StoreKit

RSS for tag

Support in-app purchases and interactions with the App Store using StoreKit.

StoreKit Documentation

Posts under StoreKit subtopic

Post

Replies

Boosts

Views

Activity

Migrating to StoreKit 2
Hi Friends, I have an iOS app, which uses around 500 in app purchases for various modules. I am using StoreKit for in app purchase, now trying to migrate this to StoreKit 2. I am using Product.products(for:) method to fetch all the products by sending identifiers of all the 500 In app purchases. In response, I am getting details of only 160 products, the method is not returning remaining in app purchases. What could be the reason for this behaviour, how to get rid of the issue? May be is this the issue will happen only on TestFlight? If someone from Apple assures about it, we have plan to submit the app. Please advise, Thank you.
0
0
107
May ’25
Compile Error
When I added the ExcelIO library to my app and compiled it, the following error occurred: Framework 'SwiftSpreadsheet' not found Linker command failed with exit code 1 (use -v to see invocation) I added the following to my Podfile and installed it, but the error persists. (No errors occurred during pod install.) platform :ios, '9.0' Pods for medical_expense target 'medical_expense' do Comment the next line if you don't want to use dynamic frameworks use_frameworks! pod 'SwiftyTesseract', '~ 2.0' pod 'SwiftSpreadsheet' end Pods for Petty_staff target 'Petty_staffTests' do inherit! :search_paths pod 'ReachabilitySwift' Pods for testing end target 'Petty_staffUITests' do inherit! :search_paths Pods for testing end Note that "SwiftSpreadsheet" exists in /Users/ymdakr/MyAppli/Medical_Expense/Pods/Target Support Files/Pods-medical_expense/Pods-medical_expense.debug.xcconfig and /Users/ymdakr/MyAppli/Medical_Expense/Pods/Target Support Files/Pods-medical_expense/Pods-medical_expense.release.xcconfig Only in [Files/Pods-medical_expense/Pods-medical_expense.debug.xcconfig] What should I do?
1
0
69
Aug ’25
integrating In-App Purchases on PWA.
I am trying to launch a PWA as an application on App Store, and got rejected cause of In-App Purchases. Application is about content generation and selling subscriptions for premium content. So thats why needed to implement In-App Purchases. I have created wrapper via PWABuilder. And it is looking great so far, now my question is about How can I implement In-App Purchases in the bundle which is already created. Any suggestions will be appreciated. More clarification:- I have that product running on Web right now, we have integrated Stripe for payment handling for subscriptions. If there is nothing we can do for In-App Purchases then we have to make purchases on website and then user will be able to experience the changes. We tried that, but then we got rejected for showing locked premium content on user's feed. Also can't show any CTA or Subscribe text or button.
0
0
148
Jul ’25
IAP Phantom Error
Trying to test IAP in sandbox. I created the test group and tester accounts. Accepted the invite downloaded the app. Signed into to sandbox in settings with the tester account. In app the purchases are failing and throwing my catch error message product couldn't be found. I decided to test it from settings/ sandbox/ manage/ initiate purchase/ but I've been getting "can't complete transaction. Something went wrong, ant this transaction couldn't be completed. Try again later" since last week. I reached out to dev support over the phone then email and they couldn't or wouldn't provide assistance. I asked my senior at work she took a look at it and confirmed I created the IAP correctly and that my sandbox account could make test purchases in apps she make but couldn't get mine to work. The storekit test work fine in xcode I just don't know what to do now.
0
0
101
Nov ’25
"In-App Purchases are not allowed" Error Persists After All Troubleshooting Steps
Hello, I am consistently receiving the error message "In-app purchases are not allowed on this device" whenever I try to make an in-app purchase on my iOS device. Despite following all the recommended solutions I could find online, the issue remains unresolved. Here is a list of the steps I have already taken: Checked Screen Time Settings: I navigated to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases. I have confirmed that "In-App Purchases" is set to "Allow." I have also tried toggling this setting off and on again. Signed Out & In of Apple ID: I signed out of my Apple ID via Settings > [Your Name] > Media & Purchases, restarted the device, and then signed back in. Restarted the Device: I have force-restarted my device multiple times. Updated iOS: I have ensured my device is running the latest version of iOS (checked via Settings > General > Software Update). Verified Payment Method: I have confirmed that my payment method on file is valid and up-to-date. Created a New Sandbox Account: I also created a new Sandbox Tester account in App Store Connect and tested with it, but the result was the same. Device Information: Device Model: iPhone 15, iPhone 13 iOS Version: iOS 17.5, iOS 18 Even after performing all of these steps, the problem persists. Has anyone else encountered such a stubborn issue, or does anyone have a different solution I could try? Thank you in advance for your help.
0
0
230
Jul ’25
subscriptionGroupLookups API returns 404 - No LookUp Key assigned to my subscription group
Hello, I'm encountering an issue when trying to use the subscriptionGroupLookups endpoint in the App Store Connect API. Despite having the correct setup, I continue to receive a 404 NOT FOUND error when making requests to: GET https://api.appstoreconnect.apple.com/v1/subscriptionGroupLookups Here is the current state of my environment: I am the Account Holder of the App Store Connect account The App Store Connect API key has been successfully created I have the correct Key ID, Issuer ID, and .p8 private key I can authenticate and access the apps and subscriptionGroups endpoints However, the subscriptionGroupLookups endpoint always returns: { "errors": [ { "status": "404", "code": "NOT_FOUND", "title": "The specified resource does not exist" } ] } I suspect that LookUp Keys (UUIDs) have not been assigned to our subscription groups, even though they were created and are active in App Store Connect. There is no “Request Access” button visible under the Integrations tab (as mentioned in Apple support instructions), and my keys appear under “App Store Connect API” > “Keys” as active. Questions: How can I ensure that LookUp Keys are assigned to my subscription groups? Is there a way to trigger this manually or via support? Has anyone successfully resolved this? Any advice or experience would be greatly appreciated. Thank you!
