pm AEST see https://developer.apple.com/support/worldwide-telephone-hours/) however it still says that "Phone support is currently unavailable". I tried to email them but now I am getting no responses at all. I tried to contact the apple support through the iMessage chat, however I was only put on call with a lady who was helpful, but couldn't even do anything as she was only generic support. She couldn't even schedule me a call or transfer me to the developer team, even though it was within their working and calling/support hours. I have tried to refund my developer account, but apparently that purchase is "illegible for a refund". This is the treatment I get from apple for paying $100 USD. An entire week of being left on blank. I don't know what to do. I paid 100 bucks for an account which I can't even use, and the support hasn't helped me for an entire week. My emails being left on blank, and I can't even call them. If anyone from apple or anyone that could help me sees this, please contact me ASAP at makrypodisc@ hotmail.com or reply to this thread. Thank you.
3
1
997
May ’25
Cyber Stalking from Criminal Organization
This is unique situation, save your rhetoric calling me crazy unless you’re willing to look at the evidence I’ve collected over the last 2 years. My entire family is being stalked and harassed by a DOD Contractor named Galapagos Federal Systems. They are literally using our identities to and accounts they’ve created to run Amazon Marketplace Business Accounts as sellers. They have amended my tax returns and they have hijacked my domain, which is MauiEasyRiders.Com. It’s pretty easy to see that they’ve hikacked my domain as they are using more than 20 ports around the clock, and I had to walk away from my business of 15 years because of a DDoS attack that is literally impossible to escape. These people are the lowest of the low. They have 250 million dollars in DODcontracts and they are registered as a small section 8a Native Hawaiian owned business, regardless of the fact that the owner is not Hawaiian and not from Hawaii, and the business was formed in Delaware. Their headquarters is literally a house in a neighborhood with nothing but a big ass can in the driveway, no traffic, no offices, just spook government hacks. I’ve mailed a complaint to the DOD hotline, been to the FBI in person, filled out all the forms online for every possible agency, filed police reports, nobody will even glance at the data I’ve accumulated and meticulously detailed, both in pdf format and on paper. They’re using my mothers identity and the identities of my two adult sons. It’s ridiculous. I literally have 90 Ip addresses in my DNS Leak Test and my home WiFi is hosting 190 IP Addresses. They have a Cisco business account in my name with over two hundred ASA and Fire IO devices that are years out of date. I have their exploit data, names, email addresses, absolutely everything I could possibly need that anyone investigating fraud would ask for, yet these parasites continue to carry out their crimes as if the law doesn’t apply to them. The only thing I have not tried is going to my Representatives from Washington in person. Anyone have any ideas? I’m happy to share data if anyone is interested in seeing it, even if you’re not interested in helping I’m happy to share all the info I can on their fraud. Thanks in advance!
1
0
445
Jan ’26
Run destination for my Xcode submission
My swift student challenge submission is an iPad app built in Xcode and I'm planning on selecting the Xcode 26 option for testing in the dropdown provided in the application. Just have to confirm that the run destination for the playground in Xcode will be an iPad simulator right? Recently I have seen many participants post their submission screenshot for iPhone renders so just wanted to confirm the run destination. Thank you👾
4
1
458
Feb ’26
Unable to update to the beta version of iPadOS26.
I tried to update to the currently released beta version of iPad OS26, but I can't seem to update due to lack of storage space on my iPad. Is there any other way to update besides freeing up space? Model: iPad 8 Storage: 18GB/32GB I would appreciate it if anyone has any information on how to free up storage space in order to update to iPad OS26.
1
1
70
Jul ’25
Is it safe to manually edit Package.swift (iOS Version & Orientation) for SSC 2026?
