Hi, To ensure the issue is not caused by an error within your app or web service request, please review the following documentation: Wallet Passes Wallet Developer Guide If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Wallet profile on your iOS or watchOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device. Create a Feedback Assistant report with the following information: The serial number of the device. Open Settings > General > About > Serial Number (tap and hold to copy). The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. Open Settings > General > About > SEID (tap and hold to copy). The sysdiagnose gathered after reproducing the issue. The .pkpass file(s), pass signing certificate(s) and pass type identiifier(s) (optional). The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or pass type identifier in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Wallet pass implementation. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

We are implementing a feature that uses PKPassLibrary.requestAutomaticPassPresentationSuppression to prevent the Wallet from appearing when unlocking a lock. We have already completed the approval process for the entitlement to enable Pass Presentation Suppression. In most cases, our code snippet works as expected, and the result is .success. However, we are also encountering other results, such as .denied, .alreadyPresenting, and .cancelled or .notSupported, which cause the Wallet to appear for users. Here's the code snippet we're using: PKPassLibrary.requestAutomaticPassPresentationSuppression { result in logger.log( .info, "PKPassLibrary suppression result: \(result.description)", LogContext.homeFeature ) } I would appreciate clarification on the following points: What's the meaning of each result type (.denied, .alreadyPresenting, .cancelled, .notSupported) beyond what is mentioned in the documentation? The documentation here does not provide additional details. What is the recommended handling for these specific result states? Should we be taking different actions or retries based on each case? Thank you very much for your help. Best, Ramiro.

I am fallowing the steps mention here https://developer.apple.com/wallet/get-started-with-verify-with-wallet/ and https://developer.apple.com/documentation/passkit/requesting-identity-data-from-a-wallet-pass to run a POC in simulator but I am getting a crash DigitalPresentmentSession requestDocument fatal error from xpc: This app has crashed because it called an API it is not entitled to use. :0: Fatal error: This app has crashed because it called an API it is not entitled to use.

Hello, We watched the WWDC25 presentation about Apple Wallet on the upgrade boarding pass features with Live Activities. We’re interested in integrating this into our app for iOS 26 beta testing. Could you please provide: Sample code or example projects API documentation Implementation guidelines Details on sharing functionality Thanks in advance!

Hi all, I'm working on a use case where a customer checks in at a point of service (e.g., a cafeteria or restaurant) using their Apple Wallet pass (e.g., a digital employee badge). In this scenario, we would like to use an iPhone (with a custom iOS app) as the NFC terminal to read the pass directly from the customer's iPhone over NFC. I’m aware that "Tap to Pay on iPhone" allows NFC-based payment acceptance, but it’s unclear if similar functionality is available or permitted for reading access-type passes from another iPhone via NFC. Key questions: Is it technically possible for an iPhone to act as an NFC reader for a Wallet pass on another iPhone? If not, is this restricted due to Secure Element isolation or protocol limitations? Is there any Apple-supported path for building such a solution — or is certified external hardware (e.g., HID, Wavelynx) the only option? I’ve reviewed the Core NFC and PassKit documentation but couldn't find a definitive answer. Thanks in advance for your clarification!

Hi! I have set up an APNS API that sends push notifications to update my Apple Wallet pass. I am using the APN library and a .p8 key for APNS push notifications. I keep getting 200 responses and "sent successfully" logs, but Apple Wallet is not receiving the notification. Which configuration or payload should I check to make it work? Thanks

When downloading a .zip file with a pass package, when trying to open a file it only appears as a file but is not added to the wallt.

We are getting vulnerabilities for passkit generator, used for apple wallet creation. Could you please suggest how to resolve this issue In our system we updated MIME with latest version but passkit is referring older version 1.4.1 npm audit report mime <1.4.1 Severity: high mime Regular Expression Denial of Service when MIME lookup performed on untrusted user input - https://github.com/advisories/GHSA-wrvr-8mpx-r7pp No fix available node_modules/mime passkit * Depends on vulnerable versions of mime node_modules/passkit 2 high severity vulnerabilities Some issues need review, and may require choosing a different dependency.

