Explore the intersection of business and app development. Discuss topics like device management, education, and resources for aspiring app developers.

All subtopics
Posts under Business & Education topic

Post

Replies

Boosts

Views

Activity

GetToken for service type com.apple.maid is not working
I have created a jwt token with headers { 'typ': 'JWT', 'alg': 'RS256' } and claim as : { 'iss': dep server UUID from Accounts call, 'iat': epoc time in seconds, 'jti': random uuid, 'service_type': 'com.apple.maid' } And signed the token with private key created during DEP MDM server creation. On the device I see Verification error when tried to login with Managed Apple account. In ABM, Access management setting was set to Managed Devices /Supervised only. Any help would be appreciated.
0
0
117
Jun ’25
Problem applying screen changes (icon arrangement) in iOS 26 using Apple Configurator v2.18 on macOS Sequoia 15.6.1
I encounter a connection error with Apple Configurator v2.18 when, after making changes in macOS Sequel 15.6.1, I want to apply and transfer the changes to the iPhone icon layout in iOS 26: Apple Configurator v2.18 crashes and returns an error message: ‘Try the operation again. If it fails, quit the application, launch it again, and try again. [NSCocoaErrorDomain – 0x1001 (4097)]’ I have done some research, and it seems that this bug has been identified and fixed in Apple Configurator 2 v2.19 (Build 10434). Have you encountered this problem? Do you know where to find version v2.19? This fixed version does not appear to have been released yet, and Apple support has been unable to help me. Thank you all for your help.
0
0
141
Oct ’25
Keyword not working
The Center for Innovation in Education created a reading program designed to teach every single child to read, regardless of any supposed difficulty in learning. The Center conducted a ten-year study of its Reading Program’s effectiveness. Over those ten years, the Center placed 2,048 Reading Program kits in classrooms across America. More than 300,000 children took part in the Center’s study. Results: The Reading Program taught every single child to read in every single classroom, every single year, regardless of any child’s supposed reading readiness - including dyslexic, autistic, and even Down syndrome children. No failures then or in any of the many years that have followed. Despite the Program’s success, educational publishers refused to publish it. Their refusals will be explained and hopefully counteracted in a book that is scheduled to be published in 2026. In response to publishers’ refusal to make the program available, the Center made it available as a free download from its website. The Center also made its program available as 14 free iPad apps. While the apps can be searched for individually by their unique names, since the apps are interrelated and meant to complement one another, the first keyword assigned to all 14 apps was the same. That same keyword is still in its first position for every app. The first keyword listed for each of the 14 apps is the word “Dekodiphukan”. That meant-to-be hard-to-read search word has worked well every year since the apps were introduced. However, in June of this year, that search term could find only 1 of the 14 apps. We reported this problem to Apple Support on June 26th. It is now November, and the problem remains unresolved. The only response we receive each time we ask for an update on the resolution of this problem the answer every time is: Reported search issues of this type require extensive review by Apple to determine whether it is valid and to confirm the appropriate action. There is no other response. No update has ever been sent to us. There is no phone number I can find to call. It was suggested to me by someone I spoke with in a different department at Apple Developers that I post my problem on the Developer Forum, in hopes that someone here can provide a suggestion for a way around this problem. Parents and teachers wishing to use our Reading Program with their children should not have to enter 14 different names to access our Reading Program.
0
0
715
Nov ’25
Automated Certificate Management Blocked by -60005 Security Framework Error
Attempts to programmatically update or add numerous system-installed certificates (a common practice for organizations that rotate certificates regularly) are blocked, forcing manual, insecure, and error-prone workarounds. The root cause lies in the stricter security protocols implemented in macOS 15, specifically: System Integrity Protection (SIP) and Transparency, Consent, and Control (TCC) Command we are using : sudo security authorizationdb write com.apple.trust-settings.admin
0
0
943
Jul ’25
How to exclude system app information from iOS/iPadOS app information
I'm using Apple's MDM protocol InstalledApplicationListCommand to get information about installed apps. From iOS/iPadOS 26, the app information obtained by InstalledApplicationListCommand includes information on all apps including system apps (apps that come standard with iOS/iPadOS). https://developer.apple.com/documentation/devicemanagement/installed-application-list-command I want iOS/iPadOS26 to get the same information as the app information I get from the previous iOS/iPadOS, and I want to exclude system apps from the app information I get with the InstalledApplicationListCommand. As a way to exclude system apps, you can use the app ID I'm thinking of a way to exclude anything that starts with "com.apple" (the Identifier key value of the InstalledApplicationListResponse.InstalledApplicationListItem object). As a way to exclude system apps, please tell us whether the above method is appropriate and whether there will be any problems in the future.