Hi everyone, I am working on my submission for the Swift Student Challenge 2026 using a Swift App Playground (.swiftpm). The default project was set to iOS 16, but I manually edited the Package.swift file to change the minimum version to iOS 18.0 so I can use the latest APIs. I also modified the supportedInterfaceOrientations to lock the app to Portrait mode only. I know the file contains a warning saying "Do not edit it by hand," so I am worried about two things: Disqualification: Will manually changing the iOS version from the default 16.0 to 18.0 cause any issues with the submission validator or the judging environment? Orientation: Is it acceptable to strictly force .portrait mode for the challenge, or are we required to support landscape/responsive layouts for the judges' iPads? I want to make sure these manual changes won't technically invalidate my playground. Thanks for your help!
1
0
247
Jan ’26
App Idea Requires Sign-In
Hello Apple Developer community! While reading the SSC Full Terms and Conditions, I noticed that "Your app playground requires sign in" is a term for disqualification. If our app idea requires sign in for personalization and security, can we submit a prototype without the sign in feature and add it later before publishing the app? Or should we steer clear of app ideas that require sign in altogether?
1
1
335
Jan ’26
Is Changing IOS version in package.swift file manually accepted?
I was working on my challenge submission but when I created a iOS swift playground through Xcode, the playground generated get's defaulted to iOS 18, and I can't use latest features like the new glass design seemlessely without using #if available macro's everywhere so I manually changed iOS 18.0 to iOS 26.0 in the package.swift file. So far there have been no problems but as the package.swift file recommends not to change it manually so am I in any problem can someone give me advice of whether it's a legit option ??
4
0
342
Feb ’26
Apple Support Not Responding
Hello. I just got my developer account and my legal entity on my account has a mistake. My last name is spelled wrong. I have sent 3 emails to support about this and for the past week i have zero response to this issue. Can someone advise me on this? The ability to reach anybody from support is ridiculous for something that we can access only after payment especially. I even called apple business program with this and person on the phone said they will try to take to the supervisor but its not their department which i of course know but it was worth a shot to call. What more can i do? I didnt make a mistake when creating my account it was the system that didn’t recognize the letter. Such a stupid and frustrating issue and no response from apple, nada. how long am i suppose to wait?
1
1
75
Feb ’26
Providing pre-filled sample data for reviewer experience in Swift Student Challenge: Is it recommended?
Hi everyone, I am currently developing an app for my Swift Student Challenge submission. One of the key features of my app is visualizing user progress over time using SwiftData and Swift Charts. I have a concern regarding the first-time experience for the reviewer. Since the app relies on accumulated data to display meaningful trends, the dashboard/charts will appear empty on the very first launch, which might not fully showcase the visualization logic I’ve implemented. To ensure the reviewer can immediately grasp the app's potential within their limited review window, I am considering generating pre-populated sample data (mock data) only on the initial launch. Does Apple generally recommend including sample data in a challenge submission to better demonstrate UI/UX and data visualization capabilities? Or is it strictly preferred to present a "fresh" empty state, as a real first-time user would see it? I want to make sure I am following the best practices for the challenge while highlighting my technical implementation of the SwiftData and Charts frameworks. Thank you in advance for your advice!
1
0
442
Jan ’26
IOS 26 Developer Beta 3
This is my first problem and my first question hopefully somebody can help or give me some suggestions. I was in the developr beta of IOS 26 build(235260n) for a while I haven't updated it since the new beat has came out, beta 3. I have been trying to update requested, after about 20 seconds it goes away but does not start the download the update. The problem also begins to download something into the system beta goes from 22.85 GB to 33.78 GB. It just holds the update but doesn't;t update the phone. I have tried power cycling the device and everytime I do that it just resets the system data and allows up to try the update again. Unsure what to do and don't know if I would need to wait for the public beta for IOS26 to change anything on the device. Please let me know if you guys have any more suggestions what should be the next step. I also was unsure if I should backup the device and reinstall it to make sure that its not something with the conncetion.
0
1
141
Jul ’25
What devices will the Swift Student Challenge be judged on?
My project requires the on-device apple intelligence models (FoundationModels) which are only available for iPad on iPad Pro M1 and later, iPad Air M1 and later, iPad mini A17 Pro. If they don't judge on one of these devices, my project might not work properly as FoundationModels is a pretty big part of my project. For this reason I really need to know what devices the Swift Student Challenge will be judged on.