I am currently working on creating a digital wallet for Apple. While I am able to successfully generate the .pkpass file and verify its contents by changing the extension to .zip, I encounter an issue when attempting to open the .pkpass file on an iPhone—it displays the error "File format is not supported." I validated the .pkpass file using https://pkpassvalidator.azurewebsites.net/, and the validation results indicate that everything is correct. Additionally, I manually verified the contents by extracting the zip file, and all the information appears to be in order. I am unable to identify the root cause of this issue. Could you please provide guidance on what might be going wrong?

We are currently developing a wallet solution that uses the iOS EEA HCE API. During the development of our solution we have been unable to identify how we can opt out of using the native HCE payment modal screen or biometric authentication UI so that we can customise the experience to align with our overall customer experience. The only available customisation is a label below the title of the screen which does not meet our needs. Please can you advise how we can opt out of using the native HCE payment modal screen. If it is not possible to opt out of using the native HCE payment modal screen, please can you provide the rationale for this given the Digital Marketing Act interoperability guidelines and EU Commitments in case AT.40452.

I've been using Apple's push service for pass notifications for years (since 2012) and everything has been working fine until recently. With no code changes, the push service has stopped working. Passes can still be installed on the device and pull to refresh does get the updates and highlights changes properly, so the pass signing is working properly, it's just the push notices don't seem to be getting to the device. I am getting log messages back from the APNS, and fwrite is returning the number of bytes written so I don't think there are any authentication issues. I'm using PHP on my own web server in case that's relevant. I also disabled rate limiting in the developer settings on my device to make sure that isn't the issue. I've also verified there are no outstanding messages in the feedback service (which also works fine without any errors). In fact, there are no errors and acting like everything is working which is why it is frustrating to troubleshoot since the problem seems to be between Apple and the device. I don't know if this may be related, but I know I saw this post from apple about a certificate change: https://developer.apple.com/news/?id=09za8wzy I have checked that the server has the new certificate per the instructions in this post: https://developer.apple.com/forums/thread/772665 Still no push updates work, however the Lock Screen location messages do appear and pass update notifications do appear on the Lock Screen correctly but only after pulling to refresh on the back of the pass. Does anyone have any ideas on how to fix or even start troubleshooting why the pushes aren't being delivered to the phone?

Hello, We’re developing a loyalty program using Apple Wallet passes, and everything works except the silent push update flow. Context PassTypeIdentifier: pass.order.com.lealtad.xxxx Device is physical (not simulator) Pass is installed and visible in Wallet Correct pushToken is stored in our backend Push response from APNs: StatusCode: 200 OK apns-id: DBFF9693-D053-AA20-D737-3B24414105F3 WebServiceURL is reachable: https://xxxxx.net GET /passes/{passTypeIdentifier}/{serialNumber} endpoint is implemented and logs all calls No call is received from Apple to GET /passes/... after the push .pkpass is signed and installs correctly push payload json Copiar Editar { "aps": { "content-available": 1 }, "serialNumbers": ["9a4c9376d4"], "updated": true } pass.json json Copiar Editar { "formatVersion": 1, "passTypeIdentifier": "pass.order.com.lealtad.xxxxx", "teamIdentifier": "xxxxxxxx", "serialNumber": "9a4c9376d4xxxxxx", "webServiceURL": "https://xxxxxx.net", "authenticationToken": "xxxxxxxxxxxxxxxxx", ... } We have verified: Pass is installed and contains the correct authentication token. Pass registration via POST /devices/... happens and is logged. Push notifications are sent successfully and received (APNs 200 OK). Our endpoint GET /passes/... responds properly with Authorization: Bearer {{token}}. Certificate used to send the push is the same type as the one used to sign the .pkpass. What could cause Apple Wallet to ignore the push? We would appreciate guidance on what might be preventing Wallet from calling the webServiceURL after a valid push. Is there a way to trace why Apple is not triggering the request? Thanks in advance for your help. Best regards, José Ruiz

For our project we publish and endpoint to update a PKPass from wallet. It works fine. We are facing a problem with expired passes, due to the Automatic Updates configuration in each device our server received a lot request included those from expired passes. I cannot find any configuration inside the pass to avoid this request to my server.