0
0
883
Nov ’25
Issue Installing PKG via MDM on macOS 15 – “The app is running and we don’t have the context to quit it, failing install”
We’re running into a problem when deploying certain .pkg installers via MDM on macOS 15 and above. The installation fails with the following error message: “The app is running and we don’t have the context to quit it, failing install.” Context: The .pkg is being pushed through an MDM solution (not installed manually). This happens consistently across multiple macOS 15+ devices. The target app is often already running when the MDM tries to install the update. Unlike a manual installation, the MDM does not appear to have the ability to quit the running app before proceeding. Questions: Is this a known change in macOS 15 where MDM-delivered installs no longer have permission to terminate apps during package installation? Are there recommended best practices for handling app updates via .pkg through MDM in this scenario? Has anyone implemented a workaround—such as pre-install scripts, user notifications, or policies to quit the app before running the installer—that works reliably on macOS 15? Is Apple planning to update MDM behavior or installer APIs to address this, or should admins expect to handle quitting apps entirely outside of the MDM installation process? Any insights from Apple engineers or other developers/admins who have encountered this would be really helpful.
0
21
1.9k
Aug ’25
Disable Fast User Switching in Control Center
We've disabled FUS through a config profile, but users can still access FUS by enabling the MenuBar/Control Center icons. My org would like to prevent access to FUS so I've created a config profile. But the profile doesn't seem to work. Anyone have any ideas what I'm missing, or is this an OS bug? <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadDisplayName</key> <string>macOS - Tahoe - Disable Fast User Switching Control Center</string> <key>PayloadIdentifier</key> <string>com.myorg.fast-user-switching</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadScope</key> <string>System</string> <key>PayloadUUID</key> <string>f1a2b3c4-d5e6-7890-abcd-ef1234567890</string> <key>PayloadVersion</key> <integer>1</integer> <key>TargetDevmyorgType</key> <integer>5</integer> <key>PayloadContent</key> <array> <dict> <key>PayloadType</key> <string>com.apple.controlcenter</string> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadIdentifier</key> <string>com.apple.controlcenter.57EBEF9E-E568-411E-AE27-500AD98C94F4</string> <key>PayloadUUID</key> <string>f1a2b3c4-d5e6-7890-abcd-ef1234567890</string> <key>UserSwitcher</key> <integer>8</integer> </dict> <dict> <key>PayloadType</key> <string>.GlobalPreferences</string> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadIdentifier</key> <string>.GlobalPreferences.71DE1486-60BC-4CB9-890D-AD50A772890D</string> <key>PayloadUUID</key> <string>c5234012-e0sw-2066-6fl8-3bd5p8125op7</string> <key>MultipleSessionEnabled</key> false/> </dict> </array> </dict> </plist>
0
0
307
Sep ’25
Will a device automatically unenroll if the identity certificate expires?
I am trying to find clarification on something. We are seeing strange cases where customer devices seem to unenroll themselves after a period of MDM inactivity. This seems to tie into roughly when their identity certificate has expired. We can't confirm this because the device has since unenrolled. Is there any case where an Apple device will automatically unenroll if it's identity certificate has expired? This doesn't always seem to happen - I had a device respond immediately after being switched off for a year - but could this be down to some devices being DEP enrolled and others manually enrolled?
0
0
490
Jul ’25
MDM Profile Installation Issue on iPhone 17 - Suspected Parameter Transmission Error
Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.
