Explore best practices for creating inclusive apps for users of Apple accessibility features and users from diverse backgrounds.

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App Store Connect – “Unable to Handle This Request” Error
Hello, I'm currently unable to access App Store Connect. When I try to open https://appstoreconnect.apple.com, I receive the following error message: “appstoreconnect.apple.com is currently unable to handle this request.” I’ve tried the following steps, but the issue persists: Cleared browser cache and cookies Tried different browsers (Safari, Chrome) Attempted from multiple devices and networks Is this a known issue or is there any workaround available? Would appreciate any help or update on the current status. Thank you,
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107
Jun ’25
MAS restrictions on file read-write for desktop electron apps
We have an electron app developed for Mac. We would like to restore the user data previously saved in downloads once user installs the app from store and first launch. But MAS has restrictions with ""com.apple.security.files.downloads.read-write". We have enabled the user access in Entitlement files and request user permission before access What options can be user to auto restore the data from downlodas?
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94
Apr ’25
ApplePay Merchant Session - Could not create SSL/TLS secure channel issue
As part of apple pay implementation we are trying to create a merchant session by trying to connect to apple endpoint https://apple-pay-gateway-cert.apple.com/paymentservices/startSession. While trying to do so we are facing an error “An error occurred while sending the request. The request was aborted: Could not create SSL/TLS secure channel.” . I call the validation url by passing to a C# .Net Framework 4.8 Web API. The API setups an HttpClient with the Merchant Identity Validation Certificate found in my apple account and calls the validation url passing in the required Json Validation Object. When I call PostAsync() I get an exception with the above error message Code is working successfully on my local machine but facing this issue while deployed on Dev / Model environment for testing. We have used Azure app service for deployment and TLS version 1.2 already present here. We have used the Merchant Identity certificate that was issued and have also checked with networking and infrastructure team to make its not an issue from our side. Does anyone have any other idea what could be causing this error. Thank you, Supriya
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112
Jun ’25
Program enrollment
Hi everyone, I enrolled in the Apple Developer Program on the evening of December 22, 2025, and the membership fee has already been successfully charged to my bank account. It's 8 days without program... However, my account is still showing a “Pending” status with the message “Subscribe your membership.”
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Default Voices for AVSpeechUtterance
It appears iOS only comes with low quality voices installed. iOS requires the user to go into settings to download higher quality voices to be used with AVSpeechUtterance. There doesn't seem to be any api that can be used to make this process easier for the app user. Is there a way / api that would allow an app to download and use a higher quality voice? Will apple ever install on default higher quality voices? We really want to use the text to speech api in iOS however the very high amount of user friction to use high quality voices is stopping us. I would appreciate a response. Thanks
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710
Sep ’25
VoiceOver and limited vision approaches for custom stepper control
I have a product for designing particle emitters, which I suspect may be of limited interest to people with limited vision. I'd still like to ensure I'm doing a good job with VoiceOver mode. There's a related, simplified sample online, if you want to look at the code As you can see from the picture below, a large part of the interface mimics Xcode's particle editor, with many value entry controls that combine up/down buttons with a tappable label. Tapping the label goes into edit mode. Apart from changing how labels are stepped through in voiceover in my app, how should I handle these stepper buttons? Is this a good place to use a Custom Rotor?
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Jun ’25
VoiceOver Headings Accessibility Rotor with SwiftUI on iOS
Hi, On iOS, I'd like to mark views that are inside a LazyVStack as headers for VoiceOver (make them appear in the headings rotor). In a VStack, you just have add .accessibilityAddTraits(.isHeader) to your header view. However, if your view is in a LazyVStack, that won't work if the view is not visible. As its name implies, LazyVStack is lazy so that makes sense. There is very little information online about system rotors, but it seems you are supposed to use .accessibilityRotor() with the headings system rotor (.accessibilityRotor(.headings)) outside of the LazyVStack. Something like the following. .accessibilityRotor(.headings) { ForEach(entries) { entry in // entry.id must be the same as the id of the SwiftUI view it is about AccessibilityRotorEntry(entry.name, id: entry.id) } } It kinds of work, but only kind of. When using .accessibilityAddTraits(.isHeader) in a VStack, the view is in the headings rotor as soon as you change screen. However, when using .accessibilityRotor(.headings), the headers (headings?) are not in the headings rotor at the time the screen appears. You have to move the accessibility focus inside the screen before your headers show up. I'm a beginner in regards to VoiceOver, so I don't know how a blind user used to VoiceOver would perceive this, but it feels to me that