1
0
363
Jan ’26
macOS Tahoe Recent Items constrained to 10 items
I can no longer specify more than 10 items to be shown in the Recent Items menu. The control to set "Recent documents, applications and servers" seems to have vanished from System Settings.
Replies
1
Boosts
0
Views
627
Activity
Oct ’25
Active Paid Subscriptions dropped to 0 suddenly on App Store Connect
Hello, I noticed that on September 18, 2025, my Active Paid Subscriptions metric in App Store Connect suddenly dropped to 0 (-100%). However, my subscribers are still active and visible in RevenueCat and Superwall, which both confirm that users have not canceled their subscriptions. This makes me believe it is an App Store Connect reporting issue rather than an actual churn. Could you please confirm if this is a known data delay/bug, and let me know when the metric will be corrected? Thank you for your help
Replies
7
Boosts
1
Views
742
Activity
Sep ’25
Is the deadline based on local timezone?
Hi all, The SSDC states: Challenge submissions are due by Saturday, February 28, 2026, at 11:59 p.m. PST I am curious does this apply to local timezone? I am GMT+0, so would this mean the deadline for GMT+0 is on the 1st of March at 7:59AM? Kind regards, Adam
Replies
1
Boosts
1
Views
192
Activity
Mar ’26
Terrible treatment by Apple Dev support team
I paid for my developer account on the 13th of June 2024 (1 week ago). My ID was approved. However, I still don't have access to the account. When I go to check the status of it, it is asking me to pay again. I then tried to email the team, however only received useless, timewasting responses, such as "Please go to developer.apple.com/enroll to enroll for an apple dev account", which I already told them prompts me to pay again and verify my ID again. I then tried to call them, and they said they had to re-verify my ID and would call me back in 10 mins, but I never received a call back. I also couldn't call them again because it wouldn't let me request another call from them. I then emailed them, but still haven't received a response. The next day I tried to request another call from them, during their opening hours at Thursday 4pm AEST, (they are open Mon-Fri 9am-5pm AEST see https://developer.apple.com/support/worldwide-telephone-hours/) however it still says that "Phone support is currently unavailable". I tried to email them but now I am getting no responses at all. I tried to contact the apple support through the iMessage chat, however I was only put on call with a lady who was helpful, but couldn't even do anything as she was only generic support. She couldn't even schedule me a call or transfer me to the developer team, even though it was within their working and calling/support hours. I have tried to refund my developer account, but apparently that purchase is "illegible for a refund". This is the treatment I get from apple for paying $100 USD. An entire week of being left on blank. I don't know what to do. I paid 100 bucks for an account which I can't even use, and the support hasn't helped me for an entire week. My emails being left on blank, and I can't even call them. If anyone from apple or anyone that could help me sees this, please contact me ASAP at makrypodisc@ hotmail.com or reply to this thread. Thank you.
Replies
3
Boosts
1
Views
997
Activity
May ’25
Cyber Stalking from Criminal Organization
This is unique situation, save your rhetoric calling me crazy unless you’re willing to look at the evidence I’ve collected over the last 2 years. My entire family is being stalked and harassed by a DOD Contractor named Galapagos Federal Systems. They are literally using our identities to and accounts they’ve created to run Amazon Marketplace Business Accounts as sellers. They have amended my tax returns and they have hijacked my domain, which is MauiEasyRiders.Com. It’s pretty easy to see that they’ve hikacked my domain as they are using more than 20 ports around the clock, and I had to walk away from my business of 15 years because of a DDoS attack that is literally impossible to escape. These people are the lowest of the low. They have 250 million dollars in DODcontracts and they are registered as a small section 8a Native Hawaiian owned business, regardless of the fact that the owner is not Hawaiian and not from Hawaii, and the business was formed in Delaware. Their headquarters is literally a house in a neighborhood with nothing but a big ass can in the driveway, no traffic, no offices, just spook government hacks. I’ve mailed a complaint to the DOD hotline, been to the FBI in person, filled out all the forms online for every possible agency, filed police reports, nobody will even glance at the data I’ve accumulated and meticulously detailed, both in pdf format and on paper. They’re using my mothers identity and the identities of my two adult sons. It’s ridiculous. I literally have 90 Ip addresses in my DNS Leak Test and my home WiFi is hosting 190 IP Addresses. They have a Cisco business account in my name with over two hundred ASA and Fire IO devices that are years out of date. I have their exploit data, names, email addresses, absolutely everything I could possibly need that anyone investigating fraud would ask for, yet these parasites continue to carry out their crimes as if the law doesn’t apply to them. The only thing I have not tried is going to my Representatives from Washington in person. Anyone have any ideas? I’m happy to share data if anyone is interested in seeing it, even if you’re not interested in helping I’m happy to share all the info I can on their fraud. Thanks in advance!