0
0
98
May ’25
react native iap not providing the subscription information
I am handling the buy subscription with this function const handleBuySubscription = async (productId) => { try { await requestSubscription({ sku: productId, }); setLoading(false); } catch (error) { setLoading(false); if (error instanceof PurchaseError) { errorLog({ message: [${error.code}]: ${error.message}, error }); } else { errorLog({ message: "handleBuySubscription", error }); } } }; but the requestSubscription({ sku: productId, }) does not return anything, and it is stuck at await
0
0
83
Aug ’25
Advanced Commerce API – 5000000 "Unknown error" when calling Migrate API
We've been approved for the Advanced Commerce API. After receiving the approval, we completed the initial setup requirements (submitted a generic product ID and shared our subscriptions page deep link). When testing the Migrate Subscription to Advanced Commerce endpoint in the sandbox, we receive a 5000000 error. What could be the reason/s for it? There is no information, and the API call we make includes all required parameters. Could it be related to the fact that our new generic product ID status is "Missing Metadata"? Is there a way to understand what the issue is on Apple's side?
0
0
126
Oct ’25
Sandbox refund testing "Cannot connect" error
I'm running into a refund issue when testing in-app purchases in sandbox mode. I'm able to successfully purchase items but roughly 1 out of 3 times, when the refund window pops up, it says it cannot connect even though our webhook servers can verify the transaction id sent from apple. My internet connection is good and I've varied the wait period from purchase to refund from 15mins to 2 hours. Any help would be greatly appreciated.
1
0
158
Sep ’25
Proper way to set up Sandbox iOS for Purchase Testing
I cannot explain how frustrating this is. Not that I want to compare to Android, but in 3 years of QA Testing my app, Android works like a dream, while iOS fights with me EVERY SINGLE STEP OF THE WAY. Hopefully someone here can tell me what I am missing/doing wrong/which god I must appease to get this to work. I have 3 REAL iPhones of varying iOS versions and ages. But they are all proper actual iPhones. We use google accounts at this company, so my primary email is a gmail one. I have created MANY sandbox accounts inside App Store Connect. Currently I have 2, and 2 of my devices (both 14's one of which is a Pro) have my Primary account as the main account for the device. But they both also have a Sandbox account which is simply my main email with a +sandbox in it to make it a new unique email. Here is the problem, nothing works as expected ever. I can install my Staging and Production apps from TestFlight, then I can make a subscription purchase as a customer would and I SHOULD see that subscription in my Sandbox right? That's the point of a Sandbox and TestFlight is it not? But in ALL cases whenever I try to view my 'Sandbox Subscriptions' it tells me I don't have any. Now, sometimes, very occasionally, I get a specific error message inside my app when attempting to make a purchase, this one states something like 'You already have a subscription, please restore it instead...' which makes no sense. Since it clearly states that I have none. But this message has a 'Manage' button to manage my subscriptions, tapping it lads me to a windows which amazing DOES have a subscription in it. But attempting to 'Cancel' it does nothing, just refreshes the screen to be the same. Now I think that this subscription is actually attached to the primary account on the device and NOT the sandbox account. So when this happens I cannot subscribe, I cannot restore, and I cannot manually alter the subscription within iOS. So I am stuck at this point. What am I doing wrong, am I setting this all up in the wrong order? Do I need to install some kind of profile or security cert, do I need to give a pint of blood to Imhotep? What am I missing. I even once sat on the phone for 90 minutes with an Apple Support Rep who took me through it step by step, same result. Also I just noticed that inside 'App Store Connect' when you look at the list of 'Sandbox' accounts there is a column for 'Last Purchase' which is entirely blank, apparently after a year of use I have NEVER purchased on the Sandbox, which is another reason I think my subs are going to the main email, not the sandbox one. I tried using the sandbox email as the main account for the whole device, I can't recall the result but it was worse and didn't work at all. So that's not it. https://developer.apple.com/help/app-store-connect/test-in-app-purchases/create-a-sandbox-apple-account/ The instructions on this page are not detailed enough and were not helpful to me. All I really want to know is how to fully setup a real actual iPhone for TestFlight and Sandbox testing of a app. WHat order do I create accounts, validate emails, attach to devices, login with etc etc etc. Step by step, nothing no matter how mundane missed out. A true idiots guide to making this work for me. Testing this on Android always takes 5 mins. iPhone, I'm lucky if I am done in half a day. Please help and thanks for reading!