having to move the focus before the headers are in the headings rotor would mean some users would miss them. So my question is: is there a way to have headers inside a LazyVStack (and are not necessarily visible at first) to be in the headings rotor as soon as the screen appears? (be it using .accessibilityRotor(.headings) or anything else) The "SwiftUI Accessibility: Beyond the basics" talk from WWDC 2021 mentions custom rotors, not system rotors, but that should be close enough. It mentions that for accessibilityRotor to work properly it has to be applied on an accessibility container, so just in case I tried to move my .accessibilityRotor(.headings) to multiple places, with and without the accessibilityElement(children: .contain) modifier, but that did not seem to change the behavior (and I could not understand why accessibilityRotor could not automatically make the view it is applied on an accessibility container if needed). Also, a related question: when using .accessibilityRotor(.headings) on a screen, is it fine to mix uses of .accessibilityRotor(.headings) and .accessibilityRotor(.headings)? In a screen with multiple type of contents (something like ScrollView { VStack { MyHeader(); LazyVStack { /* some content */ }; LazyVStack { /* something else */ } } }), having to declare all headers in one place would make code reusability harder. Thanks
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100
Jun ’25
CallKit連携でError 4099が頻発し、NEAppPushDelegateの通知が取得できず着信画面が表示されない問題について
iOSアプリでNEAppPushSessionを使い、NEAppPushDelegateの通知を受けてCallKitの着信画面を表示する実装をしていますが、以下の問題に直面しています。 8/13 ログにて下記のエラーが頻発しました。 通知の受け取りテストを約120回してその間ずっとこのエラーが出ていました。 エラー 2025-08-14 11:27:06.793073 +0900 nesessionmanager NESMAppPushSession[SimplePushDefaultConfiguration:7B7218F3-94B5-4AE5-9B9E-94E176694D02] failed to report incoming call to CallKit, error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.apple.callkit.networkextension.messagecontrollerhost was invalidated from this process." UserInfo={NSDebugDescription=The connection to service named com.apple.callkit.networkextension.messagecontrollerhost was invalidated from this process.} このエラーログが頻発した後、callkitの通知画面が表示されなくなりました。 ですがどうやら通知の監視は開始しているようです。 15時間後の8/14 時間をあけたからか、再度通知が来るようになりました。 ですが再度通知の受け取りテストを行った時に同じエラーログが出ました。 再度通知テストを約120回程行ったら、このエラーログが頻発した後、callkitの通知画面が表示されなくなりました。 ですがどうやら今回も通知の監視は開始しているようです。 15時間後の8/15 今日は15時間かけても通知を取得できませんでした。 ですが同じく通知の監視は開始していそうです。 iPhoneの再起動、Xcodeのクリーンアップ、アンインストールして再インストールなどしても通知は来ないままでした。 また、不思議なことに通知が来ない事象が起きた端末以外でも同じように通知を取得することができません。 他の通知は受け取ることができますが独自の通知であるNEAppPushManagerだけ通知を取得することができません。 質問です。 再度通知を出すためには何をすれば良いでしょうか。 この事象は4099エラーを出しすぎたことにより発生する障害なのでしょうか。 4099エラーを出ている原因は何でしょうか。
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458
Aug ’25
App in Unlisted Language
I am building a language learning app for a Unlisted Primary Language. Any suggestions or heads ups? My plan is to select english and go with it. Its unfortunate that I have to list a language learning app incorrectly and a tag for that language probably does not exist across the apple system.
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174
Jul ’25
TestFlight access stuck on old device
Hey all — hoping someone here has dealt with this before. I’m testing an iOS app via TestFlight, and when I originally got access, I didn’t have an iPhone. So I signed in with my Apple ID on my girlfriend’s iPhone and used TestFlight there. Everything worked fine. Now I finally have my own iPhone (iPhone 16), downloaded TestFlight, signed in with the same Apple ID, and had the developer resend the invite. But when I tap "Open in TestFlight" from the invite email, I get this error: “Couldn’t load app because your Apple account has already been associated to this app.” The dev tried removing me as a tester and re-adding me, I’ve deleted TestFlight from both phones, rebooted, reinstalled, waited in between — still no luck. Even tried opening the invite link in Safari instead of Mail. Is there any way to get Apple to fully reset the association with the old device so I can use TestFlight on my new iPhone? Or do I really need to make a new Apple ID just to get around this? Any help would be huge — thanks!
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289
Jun ’25
iPadOS 26 Floating Keyboard jumping up and down
Using the floating keyboard extensively. Often It starts to jump up and down. I have to pinch out to see the large version and pinch in again to restore the floating version. Sometimes just touching a key sets it off. Sometimes returning to a window from which the keyboard is displayed starts the issue. This was never a problem in ipad os 18.
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446
Sep ’25
Download Voices screen
System settings => Accessibility => System Voice => the little (i) beside the pulldown => Voices => THIS SCREEN will allow you to download Premium Voices Is there a way to trigger this screen programmatically. Or at least a link to get my users there without having to dig thru that swamp of screens?
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409
Nov ’25
FamilyControls API access
I’m requesting access to the Family Controls API for an iOS app currently in development. I’ve submitted the request through the official form here: https://developer.apple.com/contact/request/family-controls-distribution However, after submitting, I receive no confirmation email or support ticket ID. The page only shows a “Thank you for requesting the API” message, and I’m left without a way to track or confirm the request. This entitlement is essential for my app’s functionality, and I need to move forward with development and testing. Can someone from the Apple team please confirm receipt of the request and provide guidance on the next steps or estimated timelines?
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356
May ’25