Cannot submit any app for External TestFlight review – account-level error

Question

Created 3w

Replies 1

Boosts 0

Participants 1

Hello,

I am unable to submit ANY of my apps for External TestFlight review. Every time I try to add a build to an external group and press "Submit for Review", I immediately get this error:

"There was an error processing your request. Please try again later."

This happens on multiple apps in the same account:

LM Mobile (Apple ID: 6755979316)
TPM Mobile (newly created app)

All of the following have been verified and are active:

Paid & Free App Agreements
Banking & Tax forms
App Privacy (Published)
Test Information is fully completed
Multiple clean builds uploaded (1.0.0 build 1 and 2)
Correct distribution via App Store Connect selected in Xcode
Admin + Account Holder role

This clearly confirms that the problem is ACCOUNT-LEVEL on the backend.

Case Number: 102766190091

Could an Apple engineer please check and reset the stuck External TestFlight submission state on the server side?

Thank you.

Boost

Answer 1

cnytylmz OP

1w

Hello,

Following up on this issue as it has been more than 5 business days without a response.

This problem is blocking External TestFlight testing for all apps on my account and is currently preventing our beta testing process.

This issue affects multiple apps (LM Mobile and TPM Mobile) and is clearly account-level.

Case Number: 102766190091

Could an Apple engineer please review this thread and advise on next steps or perform a backend reset if required?

Thank you.

0