Good day) Colleagues, please tell me how can I change the notification on the locked screen "pass changed" in PKPASS when changing several fields? Thank you very much for your answer

We have developed an app that communicates with an external reader using BLE, and the reader also supports NFC. We are implementing a feature that uses PKPassLibrary.requestAutomaticPassPresentationSuppression to prevent the Wallet from appearing when unlocking a lock. We have already completed the approval process for the entitlement required to enable Pass Presentation Suppression, referencing Apple’s documentation: https://developer.apple.com/documentation/passkit/pkpasslibrary/requestautomaticpasspresentationsuppression(responsehandler:) In most cases, this works as expected and the Wallet popup does not appear. However, in some cases — particularly when the app is running in the foreground — the Wallet still appears for users. We have verified that the app bundle includes the required entitlement, and the Info.plist correctly specifies the Pass Presentation Suppression key set to true. Could you please help us understand under what conditions this behavior might still occur, or if any additional configuration is required?

I´m tring to integrate InApp push provisioning but when I send the information from the issuer to SDK to add my debit card to wallet I saw this error: PKPassKitErrorDomain Code 2 error Looking in the forum I found how to see part of the logs to get more detail on the error and I found: POST https://pr-pod9-smp-device.apple.com:443/broker/v4/devices/04131B65D01590022288082867404947F3CCA674C3D41F3C/cards/683986c983984251b9aecfc8ff51d88a/enable 'Error Domain=PKPaymentWebServiceErrorDomain Code=0 "Error inesperado." UserInfo={PKErrorHTTPResponseStatusCodeKey=500, NSLocalizedDescription=Error inesperado.

Dears, Please review: FB21940123 (Wallet Extension unable to add card) Thanks,

This post contains sensitive language. Please revise it in order to continue.Hello, We are working on digital key style application using custom communication with HCE (Host Card Emulation). We have a working solution but there is one issue - if our application is not selected as default NFC application our users may see Wallet popup when there's no active presentment intent in our application. I didn't find in documentation any information how to stop Wallet from activating. I found there's requestAutomaticPassPresentationSuppression method in PassKit, it requires special permission, however I am not sure if it can be used in this situation, as there's no information how it will impact HCE communication in our application. I'll be greatful for any advice. Regards, Valdemar

Despite signing out of my sandbox Apple ID and disabling Developer Mode, my Wallet still appears to be in sandbox mode, and I’m unable to add any real payment cards. I have already tried the following steps: Signed out of all sandbox and developer accounts Turned off Developer Mode Restarted the device Reset all settings Updated to the latest iOS version Removed any configuration profiles Unfortunately, none of these actions helped. The Wallet interface still displays “sandbox” and rejects real cards.

We are observing multiple different deviceId values linked to the same user within short timeframes. In some instances, a new deviceId appears every few minutes or hours. We utilize this identifier for managing Apple Wallet pass updates. We would appreciate understanding which scenarios might cause the deviceId to change. Could it be influenced by: Device restoration or factory reset procedures App reinstallation or data clearing iOS version updates iCloud account changes or Apple ID authentication status changes Privacy feature activation (such as App Tracking Transparency or Private Relay) Testing environment usage (simulators or automated testing frameworks) We aim to determine whether this behavior is expected or if it suggests atypical usage patterns. Thank you for your assistance!

Hello, We are trying to provision in apple wallet, I am getting an error "Card can not be added". Please check below and let me know if I am missing anything. SEID: 04401D7BCE578001930001236930311377D86C15D956BBA1 TimeStamp: 2025-08-18 11:53:04.570431-0500. CST Last 4 FPAN: 2345 Thanks