1
0
105
Jul ’25
Expo Store review
Hi does anyone have trouble using expo store review package for ios apps. for some reason on our app., the review may show for certain people, but when they submit a review, it doesn't update our review count
0
0
90
Oct ’25
Subscribe button does nothing in App Review, but In
Hello, My app "MyCourses" (bundle id: com.ahmedbaqer.mycourses) was rejected under Guideline 2.1 because "No action followed when we tapped the button to subscribe to a course" on iPadOS 26.1. When I run the same code (version 1.0.0 (11)) from Xcode on a real device using a StoreKit configuration file (In App Purchase.storekit), the purchase flow works correctly: When I tap the "Subscribe via Apple" button, the App Store purchase sheet appears. The purchase completes successfully and unlocks the course. I use the in_app_purchase Flutter plugin and queryProductDetails to load products. However, when I install the build via TestFlight (and in App Review), tapping the same "Subscribe via Apple" button does nothing – which matches the behavior described by App Review. From my logs it looks like queryProductDetails is returning an empty productDetails list in that environment. For In‑App Purchases: I created 7 non‑consumable products in App Store Connect. Their Product IDs exactly match the IDs in my In App Purchase.storekit file (used only for local Xcode testing). All IAPs are now in "Waiting for Review" status and are linked to the iOS app version 1.0.0 (11) in the “In‑App Purchases and Subscriptions” section. At the time of the original review, some IAPs were in "Developer Action Needed / Rejected" state, so I suspect queryProductDetails may have returned no products and the reviewer saw no action after tapping the button. My questions: When IAP products are in "Waiting for Review" and linked to the app version, should queryProductDetails return them during App Review / TestFlight, or do they need to be fully approved first? Is there any additional configuration required so that the subscribe button reliably shows the App Store purchase sheet for reviewers (for example, any specific StoreKit / sandbox settings)? Are there recommended best practices to show a clearer error state when queryProductDetails returns no products, so that App Review understands this is a configuration / IAP-status issue rather than a UI bug? Any guidance from Apple engineers or other developers who faced a similar situation would be greatly appreciated. Thanks in advance.
0
0
233
Nov ’25
Product.SubscriptionInfo subscriptionPeriod does not provide the same result between the Sandbox/App Store environment and the StoreKit Testing in Xcode for a "1 week" subscription. "1 week" vs "7 days"
Hello, I noticed the Product.SubscriptionInfo subscriptionPeriod (of type Product.SubscriptionPeriod) is different for the same product between StoreKit Testing in Xcode and the sandbox/App Store (production) environment. For a “1 week” auto-renewable subscription, we get the following: StoreKit Testing in Xcode: 1 week gives a subscriptionPeriod with value of 1 and a unit of Product.SubscriptionPeriod.Unit.week Sandbox/App Store: 1 week gives a subscriptionPeriod with value of 7 and a unit of Product.SubscriptionPeriod.Unit.day This created issues in my app because I used the localizedDescription of a Product.SubscriptionPeriod to display a text similar to “$4.99 per week”. This is what I obtain with the StoreKit Testing in Xcode, but in the Sandbox/App Store environment, it displays “$4.99 per day” (because the subscriptionPeriod is “7 Days” and the unit is then .day). Obviously, this is not what I wanted to display. Other periods like “1 month”, “2 months”, “3 months”, “6 months, and “1 year”, the period provided by both StoreKit Testing and Sandbox/App Store correspond to the period unit specified in App Store Connect. In addition, I want to report that for a weekly subscription/offer or a 2 weeks offer, Product.SubscriptionInfo.subscriptionPeriod or Product.SubscriptionOffer.period == .weekly or .everyTwoWeeks is always false. We observe the following: With Sandbox or App Store live production: 1 week, Product.SubscriptionInfo.subscriptionPeriod == .weekly is false (because it’s “7 days”) 1 week, Product.SubscriptionOffer.period == .weekly is false (because it’s “7 days”) 2 weeks (offer), Product.SubscriptionInfo.subscriptionPeriod == .everyTwoWeeks is false (because it’s “14 days”) 2 weeks (offer), Product.SubscriptionOffer.period == .everyTwoWeeks is false (because it’s “14 days”) But with an Xcode StoreKit configuration file: 1 week, Product.SubscriptionInfo.subscriptionPeriod == .weekly is true (because it’s “1 week”) 1 week, Product.SubscriptionOffer.period == .weekly is true (because it’s “1 week”) 2 weeks, Product.SubscriptionInfo.subscriptionPeriod == . everyTwoWeeks is true (because it’s “2 weeks”) 2 weeks, Product.SubscriptionOffer.period == . everyTwoWeeks is true (because it’s “2 weeks”) So in sandbox and production, .weekly and .everyTwoWeeks is never possible. If someone from Apple could check the feedback FB19605865 🙂 Thank you Regards, Axel, @alpennec Code: do { let productIDs: [String] = ["revenueSocks_weekly_trial"] let products: [StoreKit.Product] = try await Product.products (for: productIDs) let weeklySubscription: StoreKit.Product = products.first! let displayPrice: String = weeklySubscription.displayPrice // For a weekly subscription in App Store Connect // With an Xcode StoreKit configuration file: subscriptionPeriod unit is Week (week), value is 1 → "1 Week" // With the Sandbox + App Store: subscriptionPeriod unit is Day (.day), value is 7 → "7 Days" let unitString: String = weeklySubscription.subscription!.subscriptionPeriod.unit.localizedDescription print("\(displayPrice) per \(unitString.localizedLowercase)") // StoreKit configuration file → "$4.99 per week" // Sandbox + App Store → "$4.99 per day" } catch { print(error) }
0
0
107
Nov ’25
Guideline 2.1 - Performance - App Completeness