Replies
1
Boosts
0
Views
445
Activity
Jan ’26
Singpass crashing
I recently updated iOS 26 beta and now my SingPass keeps crashing when I tried to open it. can I revert back to iOS 18?
Replies
2
Boosts
1
Views
79
Activity
Jun ’25
Run destination for my Xcode submission
My swift student challenge submission is an iPad app built in Xcode and I'm planning on selecting the Xcode 26 option for testing in the dropdown provided in the application. Just have to confirm that the run destination for the playground in Xcode will be an iPad simulator right? Recently I have seen many participants post their submission screenshot for iPhone renders so just wanted to confirm the run destination. Thank you👾
Replies
4
Boosts
1
Views
458
Activity
Feb ’26
iOS 26.4 Beta 1 Apple Music/Apple One subscription issue
iOS 26.4 developer beta 1 Music subscription on Apple 1 not being recognised (Australia). Music wants a subscription to be purchased as a stand alone. Anyone else got this issue? How to fix? Affects IPhone 17 Max pro and IPad Pro 2nd gen.
Replies
0
Boosts
1
Views
39
Activity
Feb ’26
Unable to update to the beta version of iPadOS26.
I tried to update to the currently released beta version of iPad OS26, but I can't seem to update due to lack of storage space on my iPad. Is there any other way to update besides freeing up space? Model: iPad 8 Storage: 18GB/32GB I would appreciate it if anyone has any information on how to free up storage space in order to update to iPad OS26.
Replies
1
Boosts
1
Views
70
Activity
Jul ’25
Is it safe to manually edit Package.swift (iOS Version & Orientation) for SSC 2026?
Hi everyone, I am working on my submission for the Swift Student Challenge 2026 using a Swift App Playground (.swiftpm). The default project was set to iOS 16, but I manually edited the Package.swift file to change the minimum version to iOS 18.0 so I can use the latest APIs. I also modified the supportedInterfaceOrientations to lock the app to Portrait mode only. I know the file contains a warning saying "Do not edit it by hand," so I am worried about two things: Disqualification: Will manually changing the iOS version from the default 16.0 to 18.0 cause any issues with the submission validator or the judging environment? Orientation: Is it acceptable to strictly force .portrait mode for the challenge, or are we required to support landscape/responsive layouts for the judges' iPads? I want to make sure these manual changes won't technically invalidate my playground. Thanks for your help!
Replies
1
Boosts
0
Views
247
Activity
Jan ’26
App Idea Requires Sign-In
Hello Apple Developer community! While reading the SSC Full Terms and Conditions, I noticed that "Your app playground requires sign in" is a term for disqualification. If our app idea requires sign in for personalization and security, can we submit a prototype without the sign in feature and add it later before publishing the app? Or should we steer clear of app ideas that require sign in altogether?
Replies
1
Boosts
1
Views
335
Activity
Jan ’26
iOS 26 beta (23A5287g)
Unable to search contacts , app crashes Call screen goes compl transparent
Replies
3
Boosts
1
Views
140
Activity
Jul ’25
Is Changing IOS version in package.swift file manually accepted?
