I’m trying to complete my Apple Developer Program enrollment, and I’ve now been stuck in this process for about a month.
The main issue is that the passport upload step in the Apple Developer app fails almost immediately every time with the same error, so I can’t complete identity verification and move forward.
I’ve already gone through a very long back-and-forth with Apple Developer Support. At first, my enrollment through the website failed, and I was told to continue through the Apple Developer app instead. Then I ran into the passport upload issue in the app. Support asked me to upload identification documents through secure links, and I uploaded the requested documents, including my passport. I also updated my Apple Account name to match my official identification.
During this process, one support representative, James, was helping me and there was a lot of back-and-forth. At one point it seemed like the case was being escalated and moving somewhere, but after that the responses became slower and then basically stopped. Since then I’ve been left waiting without a clear resolution, even though I’ve tried to follow every instruction carefully.
This has become really frustrating and exhausting. I’m not trying to do anything unusual — I’m just trying to enroll in the Apple Developer Program so I can publish my app, and instead I’ve been stuck in a loop for weeks.
Has anyone here had the passport upload fail immediately in the Apple Developer app, especially after already providing documents directly to Apple Support? Did anything help move the case forward?
Thanks a lot.