Apple review says , my app displayed an error when we attempted to purchase subscriptions. Please review the details and resources below and complete the next steps. Device type: iPad Air (5th generation) OS version: iPadOS 26.0.1 Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. Question: Is it due to Device being used by reviewer or is it really from my code. As my code relies on Apple infrastructure for purchases and all things. Initially i did had subscription reporting api for receipt handling and all.When i went through with ChatGPT it did say that issue is due to half baked subscription module on my server. So i decided not to send any Subscription related things to backend, now it's Apple only and on App side. Is it correct fix ? Or do i need to fix backend even though i have no use for it ? My team did test in sandbox env via internal testing that time we had no issues. And all was tested using Mobile devices, that's why i still have question just to be sure these errors are due to devices or not? Screenshot shared by Apple team did show they got a error popup saying Something went wrong : Unable to complete request. I am trying to reproduce in development but can't. Anyone had got same issue before and has information on how to resolve and test for it will be helpful. Thanks Shikhar Sahu
0
0
94
Oct ’25
In-App Subscriptions Not Fetching in Sandbox or Production (expo-iap / React Native / Bare Workflow)
Hi everyone, I’m encountering an issue with my in-app subscriptions setup. When I test using the StoreKit configuration file in Xcode, everything works correctly — the subscriptions are fetched and I can simulate purchases without any issues. However, when I switch to the Sandbox or Production environment, my app fails to fetch the available products from Apple’s servers. The call to fetchProducts (from the expo-iap library) returns an empty array. Here’s some context about my setup: Framework: React Native (Expo Bare Workflow) Library: expo-iap Products: Auto-renewable subscriptions StoreKit Configuration: Synced with App Store Connect Status: Subscription Plans are approved in App Store Connect I’ve verified the following: The product identifiers in code match exactly with those in App Store Connect. The app is signed with the correct bundle ID. I’m testing with a Sandbox account (logged in via Settings -> Developer -> Sandbox Tester Account). Despite this, the response from Apple’s servers still contains an empty array. Has anyone experienced something similar with expo-iap or in general when moving from StoreKit configuration to Sandbox/Production? Any suggestions on what else I could check or common pitfalls I might be missing? Thanks in advance!
0
0
166
Oct ’25
Payment screen not loading for app subscription
Hi All i have developed an app but when I go to download the paywall appears as it’s subscription only but it shows no prices for the subscription I get an endless swirl. I checked the product id etc and it’s correct but the subcription on my App Store Connect shows as approved. is there another status it needs to reach before it becomes like like ready for sale? https://apps.apple.com/gb/app/gameaware-pro/id6751592563
0
0
127
Sep ’25
How to test "Remove from Sale" for subscriptions in Sandbox?
I want to test the "Remove from Sale" scenario in Sandbox. I set my subscription to "Remove from Sale" for all territories in App Store Connect, but I can still make new purchases and auto-renewals continue in the Sandbox environment. Is this a known limitation? Or is there a specific way to make this work for testing? If it can't be tested, I'd like to know the expected production behavior. What changes occur in the App Receipt and what App Store Server Notification is sent?
0
0
71
Sep ’25
The Apple Pay interface is not responding
My server's access to Apple's payment interface (buy. itunes. apple. com/verifiyReceipt) has been unresponsive since the end of March, and I have been searching for a long time without finding any issues. Normally, even if the data is incorrect, there is still a {"status": 21000} response. We are using Alibaba Cloud's virtual servers here. I don't know if Apple has made any adjustments to the interface. If anyone has encountered this problem, please kindly help to answer it. Thank you all.
0
0
70
Apr ’25
App Store Server Notifications Update
Hello Apple Support Team, We're a developer team that has created an app with subscription-based features, and we've been using App Store Server Notifications to receive updates about user subscription status changes. I'm reaching out to inquire about potential modifications to the App Store Server Notifications approach that might have improved notification delivery times for my app. So on our appstore app, when a user purchases a subscription, the apple server notifications reach our server and send us the complete detail of that user’s purchase for eg he upgraded or downgraded etc. And then based on the data we receive from app store server notifications, we save it in our database, along with updating the users subscription table in the database. Previously, we experienced delays in receiving the real time notifications from apple on our server, sometimes taking a few minutes, while other times they would arrive immediately. And because of this issue, the users faced delay in seeing their subscription updates, as our db was updated only after the app store server notification reached our server. However, recently, we've noticed a significant improvement, and notifications are now being delivered still in real-time, but without any noticeable delays. I'm wondering if Apple has made any changes to the App Store Server Notifications system that might have resolved the delay issue. Could you please confirm if any modifications were made in 2025, specifically from January onwards, that might have improved notification delivery times? Additionally, I'd like to know if these changes apply to both sandbox testing and production environments. If possible, could you please provide more information about the changes or direct me to a resource that might explain the updates? I'd appreciate your assistance in confirming this information, and I'm looking forward to hearing back from you.
0
0
139
May ’25
Migrating to StoreKit 2
Hi Friends, I have an iOS app, which uses around 500 in app purchases for various modules. I am using StoreKit for in app purchase, now trying to migrate this to StoreKit 2. I am using Product.products(for:) method to fetch all the products by sending identifiers of all the 500 In app purchases. In response, I am getting details of only 160 products, the method is not returning remaining in app purchases. What could be the reason for this behaviour, how to get rid of the issue? May be is this the issue will happen only on TestFlight? If someone from Apple assures about it, we have plan to submit the app. Please advise, Thank you.