I was working on my challenge submission but when I created a iOS swift playground through Xcode, the playground generated get's defaulted to iOS 18, and I can't use latest features like the new glass design seemlessely without using #if available macro's everywhere so I manually changed iOS 18.0 to iOS 26.0 in the package.swift file. So far there have been no problems but as the package.swift file recommends not to change it manually so am I in any problem can someone give me advice of whether it's a legit option ??
Replies
4
Boosts
0
Views
342
Activity
Feb ’26
Usage of External Packages for the challenge
Can I use external Swift Package Dependencies for the challenge, or will my app just not run as the testing environment is offline? I have a couple dependencies which are crucial to the running of my submission
Replies
7
Boosts
0
Views
429
Activity
Feb ’26
I am being completely ignored by apple developer support what can I do?
I am not receiving any replies back for a request for entitlements I made a month ago, cant get a status or a response on any post, email, support ticket I create, what can I do?
Replies
0
Boosts
1
Views
180
Activity
Jan ’26
Apple Support Not Responding
Hello. I just got my developer account and my legal entity on my account has a mistake. My last name is spelled wrong. I have sent 3 emails to support about this and for the past week i have zero response to this issue. Can someone advise me on this? The ability to reach anybody from support is ridiculous for something that we can access only after payment especially. I even called apple business program with this and person on the phone said they will try to take to the supervisor but its not their department which i of course know but it was worth a shot to call. What more can i do? I didnt make a mistake when creating my account it was the system that didn’t recognize the letter. Such a stupid and frustrating issue and no response from apple, nada. how long am i suppose to wait?
Replies
1
Boosts
1
Views
75
Activity
Feb ’26
Providing pre-filled sample data for reviewer experience in Swift Student Challenge: Is it recommended?
Hi everyone, I am currently developing an app for my Swift Student Challenge submission. One of the key features of my app is visualizing user progress over time using SwiftData and Swift Charts. I have a concern regarding the first-time experience for the reviewer. Since the app relies on accumulated data to display meaningful trends, the dashboard/charts will appear empty on the very first launch, which might not fully showcase the visualization logic I’ve implemented. To ensure the reviewer can immediately grasp the app's potential within their limited review window, I am considering generating pre-populated sample data (mock data) only on the initial launch. Does Apple generally recommend including sample data in a challenge submission to better demonstrate UI/UX and data visualization capabilities? Or is it strictly preferred to present a "fresh" empty state, as a real first-time user would see it? I want to make sure I am following the best practices for the challenge while highlighting my technical implementation of the SwiftData and Charts frameworks. Thank you in advance for your advice!
Replies
1
Boosts
0
Views
442
Activity
Jan ’26
IOS 26 Developer Beta 3
This is my first problem and my first question hopefully somebody can help or give me some suggestions. I was in the developr beta of IOS 26 build(235260n) for a while I haven't updated it since the new beat has came out, beta 3. I have been trying to update requested, after about 20 seconds it goes away but does not start the download the update. The problem also begins to download something into the system beta goes from 22.85 GB to 33.78 GB. It just holds the update but doesn't;t update the phone. I have tried power cycling the device and everytime I do that it just resets the system data and allows up to try the update again. Unsure what to do and don't know if I would need to wait for the public beta for IOS26 to change anything on the device. Please let me know if you guys have any more suggestions what should be the next step. I also was unsure if I should backup the device and reinstall it to make sure that its not something with the conncetion.
Replies
0
Boosts
1
Views
141
Activity
Jul ’25
Apple Car play
Hello, Can someone let me know why my car play screen keeps changing and how do I stop the change?
Replies
2
Boosts
0
Views
140
Activity
Jan ’26
What devices will the Swift Student Challenge be judged on?
My project requires the on-device apple intelligence models (FoundationModels) which are only available for iPad on iPad Pro M1 and later, iPad Air M1 and later, iPad mini A17 Pro. If they don't judge on one of these devices, my project might not work properly as FoundationModels is a pretty big part of my project. For this reason I really need to know what devices the Swift Student Challenge will be judged on.
Replies
1
Boosts
0
Views
363
Activity
Jan ’26