0
0
446
Oct ’25
startosinstall “Helper tool crashed…” when upgrading macOS with MDM OS update restrictions — request Apple-recommended update method for MDM-managed Macs
We are upgrading macOS (minor versions and potentially major versions) using a scripted approach: Install the InstallAssistant package via installer Trigger OS install via startosinstall On MDM-managed assets, OS update policies appear to prohibit or interfere with the update flow. The update often fails with startosinstall reporting “Helper tool crashed…” during the “Preparing” phase. Steps to Reproduce On an MDM-enrolled Mac with OS update restriction/deferral policies applied, run: sudo /usr/sbin/installer -pkg /Path/To/InstallAssistant.pkg -target / && echo 'MACOS_PASSWORD' | /Applications/Install\ macOS\ Sonoma.app/Contents/Resources/startosinstall --agreetolicense --forcequitapps --stdinpass --user MACOS_USER Actual Result Package installation reports success, but startosinstall fails during preparation with: Standard Output installer: Package name is macOS15.7_SoftwareUpdate installer: Upgrading at base path / installer: The upgrade was successful. By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms. If you do not agree, press CTRL-C and cancel this process immediately. Preparing to run macOS Installer... Preparing: 0.0% Preparing: 0.1% ... Preparing: 24.9% Standard Error Helper tool crashed... notes.log Install.log is also attached. Questions for Apple / Ask: We suspect this crash is caused by MDM OS update restrictions/policies. We need Apple’s recommended method to perform macOS updates (minor + major) when MDM is present, especially in environments where update deferrals/restrictions may be configured.
0
1
1.6k
Jan ’26
How to show screen skipped by ADE SkipKeys
Hi, I might be a bit late to the party, but Apple has added several SkipKeys such as: TapToSetup and SafetyAndHandling. I want to make sure that the keys is working properly, so I want to do the before-after comparison, however I just can't seem to show pages related to those keys. Just for information, I'm based in Japan and I've been using iPhone pro 16 and M2 iPad Pro for the testing. I believe that TapToSetup is apple tv-related, so I've tried various things such as having it in a same network or using the same apple account both in Apple TV and the iPhone/iPad but I can't get it to show. Any ideas?
0
0
1.2k
Jan ’26
Incorrect MDM Command Structure in DeclarativeManagement Example
I'm writing to point out a potential structural error in an example of the DeclarativeManagement command. This could cause significant confusion for developers implementing the MDM protocol. The standard structure for a server-to-device MDM command requires CommandUUID and the Command dictionary to be siblings under the top-level dictionary. The CommandUUID serves as a top-level identifier for the entire command envelope. This is the correct, expected structure: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> </dict> </plist> This is an example of the incorrect structure I've seen: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> </dict> </plist>
0
0
635
Oct ’25
Enterprise Program Renewal date keeps moving
Hi We've had an Enterprise Developer a/c for years. But last year they asked a bunch a questions to confirm we were a company. I answered them all and then it said it would review the answers. Were a big company and answered these questions before so just expected it to go through. Then our Enterprise Program a/c was up for renewal in April. But the money was never taken from the company cc and every expiry date the renewal date keeps moving forward a month. Its now been moved to Sep 2025. Either were getting April-Sep free or were going to be landed with a CC bill for 12+5 months soon. Anyone else seeing this. Is there an email or webpage for Enterprise a/c support? We have the money :)
0
0
454
Sep ’25
java installed not fetched in system_profiler command
I am using system_profiler command to check on the installed application list from mac device. **Terminal command to check installed java version - ** But while running /usr/sbin/system_profiler SPApplicationsDataType -xml , I cant able to find Java as an installed application. Is this a known issue or do we have any alternative workaround to fetch the same?