Replies
0
Boosts
0
Views
107
Activity
May ’25
Compile Error
When I added the ExcelIO library to my app and compiled it, the following error occurred: Framework 'SwiftSpreadsheet' not found Linker command failed with exit code 1 (use -v to see invocation) I added the following to my Podfile and installed it, but the error persists. (No errors occurred during pod install.) platform :ios, '9.0' Pods for medical_expense target 'medical_expense' do Comment the next line if you don't want to use dynamic frameworks use_frameworks! pod 'SwiftyTesseract', '~ 2.0' pod 'SwiftSpreadsheet' end Pods for Petty_staff target 'Petty_staffTests' do inherit! :search_paths pod 'ReachabilitySwift' Pods for testing end target 'Petty_staffUITests' do inherit! :search_paths Pods for testing end Note that "SwiftSpreadsheet" exists in /Users/ymdakr/MyAppli/Medical_Expense/Pods/Target Support Files/Pods-medical_expense/Pods-medical_expense.debug.xcconfig and /Users/ymdakr/MyAppli/Medical_Expense/Pods/Target Support Files/Pods-medical_expense/Pods-medical_expense.release.xcconfig Only in [Files/Pods-medical_expense/Pods-medical_expense.debug.xcconfig] What should I do?
Replies
1
Boosts
0
Views
69
Activity
Aug ’25
integrating In-App Purchases on PWA.
I am trying to launch a PWA as an application on App Store, and got rejected cause of In-App Purchases. Application is about content generation and selling subscriptions for premium content. So thats why needed to implement In-App Purchases. I have created wrapper via PWABuilder. And it is looking great so far, now my question is about How can I implement In-App Purchases in the bundle which is already created. Any suggestions will be appreciated. More clarification:- I have that product running on Web right now, we have integrated Stripe for payment handling for subscriptions. If there is nothing we can do for In-App Purchases then we have to make purchases on website and then user will be able to experience the changes. We tried that, but then we got rejected for showing locked premium content on user's feed. Also can't show any CTA or Subscribe text or button.
Replies
0
Boosts
0
Views
148
Activity
Jul ’25
IAP Phantom Error
Trying to test IAP in sandbox. I created the test group and tester accounts. Accepted the invite downloaded the app. Signed into to sandbox in settings with the tester account. In app the purchases are failing and throwing my catch error message product couldn't be found. I decided to test it from settings/ sandbox/ manage/ initiate purchase/ but I've been getting "can't complete transaction. Something went wrong, ant this transaction couldn't be completed. Try again later" since last week. I reached out to dev support over the phone then email and they couldn't or wouldn't provide assistance. I asked my senior at work she took a look at it and confirmed I created the IAP correctly and that my sandbox account could make test purchases in apps she make but couldn't get mine to work. The storekit test work fine in xcode I just don't know what to do now.
Replies
0
Boosts
0
Views
101
Activity
Nov ’25
"In-App Purchases are not allowed" Error Persists After All Troubleshooting Steps
Hello, I am consistently receiving the error message "In-app purchases are not allowed on this device" whenever I try to make an in-app purchase on my iOS device. Despite following all the recommended solutions I could find online, the issue remains unresolved. Here is a list of the steps I have already taken: Checked Screen Time Settings: I navigated to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases. I have confirmed that "In-App Purchases" is set to "Allow." I have also tried toggling this setting off and on again. Signed Out & In of Apple ID: I signed out of my Apple ID via Settings > [Your Name] > Media & Purchases, restarted the device, and then signed back in. Restarted the Device: I have force-restarted my device multiple times. Updated iOS: I have ensured my device is running the latest version of iOS (checked via Settings > General > Software Update). Verified Payment Method: I have confirmed that my payment method on file is valid and up-to-date. Created a New Sandbox Account: I also created a new Sandbox Tester account in App Store Connect and tested with it, but the result was the same. Device Information: Device Model: iPhone 15, iPhone 13 iOS Version: iOS 17.5, iOS 18 Even after performing all of these steps, the problem persists. Has anyone else encountered such a stubborn issue, or does anyone have a different solution I could try? Thank you in advance for your help.
Replies
0
Boosts
0
Views
230
Activity
Jul ’25
subscriptionGroupLookups API returns 404 - No LookUp Key assigned to my subscription group
Hello, I'm encountering an issue when trying to use the subscriptionGroupLookups endpoint in the App Store Connect API. Despite having the correct setup, I continue to receive a 404 NOT FOUND error when making requests to: GET https://api.appstoreconnect.apple.com/v1/subscriptionGroupLookups Here is the current state of my environment: I am the Account Holder of the App Store Connect account The App Store Connect API key has been successfully created I have the correct Key ID, Issuer ID, and .p8 private key I can authenticate and access the apps and subscriptionGroups endpoints However, the subscriptionGroupLookups endpoint always returns: { "errors": [ { "status": "404", "code": "NOT_FOUND", "title": "The specified resource does not exist" } ] } I suspect that LookUp Keys (UUIDs) have not been assigned to our subscription groups, even though they were created and are active in App Store Connect. There is no “Request Access” button visible under the Integrations tab (as mentioned in Apple support instructions), and my keys appear under “App Store Connect API” > “Keys” as active. Questions: How can I ensure that LookUp Keys are assigned to my subscription groups? Is there a way to trigger this manually or via support? Has anyone successfully resolved this? Any advice or experience would be greatly appreciated. Thank you!
