Notifications

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Learn about the technical aspects of notification delivery on device, including notification types, priorities, and notification center management.

Notifications Documentation

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Push Live Activity not showing up
This is in an iOS Simulator running iOS 18.2 I send a start live activity push notification from the Push Notifications Console on icloud.developer.apple.com. When checking the console.log output it seems to receive the message, yet the activity does not appear in the dynamic island. (the app is backgrounded when I test this) Can anyone tell me why it's not showing? Starting the same activity from within the app using Swift code works fine. Here is the console.app output: default 11:01:59.060954+0100 apsd <APSConnectionServer: 0x104207b80; development/com.apple.aps.sessioncore.PushNotifications.dev/liveactivitiesd 0>: Sending push to client. UUID: (null) default 11:01:59.061012+0100 apsd Dispatching high priority message on server: <APSConnectionServer: 0x104207b80; development/com.apple.aps.sessioncore.PushNotifications.dev/liveactivitiesd 0> default 11:01:59.061770+0100 apsd Looking up connection on peer: 4304b50 found <APSConnectionServer: 0x104207b80; development/com.apple.aps.sessioncore.PushNotifications.dev/liveactivitiesd 0> default 11:01:59.062283+0100 liveactivitiesd APSXPCDeliverMessageEvent: Created APSIncomingMessage. UUID: (null) default 11:01:59.062642+0100 liveactivitiesd <APSConnection: 0x600003d18000> Delivering message from apsd: <APSIncomingMessage: 0x600000c2e9a0> 2897852514 com.****.****.push-type.liveactivity default 11:01:59.062763+0100 liveactivitiesd <APSConnection: 0x600003d18000> Delivering message from apsd. UUID: (null) default 11:01:59.063374+0100 liveactivitiesd <APSConnection: 0x600003d18000> making delegate (<SessionPushNotifications.APSPushConnection: 0x600000227460>) calls to deliver message 2897852514 { aps = { alert = { "loc-key" = "recording_started_message"; "title-loc-key" = "recording_started_title"; }; attributes = { isRecording = 1; }; "attributes-type" = SWAutomaticTripRecorderActivityAttributes; "content-state" = { distance = 0; }; event = start; timestamp = 1742374701; }; } for topic com.****.****test.push-type.liveactivity default 11:01:59.063440+0100 liveactivitiesd <APSConnection: 0x600003d18000> calling <SessionPushNotifications.APSPushConnection: 0x600000227460> connection:didReceiveIncomingMessage: default 11:01:59.063740+0100 liveactivitiesd Acquiring keep-alive with reason: Received message default 11:01:59.063785+0100 liveactivitiesd Keep-alive reasons: ["Received message": 1] default 11:01:59.063803+0100 liveactivitiesd <APSConnection: 0x600003d18000> returned from <SessionPushNotifications.APSPushConnection: 0x600000227460> connection:didReceiveIncomingMessage: default 11:01:59.063883+0100 liveactivitiesd <APSConnection: 0x600003d18000> responding with an ack for message with guid E19D7D04-12A0-4F1B-B33C-F6BF57EE2EFF default 11:01:59.063921+0100 liveactivitiesd <APSConnection: 0x600003d18000> responding with an ack. UUID: (null) default 11:01:59.063996+0100 apsd Looking up connection on peer: 4304b50 found <APSConnectionServer: 0x104207b80; development/com.apple.aps.sessioncore.PushNotifications.dev/liveactivitiesd 0> default 11:01:59.064019+0100 apsd <APSUserCourier 0x100f052a0 development 0> informed that <APSConnectionServer: 0x104207b80; development/com.apple.aps.sessioncore.PushNotifications.dev/liveactivitiesd 0> acknowledges incoming message with guid E19D7D04-12A0-4F1B-B33C-F6BF57EE2EFF tracingUUID (null) default 11:01:59.064063+0100 liveactivitiesd Received message: topic: Topic(unsuffixed: "com.****.****test"); channelID: nil; token: Optional(128 bytes); eventType: start(SessionPushNotifications.IncomingMessage.EventType.StartParameters(attributesType: "SWAutomaticTripRecorderActivityAttributes", attributesData: 20 bytes, inputs: [])) for environment: development default 11:01:59.064198+0100 liveactivitiesd Received push event for com.****.****test::pushToStart default 11:01:59.064232+0100 liveactivitiesd Adding push-to-start budget for com.****.****test::pushToStart default 11:01:59.064273+0100 liveactivitiesd Acquiring keep-alive with reason: Database default 11:01:59.064296+0100 liveactivitiesd Keep-alive reasons: ["Database": 1, "Received message": 1] default 11:01:59.064313+0100 liveactivitiesd Acquiring keep-alive with reason: Database default 11:01:59.064330+0100 liveactivitiesd Keep-alive reasons: ["Database": 2, "Received message": 1] default 11:01:59.064342+0100 liveactivitiesd Reduced budget for com.****.****test::pushToStart to: 9 default 11:01:59.064358+0100 liveactivitiesd Topic com.****.****test.push-type.liveactivity has remaining budget for pushToStart of 9 default 11:01:59.064369+0100 liveactivitiesd Topic com.****.