0
0
161
May ’25
Duplicate App identifiers reported
The result Plist for the InstalledApplicationList MDM command is reporting duplicate Application identifiers. Sometimes with different version, other times with the same version. The device is MacOS 15.5, Enrolled via ABM (Supervised). Here are a couple samples from the returned list. Duplicate app: <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> <dict> <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> Different Version: <key>BundleSize</key> <integer>4197200</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>11.0.0.39</string> <key>Version</key> <string>11.0.0.39</string> </dict> <dict> <key>BundleSize</key> <integer>4443177</integer> <key>Identifier</key> <string>com.adobe.AcroLicApp</string> <key>Installing</key> <false/> <key>Name</key> <string>AcroLicApp</string> <key>ShortVersion</key> <string>25.001.20432</string> <key>Version</key> <string>25.001.20432</string> </dict> <dict> <key>BundleSize</key> <integer>7380980</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>10.0.0.274</string> <key>Version</key> <string>10.0.0.274</string> </dict>
0
0
987
Jul ’25
forceAirDropUnmanaged not blocking proximity-based AirDrop (NameDrop) on iOS
We’ve run into what looks like a gap in how forceAirDropUnmanaged is enforced on iOS devices. Setup: Device: iOS 17.x (unsupervised, enrolled in MDM) MDM Restriction: forceAirDropUnmanaged = true Managed Open-In restriction also applied (block unmanaged destinations). Verified: from a managed app, the AirDrop icon is hidden in the share sheet. This part works as expected. Issue: When two iOS devices are brought close together, the proximity-initiated AirDrop / NameDrop flow still allows transfer of photos, videos, or files between devices. In this path, forceAirDropUnmanaged does not appear to apply, even though the same restriction works correctly in the standard sharing pane. What I’d expect: If forceAirDropUnmanaged is enabled, all AirDrop transfer paths (including proximity/NameDrop) should be treated as unmanaged, and thus blocked when “Managed Open-In to unmanaged destinations” is restricted. What I observe instead: Share sheet → AirDrop hidden ✅ Proximity/NameDrop → transfer still possible ❌ Questions for Apple / Community: Is this a known limitation or expected behavior? Is there a different restriction key (or combination) that also covers proximity-based AirDrop? If not currently supported, should this be filed as Feedback (FB) to request alignment between share sheet AirDrop and NameDrop enforcement? This behaviour introduces a compliance gap for organisations relying on MDM to control data exfiltration on unsupervised or user-enrolled devices. Any clarification or guidance would be greatly appreciated.
0
21
1.3k
Aug ’25
GetToken for service type com.apple.maid is not working
I have created a jwt token with headers { 'typ': 'JWT', 'alg': 'RS256' } and claim as : { 'iss': dep server UUID from Accounts call, 'iat': epoc time in seconds, 'jti': random uuid, 'service_type': 'com.apple.maid' } And signed the token with private key created during DEP MDM server creation. On the device I see Verification error when tried to login with Managed Apple account. In ABM, Access management setting was set to Managed Devices /Supervised only. Any help would be appreciated.
Replies
0
Boosts
0
Views
117
Activity
Jun ’25
Problem applying screen changes (icon arrangement) in iOS 26 using Apple Configurator v2.18 on macOS Sequoia 15.6.1
I encounter a connection error with Apple Configurator v2.18 when, after making changes in macOS Sequel 15.6.1, I want to apply and transfer the changes to the iPhone icon layout in iOS 26: Apple Configurator v2.18 crashes and returns an error message: ‘Try the operation again. If it fails, quit the application, launch it again, and try again. [NSCocoaErrorDomain – 0x1001 (4097)]’ I have done some research, and it seems that this bug has been identified and fixed in Apple Configurator 2 v2.19 (Build 10434). Have you encountered this problem? Do you know where to find version v2.19? This fixed version does not appear to have been released yet, and Apple support has been unable to help me. Thank you all for your help.
Replies
0
Boosts
0
Views
141
Activity
Oct ’25
Keyword not working
The Center for Innovation in Education created a reading program designed to teach every single child to read, regardless of any supposed difficulty in learning. The Center conducted a ten-year study of its Reading Program’s effectiveness. Over those ten years, the Center placed 2,048 Reading Program kits in classrooms across America. More than 300,000 children took part in the Center’s study. Results: The Reading Program taught every single child to read in every single classroom, every single year, regardless of any child’s supposed reading readiness - including dyslexic, autistic, and even Down syndrome children. No failures then or in any of the many years that have followed. Despite the Program’s success, educational publishers refused to publish it. Their refusals will be explained and hopefully counteracted in a book that is scheduled to be published in 2026. In response to publishers’ refusal to make the program available, the Center made it available as a free download from its website. The Center also made its program available as 14 free iPad apps. While the apps can be searched for individually by their unique names, since the apps are interrelated and meant to complement one another, the first keyword assigned to all 14 apps was the same. That same keyword is still in its first position for every app. The first keyword listed for each of the 14 apps is the word “Dekodiphukan”. That meant-to-be hard-to-read search word has worked well every year since the apps were introduced. However, in June of this year, that search term could find only 1 of the 14 apps. We reported this problem to Apple Support on June 26th. It is now November, and the problem remains unresolved. The only response we receive each time we ask for an update on the resolution of this problem the answer every time is: Reported search issues of this type require extensive review by Apple to determine whether it is valid and to confirm the appropriate action. There is no other response. No update has ever been sent to us. There is no phone number I can find to call. It was suggested to me by someone I spoke with in a different department at Apple Developers that I post my problem on the Developer Forum, in hopes that someone here can provide a suggestion for a way around this problem. Parents and teachers wishing to use our Reading Program with their children should not have to enter 14 different names to access our Reading Program.