Replies
0
Boosts
0
Views
98
Activity
May ’25
react native iap not providing the subscription information
I am handling the buy subscription with this function const handleBuySubscription = async (productId) => { try { await requestSubscription({ sku: productId, }); setLoading(false); } catch (error) { setLoading(false); if (error instanceof PurchaseError) { errorLog({ message: [${error.code}]: ${error.message}, error }); } else { errorLog({ message: "handleBuySubscription", error }); } } }; but the requestSubscription({ sku: productId, }) does not return anything, and it is stuck at await
Replies
0
Boosts
0
Views
83
Activity
Aug ’25
Advanced Commerce API – 5000000 "Unknown error" when calling Migrate API
We've been approved for the Advanced Commerce API. After receiving the approval, we completed the initial setup requirements (submitted a generic product ID and shared our subscriptions page deep link). When testing the Migrate Subscription to Advanced Commerce endpoint in the sandbox, we receive a 5000000 error. What could be the reason/s for it? There is no information, and the API call we make includes all required parameters. Could it be related to the fact that our new generic product ID status is "Missing Metadata"? Is there a way to understand what the issue is on Apple's side?
Replies
0
Boosts
0
Views
126
Activity
Oct ’25
The restore purchase operation always returns no transactions
login sandbox account at setting > app store > sandbox account. download my app from testflight purchase subscription is fine. stop renew subscription. after subscription expired, delete app, then download from testflight again. tried to restore purchase, the result count always zero
Replies
1
Boosts
0
Views
77
Activity
Sep ’25
Sandbox refund testing "Cannot connect" error
I'm running into a refund issue when testing in-app purchases in sandbox mode. I'm able to successfully purchase items but roughly 1 out of 3 times, when the refund window pops up, it says it cannot connect even though our webhook servers can verify the transaction id sent from apple. My internet connection is good and I've varied the wait period from purchase to refund from 15mins to 2 hours. Any help would be greatly appreciated.
Replies
1
Boosts
0
Views
158
Activity
Sep ’25
Proper way to set up Sandbox iOS for Purchase Testing
I cannot explain how frustrating this is. Not that I want to compare to Android, but in 3 years of QA Testing my app, Android works like a dream, while iOS fights with me EVERY SINGLE STEP OF THE WAY. Hopefully someone here can tell me what I am missing/doing wrong/which god I must appease to get this to work. I have 3 REAL iPhones of varying iOS versions and ages. But they are all proper actual iPhones. We use google accounts at this company, so my primary email is a gmail one. I have created MANY sandbox accounts inside App Store Connect. Currently I have 2, and 2 of my devices (both 14's one of which is a Pro) have my Primary account as the main account for the device. But they both also have a Sandbox account which is simply my main email with a +sandbox in it to make it a new unique email. Here is the problem, nothing works as expected ever. I can install my Staging and Production apps from TestFlight, then I can make a subscription purchase as a customer would and I SHOULD see that subscription in my Sandbox right? That's the point of a Sandbox and TestFlight is it not? But in ALL cases whenever I try to view my 'Sandbox Subscriptions' it tells me I don't have any. Now, sometimes, very occasionally, I get a specific error message inside my app when attempting to make a purchase, this one states something like 'You already have a subscription, please restore it instead...' which makes no sense. Since it clearly states that I have none. But this message has a 'Manage' button to manage my subscriptions, tapping it lads me to a windows which amazing DOES have a subscription in it. But attempting to 'Cancel' it does nothing, just refreshes the screen to be the same. Now I think that this subscription is actually attached to the primary account on the device and NOT the sandbox account. So when this happens I cannot subscribe, I cannot restore, and I cannot manually alter the subscription within iOS. So I am stuck at this point. What am I doing wrong, am I setting this all up in the wrong order? Do I need to install some kind of profile or security cert, do I need to give a pint of blood to Imhotep? What am I missing. I even once sat on the phone for 90 minutes with an Apple Support Rep who took me through it step by step, same result. Also I just noticed that inside 'App Store Connect' when you look at the list of 'Sandbox' accounts there is a column for 'Last Purchase' which is entirely blank, apparently after a year of use I have NEVER purchased on the Sandbox, which is another reason I think my subs are going to the main email, not the sandbox one. I tried using the sandbox email as the main account for the whole device, I can't recall the result but it was worse and didn't work at all. So that's not it. https://developer.apple.com/help/app-store-connect/test-in-app-purchases/create-a-sandbox-apple-account/ The instructions on this page are not detailed enough and were not helpful to me. All I really want to know is how to fully setup a real actual iPhone for TestFlight and Sandbox testing of a app. WHat order do I create accounts, validate emails, attach to devices, login with etc etc etc. Step by step, nothing no matter how mundane missed out. A true idiots guide to making this work for me. Testing this on Android always takes 5 mins. iPhone, I'm lucky if I am done in half a day. Please help and thanks for reading!
