Hello,
I am seeking guidance regarding a Pending Termination Notice received on March 18, 2026 for the developer account of Kaagapay Platform Inc.
Background: Our app, CreditKaagapay: Score & Report (App ID: 6744999391), is a credit report and loan matching platform operating in the Philippines in partnership with the Credit Information Corporation (CIC). The app maintained a 4.8-star rating with over 4,000 reviews. No prior warnings were issued before the notice.
Notice Details: The notice cited Guideline 5.6 and Section 3.2(f), alleging dishonest or fraudulent activity related to account information.
Timeline:
• March 18: Received the Pending Termination Notice. Submitted two appeals (App Removal + Pending Account Termination) on the same day. Both received on-screen confirmation.
• March 25: Submitted a follow-up through the App Review Status contact form.
• March 26: Developer Support confirmed the appeal was forwarded to the App Review Board (Case ID: 30000003321343).
• April 1 (today, Day 14): No response received from the App Review Board.
Questions:
- Is there a way to confirm that our appeals are currently under review by the App Review Board?
- Are there any additional steps we should take to bring this to the Board's attention?
- Is there any mechanism to submit supplementary documentation, as the appeal form did not support attachments?
We remain fully committed to compliance and ready to provide any additional information requested. Thank you for any guidance.
Yifu Zhang,
Account Holder
Case ID: 30000003321343
