NSE Filtering Entitlement — No Response After 4+ Weeks (Request ID: 7NPNCB7Q9P)

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NSE Filtering Entitlement — No Response After 4+ Weeks (Request ID: 7NPNCB7Q9P)

We submitted a request for the Notification Service Extension Filtering Entitlement (com.apple.developer.usernotifications.filtering) over two weeks ago and have received no response.

App: NoLink Bundle ID: io.nolink.ios NSE Bundle ID: io.nolink.ios.nse Team ID: V2E3A94DC9 Request ID: 7NPNCB7Q9P Support Case ID: 102886799629

NoLink is an end-to-end encrypted messaging app built on the Matrix protocol with voice and video calling. All push notifications arrive encrypted — the NSE decrypts them to determine if the event is a message or an incoming call.

Without this entitlement, incoming VoIP calls cannot ring properly. Users receive a silent text notification instead of the native CallKit incoming call screen. The duplicate APNS notification for call events cannot be suppressed.

Element X iOS (io.element.elementx) has been granted this exact entitlement for the identical use case — same Matrix protocol, same Matrix Rust SDK, same NSE architecture. NoLink is built on the same codebase.

We also opened Support Case 102886799629 but received only a generic response directing us to the Developer Forums.

Could someone from the Entitlements team please review our request? We are happy to provide any additional technical details or a demo.

Thank you.

Answer 1

Engineer OP

Apple

1w

You should check your spam folder, or make sure you are checking the correct email address you have provided with your request, in order to find the response you would have received.

Alternatively, you can check com.apple.developer.usernotifications.filtering documentation and try if this works for you, in case you missed a response.