****test.push-type.liveactivity has not used any budget for activity default 11:01:59.064436+0100 liveactivitiesd Scheduling wake to re-evaluate push subscription budgets at 2025-03-19 11:01:59 +0000 default 11:01:59.064547+0100 liveactivitiesd Earliest nonwaking date from task "Push server budget timeout expiration": 2025-03-19T12:01:59+01:00, finalWakeTarget: 2025-03-19T12:01:59+01:00 3599.999696 default 11:01:59.064593+0100 liveactivitiesd Earliest waking date from task "Push server budget timeout expiration": 2025-03-19T12:01:59+01:00, finalWakeTarget: 2025-03-19T12:01:59+01:00 3599.999651 default 11:01:59.064620+0100 liveactivitiesd Scheduling nonwaking task for: 2025-03-19T12:01:59+01:00 in 3599.999622s default 11:01:59.064659+0100 liveactivitiesd Scheduling waking task for: 2025-03-19T12:01:59+01:00 in 3599.999584s default 11:01:59.064671+0100 liveactivitiesd Acquiring keep-alive with reason: wake scheduling default 11:01:59.064692+0100 liveactivitiesd Keep-alive reasons: ["Database": 2, "Received message": 1, "wake scheduling": 1] default 11:01:59.064734+0100 liveactivitiesd Scheduling waking task for adjusted date: 2025-03-19T12:01:59+01:00 in 3599.999508s default 11:01:59.064768+0100 liveactivitiesd xpc_activity_register: com.apple.sessionkit.wake, criteria: dictionary default 11:01:59.064843+0100 liveactivitiesd Received pushToStart notification for com.****.****test::pushToStart default 11:01:59.064955+0100 liveactivitiesd Keep-alive reasons: ["Database": 2, "Received message": 1] default 11:01:59.064979+0100 liveactivitiesd Publishing event: timestamp: 2025-03-19 08:58:21 +0000; activityIdentifier: F432AB2F-1799-4437-B54B-6D9D70A0B260; eventType: start(SessionPushNotifications.PushEvent.EventType.ActivityStartParameters(attributesType: "SWAutomaticTripRecorderActivityAttributes", attributesData: 20 bytes, contentSourceRequests: [ActivityKit.ActivityContentSource.Request.push(request: ActivityKit.PushActivityContentSource.Request.push, target: ProcessDescriptor.Request("com.****.****test")), ActivityKit.ActivityContentSource.Request.process(target: ProcessDescriptor.Request("com.****.****test"))]))
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95
Mar ’25
HOW TO: make sure that both old and new server certificates are included in the Trust Store
We are struggling with the lack of information provided by Apple re: Apple Push Notification service server certificate update We want help from other developers on HOW TO: make sure that both old and new server certificates are included in the Trust Store Exactly HOW is this done? What is the Trust store and how is it accessed? Is this done for our account once OR for each for the apps utilising APNs? Can anyone assist? Thanks Louise
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188
Jan ’25
Is there a way to dynamically configure Actionable Notifications?
Hello, We are trying to implement Actionable Notifications on iOS via Remote Notifications. According to Apple’s official documentation (Declaring Your Actionable Notification Types), it is recommended to register notification categories at launch time. However, in our use case, the number of buttons and their actions in the Actionable Notification are determined at the time of the Remote Notification request. This means that we cannot predefine the categories at app launch but need to dynamically configure them based on the payload of the Remote Notification. Our Approach We are considering setting aps.mutable-content = 1 and using Notification Service Extension to modify the categoryIdentifier dynamically. Below is the JSON payload we plan to use for Remote Notifications: { "aps": { "alert": { "title": "New Message Received!", "body": "Check out the details." }, "category": "DYNAMIC_CATEGORY", "mutable-content": 1 }, "categoryData": { "id": "DYNAMIC_CATEGORY", "actions": [ { "id": "REPLY_ACTION", "title": "Reply", "options": ["foreground"] }, { "id": "DELETE_ACTION", "title": "Delete", "options": ["destructive"] } ] } } Questions: Can we dynamically configure Actionable Notifications based on the Remote Notification payload? If we set categoryIdentifier in Notification Service Extension’s didReceive(_:withContentHandler:), will users still see the correct action buttons even if the app is terminated? What is the recommended approach to dynamically configure Actionable Notifications at the time of receiving the Remote Notification, rather than at app launch?
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76
Mar ’25
[App Store Server Notifications] ONE_TIME_CHARGE production release...
Dear Apple! During WWDC24 you announced that ONE_TIME_CHARGE notification is available on the sandbox environment and will be available "it will be available in production later this year" - it's March 2025 and there is still no production release of this feature. Could you share some timeline and plans for when we can expect that feature deployed to production? Thanks in advance!