Replies
0
Boosts
0
Views
715
Activity
Nov ’25
Automated Certificate Management Blocked by -60005 Security Framework Error
Attempts to programmatically update or add numerous system-installed certificates (a common practice for organizations that rotate certificates regularly) are blocked, forcing manual, insecure, and error-prone workarounds. The root cause lies in the stricter security protocols implemented in macOS 15, specifically: System Integrity Protection (SIP) and Transparency, Consent, and Control (TCC) Command we are using : sudo security authorizationdb write com.apple.trust-settings.admin
Replies
0
Boosts
0
Views
943
Activity
Jul ’25
How to exclude system app information from iOS/iPadOS app information
I'm using Apple's MDM protocol InstalledApplicationListCommand to get information about installed apps. From iOS/iPadOS 26, the app information obtained by InstalledApplicationListCommand includes information on all apps including system apps (apps that come standard with iOS/iPadOS). https://developer.apple.com/documentation/devicemanagement/installed-application-list-command I want iOS/iPadOS26 to get the same information as the app information I get from the previous iOS/iPadOS, and I want to exclude system apps from the app information I get with the InstalledApplicationListCommand. As a way to exclude system apps, you can use the app ID I'm thinking of a way to exclude anything that starts with "com.apple" (the Identifier key value of the InstalledApplicationListResponse.InstalledApplicationListItem object). As a way to exclude system apps, please tell us whether the above method is appropriate and whether there will be any problems in the future.
Replies
0
Boosts
0
Views
883
Activity
Nov ’25
Platform SSO - open source initiative
Hi, We developed a Platform SSO extension for our IdP, Keycloak. It would be great to get some feedback on it: https://francisaugusto.com/2025/Platform_single_sign_on_diy/
Replies
0
Boosts
0
Views
807
Activity
Nov ’25
Issue Installing PKG via MDM on macOS 15 – “The app is running and we don’t have the context to quit it, failing install”
We’re running into a problem when deploying certain .pkg installers via MDM on macOS 15 and above. The installation fails with the following error message: “The app is running and we don’t have the context to quit it, failing install.” Context: The .pkg is being pushed through an MDM solution (not installed manually). This happens consistently across multiple macOS 15+ devices. The target app is often already running when the MDM tries to install the update. Unlike a manual installation, the MDM does not appear to have the ability to quit the running app before proceeding. Questions: Is this a known change in macOS 15 where MDM-delivered installs no longer have permission to terminate apps during package installation? Are there recommended best practices for handling app updates via .pkg through MDM in this scenario? Has anyone implemented a workaround—such as pre-install scripts, user notifications, or policies to quit the app before running the installer—that works reliably on macOS 15? Is Apple planning to update MDM behavior or installer APIs to address this, or should admins expect to handle quitting apps entirely outside of the MDM installation process? Any insights from Apple engineers or other developers/admins who have encountered this would be really helpful.
Replies
0
Boosts
21
Views
1.9k
Activity
Aug ’25
Disable Fast User Switching in Control Center
We've disabled FUS through a config profile, but users can still access FUS by enabling the MenuBar/Control Center icons. My org would like to prevent access to FUS so I've created a config profile. But the profile doesn't seem to work. Anyone have any ideas what I'm missing, or is this an OS bug? <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>PayloadDisplayName</key> <string>macOS - Tahoe - Disable Fast User Switching Control Center</string> <key>PayloadIdentifier</key> <string>com.myorg.fast-user-switching</string> <key>PayloadType</key> <string>Configuration</string> <key>PayloadScope</key> <string>System</string> <key>PayloadUUID</key> <string>f1a2b3c4-d5e6-7890-abcd-ef1234567890</string> <key>PayloadVersion</key> <integer>1</integer> <key>TargetDevmyorgType</key> <integer>5</integer> <key>PayloadContent</key> <array> <dict> <key>PayloadType</key> <string>com.apple.controlcenter</string> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadIdentifier</key> <string>com.apple.controlcenter.57EBEF9E-E568-411E-AE27-500AD98C94F4</string> <key>PayloadUUID</key> <string>f1a2b3c4-d5e6-7890-abcd-ef1234567890</string> <key>UserSwitcher</key> <integer>8</integer> </dict> <dict> <key>PayloadType</key> <string>.GlobalPreferences</string> <key>PayloadVersion</key> <integer>1</integer> <key>PayloadIdentifier</key> <string>.GlobalPreferences.71DE1486-60BC-4CB9-890D-AD50A772890D</string> <key>PayloadUUID</key> <string>c5234012-e0sw-2066-6fl8-3bd5p8125op7</string> <key>MultipleSessionEnabled</key> false/> </dict> </array> </dict> </plist>
Replies
0
Boosts
0
Views
307
Activity
Sep ’25
Will a device automatically unenroll if the identity certificate expires?