Replies
1
Boosts
0
Views
105
Activity
Jul ’25
Expo Store review
Hi does anyone have trouble using expo store review package for ios apps. for some reason on our app., the review may show for certain people, but when they submit a review, it doesn't update our review count
Replies
0
Boosts
0
Views
90
Activity
Oct ’25
Subscribe button does nothing in App Review, but In
Hello, My app "MyCourses" (bundle id: com.ahmedbaqer.mycourses) was rejected under Guideline 2.1 because "No action followed when we tapped the button to subscribe to a course" on iPadOS 26.1. When I run the same code (version 1.0.0 (11)) from Xcode on a real device using a StoreKit configuration file (In App Purchase.storekit), the purchase flow works correctly: When I tap the "Subscribe via Apple" button, the App Store purchase sheet appears. The purchase completes successfully and unlocks the course. I use the in_app_purchase Flutter plugin and queryProductDetails to load products. However, when I install the build via TestFlight (and in App Review), tapping the same "Subscribe via Apple" button does nothing – which matches the behavior described by App Review. From my logs it looks like queryProductDetails is returning an empty productDetails list in that environment. For In‑App Purchases: I created 7 non‑consumable products in App Store Connect. Their Product IDs exactly match the IDs in my In App Purchase.storekit file (used only for local Xcode testing). All IAPs are now in "Waiting for Review" status and are linked to the iOS app version 1.0.0 (11) in the “In‑App Purchases and Subscriptions” section. At the time of the original review, some IAPs were in "Developer Action Needed / Rejected" state, so I suspect queryProductDetails may have returned no products and the reviewer saw no action after tapping the button. My questions: When IAP products are in "Waiting for Review" and linked to the app version, should queryProductDetails return them during App Review / TestFlight, or do they need to be fully approved first? Is there any additional configuration required so that the subscribe button reliably shows the App Store purchase sheet for reviewers (for example, any specific StoreKit / sandbox settings)? Are there recommended best practices to show a clearer error state when queryProductDetails returns no products, so that App Review understands this is a configuration / IAP-status issue rather than a UI bug? Any guidance from Apple engineers or other developers who faced a similar situation would be greatly appreciated. Thanks in advance.
Replies
0
Boosts
0
Views
233
Activity
Nov ’25
Product.SubscriptionInfo subscriptionPeriod does not provide the same result between the Sandbox/App Store environment and the StoreKit Testing in Xcode for a "1 week" subscription. "1 week" vs "7 days"
Hello, I noticed the Product.SubscriptionInfo subscriptionPeriod (of type Product.SubscriptionPeriod) is different for the same product between StoreKit Testing in Xcode and the sandbox/App Store (production) environment. For a “1 week” auto-renewable subscription, we get the following: StoreKit Testing in Xcode: 1 week gives a subscriptionPeriod with value of 1 and a unit of Product.SubscriptionPeriod.Unit.week Sandbox/App Store: 1 week gives a subscriptionPeriod with value of 7 and a unit of Product.SubscriptionPeriod.Unit.day This created issues in my app because I used the localizedDescription of a Product.SubscriptionPeriod to display a text similar to “$4.99 per week”. This is what I obtain with the StoreKit Testing in Xcode, but in the Sandbox/App Store environment, it displays “$4.99 per day” (because the subscriptionPeriod is “7 Days” and the unit is then .day). Obviously, this is not what I wanted to display. Other periods like “1 month”, “2 months”, “3 months”, “6 months, and “1 year”, the period provided by both StoreKit Testing and Sandbox/App Store correspond to the period unit specified in App Store Connect. In addition, I want to report that for a weekly subscription/offer or a 2 weeks offer, Product.SubscriptionInfo.subscriptionPeriod or Product.SubscriptionOffer.period == .weekly or .everyTwoWeeks is always false. We observe the following: With Sandbox or App Store live production: 1 week, Product.SubscriptionInfo.subscriptionPeriod == .weekly is false (because it’s “7 days”) 1 week, Product.SubscriptionOffer.period == .weekly is false (because it’s “7 days”) 2 weeks (offer), Product.SubscriptionInfo.subscriptionPeriod == .everyTwoWeeks is false (because it’s “14 days”) 2 weeks (offer), Product.SubscriptionOffer.period == .everyTwoWeeks is false (because it’s “14 days”) But with an Xcode StoreKit configuration file: 1 week, Product.SubscriptionInfo.subscriptionPeriod == .weekly is true (because it’s “1 week”) 1 week, Product.SubscriptionOffer.period == .weekly is true (because it’s “1 week”) 2 weeks, Product.SubscriptionInfo.subscriptionPeriod == . everyTwoWeeks is true (because it’s “2 weeks”) 2 weeks, Product.SubscriptionOffer.period == . everyTwoWeeks is true (because it’s “2 weeks”) So in sandbox and production, .weekly and .everyTwoWeeks is never possible. If someone from Apple could check the feedback FB19605865 🙂 Thank you Regards, Axel, @alpennec Code: do { let productIDs: [String] = ["revenueSocks_weekly_trial"] let products: [StoreKit.Product] = try await Product.products (for: productIDs) let weeklySubscription: StoreKit.Product = products.first! let displayPrice: String = weeklySubscription.displayPrice // For a weekly subscription in App Store Connect // With an Xcode StoreKit configuration file: subscriptionPeriod unit is Week (week), value is 1 → "1 Week" // With the Sandbox + App Store: subscriptionPeriod unit is Day (.day), value is 7 → "7 Days" let unitString: String = weeklySubscription.subscription!.subscriptionPeriod.unit.localizedDescription print("\(displayPrice) per \(unitString.localizedLowercase)") // StoreKit configuration file → "$4.99 per week" // Sandbox + App Store → "$4.99 per day" } catch { print(error) }
Replies
0
Boosts
0
Views
107
Activity
Nov ’25
Guideline 2.1 - Performance - App Completeness