I am trying to find clarification on something. We are seeing strange cases where customer devices seem to unenroll themselves after a period of MDM inactivity. This seems to tie into roughly when their identity certificate has expired. We can't confirm this because the device has since unenrolled. Is there any case where an Apple device will automatically unenroll if it's identity certificate has expired? This doesn't always seem to happen - I had a device respond immediately after being switched off for a year - but could this be down to some devices being DEP enrolled and others manually enrolled?
Replies
0
Boosts
0
Views
490
Activity
Jul ’25
MDM Profile Installation Issue on iPhone 17 - Suspected Parameter Transmission Error
Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.
Replies
0
Boosts
0
Views
446
Activity
Oct ’25
startosinstall “Helper tool crashed…” when upgrading macOS with MDM OS update restrictions — request Apple-recommended update method for MDM-managed Macs
We are upgrading macOS (minor versions and potentially major versions) using a scripted approach: Install the InstallAssistant package via installer Trigger OS install via startosinstall On MDM-managed assets, OS update policies appear to prohibit or interfere with the update flow. The update often fails with startosinstall reporting “Helper tool crashed…” during the “Preparing” phase. Steps to Reproduce On an MDM-enrolled Mac with OS update restriction/deferral policies applied, run: sudo /usr/sbin/installer -pkg /Path/To/InstallAssistant.pkg -target / && echo 'MACOS_PASSWORD' | /Applications/Install\ macOS\ Sonoma.app/Contents/Resources/startosinstall --agreetolicense --forcequitapps --stdinpass --user MACOS_USER Actual Result Package installation reports success, but startosinstall fails during preparation with: Standard Output installer: Package name is macOS15.7_SoftwareUpdate installer: Upgrading at base path / installer: The upgrade was successful. By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms. If you do not agree, press CTRL-C and cancel this process immediately. Preparing to run macOS Installer... Preparing: 0.0% Preparing: 0.1% ... Preparing: 24.9% Standard Error Helper tool crashed... notes.log Install.log is also attached. Questions for Apple / Ask: We suspect this crash is caused by MDM OS update restrictions/policies. We need Apple’s recommended method to perform macOS updates (minor + major) when MDM is present, especially in environments where update deferrals/restrictions may be configured.
Replies
0
Boosts
1
Views
1.6k
Activity
Jan ’26
How to show screen skipped by ADE SkipKeys
Hi, I might be a bit late to the party, but Apple has added several SkipKeys such as: TapToSetup and SafetyAndHandling. I want to make sure that the keys is working properly, so I want to do the before-after comparison, however I just can't seem to show pages related to those keys. Just for information, I'm based in Japan and I've been using iPhone pro 16 and M2 iPad Pro for the testing. I believe that TapToSetup is apple tv-related, so I've tried various things such as having it in a same network or using the same apple account both in Apple TV and the iPhone/iPad but I can't get it to show. Any ideas?
Replies
0
Boosts
0
Views
1.2k
Activity
Jan ’26
Incorrect MDM Command Structure in DeclarativeManagement Example
I'm writing to point out a potential structural error in an example of the DeclarativeManagement command. This could cause significant confusion for developers implementing the MDM protocol. The standard structure for a server-to-device MDM command requires CommandUUID and the Command dictionary to be siblings under the top-level dictionary. The CommandUUID serves as a top-level identifier for the entire command envelope. This is the correct, expected structure: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> </dict> </plist> This is an example of the incorrect structure I've seen: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> </dict> </plist>
Replies
0
Boosts
0
Views
635
Activity
Oct ’25
How long does it take to get into the Apple Small Business Program?
I applied over a month ago and haven't heard back to the Apple Small Business Program. What should I do to speed things up?
Replies
0
Boosts
0
Views
160
Activity
Apr ’25
Enterprise Program Renewal date keeps moving
Hi We've had an Enterprise Developer a/c for years. But last year they asked a bunch a questions to confirm we were a company. I answered them all and then it said it would review the answers. Were a big company and answered these questions before so just expected it to go through. Then our Enterprise Program a/c was up for renewal in April. But the money was never taken from the company cc and every expiry date the renewal date keeps moving forward a month. Its now been moved to Sep 2025. Either were getting April-Sep free or were going to be landed with a CC bill for 12+5 months soon. Anyone else seeing this. Is there an email or webpage for Enterprise a/c support? We have the money :)
Replies
0
Boosts
0
Views
454
Activity
Sep ’25
java installed not fetched in system_profiler command
I am using system_profiler command to check on the installed application list from mac device. **Terminal command to check installed java version - ** But while running /usr/sbin/system_profiler SPApplicationsDataType -xml , I cant able to find Java as an installed application. Is this a known issue or do we have any alternative workaround to fetch the same?
Replies
0
Boosts
0
Views
161
Activity
May ’25
Duplicate App identifiers reported
The result Plist for the InstalledApplicationList MDM command is reporting duplicate Application identifiers. Sometimes with different version, other times with the same version. The device is MacOS 15.5, Enrolled via ABM (Supervised). Here are a couple samples from the returned list. Duplicate app: <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> <dict> <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> Different Version: <key>BundleSize</key> <integer>4197200</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>11.0.0.39</string> <key>Version</key> <string>11.0.0.39</string> </dict> <dict> <key>BundleSize</key> <integer>4443177</integer> <key>Identifier</key> <string>com.adobe.AcroLicApp</string> <key>Installing</key> <false/> <key>Name</key> <string>AcroLicApp</string> <key>ShortVersion</key> <string>25.001.20432</string> <key>Version</key> <string>25.001.20432</string> </dict> <dict> <key>BundleSize</key> <integer>7380980</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>10.0.0.274</string> <key>Version</key> <string>10.0.0.274</string> </dict>
Replies
0
Boosts
0
Views
987
Activity
Jul ’25
Apple Teacher
It's a great platform to grow your knowledge. Apple Teacher
Replies
0
Boosts
0
Views
217
Activity
Jun ’25
forceAirDropUnmanaged not blocking proximity-based AirDrop (NameDrop) on iOS
We’ve run into what looks like a gap in how forceAirDropUnmanaged is enforced on iOS devices. Setup: Device: iOS 17.x (unsupervised, enrolled in MDM) MDM Restriction: forceAirDropUnmanaged = true Managed Open-In restriction also applied (block unmanaged destinations). Verified: from a managed app, the AirDrop icon is hidden in the share sheet. This part works as expected. Issue: When two iOS devices are brought close together, the proximity-initiated AirDrop / NameDrop flow still allows transfer of photos, videos, or files between devices. In this path, forceAirDropUnmanaged does not appear to apply, even though the same restriction works correctly in the standard sharing pane. What I’d expect: If forceAirDropUnmanaged is enabled, all AirDrop transfer paths (including proximity/NameDrop) should be treated as unmanaged, and thus blocked when “Managed Open-In to unmanaged destinations” is restricted. What I observe instead: Share sheet → AirDrop hidden ✅ Proximity/NameDrop → transfer still possible ❌ Questions for Apple / Community: Is this a known limitation or expected behavior? Is there a different restriction key (or combination) that also covers proximity-based AirDrop? If not currently supported, should this be filed as Feedback (FB) to request alignment between share sheet AirDrop and NameDrop enforcement? This behaviour introduces a compliance gap for organisations relying on MDM to control data exfiltration on unsupervised or user-enrolled devices. Any clarification or guidance would be greatly appreciated.
Replies
0
Boosts
21
Views
1.3k
Activity
Aug ’25
VPP app installation delayed
During VPP app installation, the app-device asset association event took longer than the usual maximum of 30 seconds to complete, regardless of the number of app licenses involved.
Replies
0
Boosts
0
Views
571
Activity
Aug ’25