Apple review says , my app displayed an error when we attempted to purchase subscriptions. Please review the details and resources below and complete the next steps. Device type: iPad Air (5th generation) OS version: iPadOS 26.0.1 Next Steps When validating receipts on your server, your server needs to be able to handle a production-signed app getting its receipts from Apple’s test environment. The recommended approach is for your production server to always validate receipts against the production App Store first. If validation fails with the error code "Sandbox receipt used in production," you should validate against the test environment instead. Question: Is it due to Device being used by reviewer or is it really from my code. As my code relies on Apple infrastructure for purchases and all things. Initially i did had subscription reporting api for receipt handling and all.When i went through with ChatGPT it did say that issue is due to half baked subscription module on my server. So i decided not to send any Subscription related things to backend, now it's Apple only and on App side. Is it correct fix ? Or do i need to fix backend even though i have no use for it ? My team did test in sandbox env via internal testing that time we had no issues. And all was tested using Mobile devices, that's why i still have question just to be sure these errors are due to devices or not? Screenshot shared by Apple team did show they got a error popup saying Something went wrong : Unable to complete request. I am trying to reproduce in development but can't. Anyone had got same issue before and has information on how to resolve and test for it will be helpful. Thanks Shikhar Sahu
Replies
0
Boosts
0
Views
94
Activity
Oct ’25
In-App Subscriptions Not Fetching in Sandbox or Production (expo-iap / React Native / Bare Workflow)
Hi everyone, I’m encountering an issue with my in-app subscriptions setup. When I test using the StoreKit configuration file in Xcode, everything works correctly — the subscriptions are fetched and I can simulate purchases without any issues. However, when I switch to the Sandbox or Production environment, my app fails to fetch the available products from Apple’s servers. The call to fetchProducts (from the expo-iap library) returns an empty array. Here’s some context about my setup: Framework: React Native (Expo Bare Workflow) Library: expo-iap Products: Auto-renewable subscriptions StoreKit Configuration: Synced with App Store Connect Status: Subscription Plans are approved in App Store Connect I’ve verified the following: The product identifiers in code match exactly with those in App Store Connect. The app is signed with the correct bundle ID. I’m testing with a Sandbox account (logged in via Settings -> Developer -> Sandbox Tester Account). Despite this, the response from Apple’s servers still contains an empty array. Has anyone experienced something similar with expo-iap or in general when moving from StoreKit configuration to Sandbox/Production? Any suggestions on what else I could check or common pitfalls I might be missing? Thanks in advance!
Replies
0
Boosts
0
Views
166
Activity
Oct ’25
Payment screen not loading for app subscription
Hi All i have developed an app but when I go to download the paywall appears as it’s subscription only but it shows no prices for the subscription I get an endless swirl. I checked the product id etc and it’s correct but the subcription on my App Store Connect shows as approved. is there another status it needs to reach before it becomes like like ready for sale? https://apps.apple.com/gb/app/gameaware-pro/id6751592563
Replies
0
Boosts
0
Views
127
Activity
Sep ’25
How to test "Remove from Sale" for subscriptions in Sandbox?
I want to test the "Remove from Sale" scenario in Sandbox. I set my subscription to "Remove from Sale" for all territories in App Store Connect, but I can still make new purchases and auto-renewals continue in the Sandbox environment. Is this a known limitation? Or is there a specific way to make this work for testing? If it can't be tested, I'd like to know the expected production behavior. What changes occur in the App Receipt and what App Store Server Notification is sent?
Replies
0
Boosts
0
Views
71
Activity
Sep ’25
The Apple Pay interface is not responding
My server's access to Apple's payment interface (buy. itunes. apple. com/verifiyReceipt) has been unresponsive since the end of March, and I have been searching for a long time without finding any issues. Normally, even if the data is incorrect, there is still a {"status": 21000} response. We are using Alibaba Cloud's virtual servers here. I don't know if Apple has made any adjustments to the interface. If anyone has encountered this problem, please kindly help to answer it. Thank you all.
Replies
0
Boosts
0
Views
70
Activity
Apr ’25
App Store Server Notifications Update
Hello Apple Support Team, We're a developer team that has created an app with subscription-based features, and we've been using App Store Server Notifications to receive updates about user subscription status changes. I'm reaching out to inquire about potential modifications to the App Store Server Notifications approach that might have improved notification delivery times for my app. So on our appstore app, when a user purchases a subscription, the apple server notifications reach our server and send us the complete detail of that user’s purchase for eg he upgraded or downgraded etc. And then based on the data we receive from app store server notifications, we save it in our database, along with updating the users subscription table in the database. Previously, we experienced delays in receiving the real time notifications from apple on our server, sometimes taking a few minutes, while other times they would arrive immediately. And because of this issue, the users faced delay in seeing their subscription updates, as our db was updated only after the app store server notification reached our server. However, recently, we've noticed a significant improvement, and notifications are now being delivered still in real-time, but without any noticeable delays. I'm wondering if Apple has made any changes to the App Store Server Notifications system that might have resolved the delay issue. Could you please confirm if any modifications were made in 2025, specifically from January onwards, that might have improved notification delivery times? Additionally, I'd like to know if these changes apply to both sandbox testing and production environments. If possible, could you please provide more information about the changes or direct me to a resource that might explain the updates? I'd appreciate your assistance in confirming this information, and I'm looking forward to hearing back from you.
Replies
0
Boosts
0
Views
139
Activity
May ’25