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89
May ’25
Push Notifications largely not get transmitted
I have three apps with a very low user rate, so it's easier to compare. In all three apps, when I send a notification to APNs, over two-thirds receive a "Stored - Device Offline" status, but only one or two notifications are delivered afterward. No message has been sent after that. The total number of recipients is 89; 26 were delivered to the device, and 62 were stored in APNs. One was delivered from storage, and one was discarded. All app users are located in the same region, and mobile internet or Wi-Fi is available everywhere. I can't believe that so many iPhone users aren't getting connected to APNs to receive the stored message. Or are event not connected. Or are there any other reasons why a notification cant be transmitted. (User beahaviour, time of not using the app or something else?)
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98
Mar ’25
APNS Connection Timed out
This error has been continuously occurring for about 9 hours. We have not replaced the certificate, modified the server code, or changed the firewall policy. Some requests succeed, but many are timing out, with several timeouts occurring every minute. We are unable to find the cause. Please help. APNS Exception io netty channel ConnecttimeException: Connection timed out
APNSOutboundHandler api.push.apple.com/17.188.169.28:443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 api.push.apple.com/(other ip):443 ...
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696
Apr ’25
Critical Alerts App for doctors
Hi there, I’m currently working on an app designed for doctors to respond to life-threatening situations in hospitals. The goal is for critical alerts to trigger an alarm, regardless of whether the app is in the foreground or background. The critical alerts entitlement is already set up, but there’s a limitation: I can only attach a 30-second audio file to the notification, as I can’t run code to loop the sound when the app is swiped away. Does anyone have suggestions on how I might approach this problem? Thanks so much in advance!
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178
Feb ’25
What is the point of thread-id/grouping in push notifications if grouping depends upon user preferences?
There's plenty of articles out there about programatically grouping push notifications. However I have tried setting the thread-id in the push payload when sending a push, or setting the threadIdentifier for a received push in a notification service extension to be the same for several pushes. But if within the iPhone Settings / Notifications the user selects to display pushes as List and turns off Notification Grouping, then each notification resulting from the push appears on its own separately. Is there something other than thread-id/threadidentifier that is used to programmatically group them? If not then whats the point of these as grouping and display is actually under the control of user.
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93
Mar ’25
Weather Notifications
I'm strugling about the way how to code notifications for my weather aplication. I use data from my server that receives weather changing values from my own weather station and want to notify user of my app when eg strong wind will blow or temperature go under eg 3℃ etc. The weather station has 8 sensors so there is sometimes a lot of data changing in particular minute that i set to parse data from server and notify user about it. But the notifications only works only when app is on and couple minutes after locking display. So please what could i use strategy for the app to works even when the app sleeps ?
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90
Mar ’25
Inconsistent grouping of notifications
I'm sending push notifications to a notification extension, and within the extension setting the threadIdentifier to be the same. But I'm observing inconsistent grouping behaviour, and behaviour that changes over time. The general iPhone settings are to display notifications as a Stack, and the app settings are to show on lock screen, notification center and banners and the notification grouping is set to by app (changing it to automatic doesn't affect the behaviour below). Pushes are displayed on the lock screen grouped together, then if the device is roused and the screen swiped down to reveal the notification center then they are still grouped. So far so good. If the iphone is active then the notifications appear at the top of the screen, one by one, but in this case if there is a swipe down to reveal the notification center then the notifications are not grouped when displayed, but shown individually. But then if one waits a few minutes and then displays the notification center for a 2nd time, sometimes now they will be grouped, but sometimes not. Why are they not (always) being displayed as grouped in the notification center?
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76
Mar ’25
PushKit Voip notifications not triggering CallKit UI in the background
I am trying to add voip call functionality to my app. It works as expected while the app is in the foreground. But in the background it does not. I have registered the app as requiring background voip permissions. My implementation doesn't fit into one of these posts, so here is a gist: https://gist.github.com/BrentMifsud/4be43c022c1279f04ecb56250a86b3f1
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408
Jan ’25
Push Notification don't wake up my app
Hi everyone, We're experiencing an issue with our Flutter app that uses PushKit, CallKit, and Janus for handling VoIP calls. Everything works fine when the app is in the foreground, but when the app is in the background or completely closed (terminated state), the behavior is inconsistent: Sometimes, incoming calls are received as expected. Other times, the app does nothing, and the call is not delivered at all. Upon checking the console logs, we noticed that our app is being canceled (terminated by the system), which seems to be the reason why calls are not coming through. This happens randomly, making it difficult to reproduce consistently. Additional Details: The app is configured to handle VoIP notifications correctly. We are using PushKit to wake up the app and trigger CallKit for the incoming call UI. When the app is active, calls are handled correctly via Janus WebRTC signaling. We have verified that background modes for VoIP are enabled in the Info.plist. We suspect that iOS may be aggressively killing the app in the background, preventing incoming call notifications from reaching it. Questions: Has anyone experienced similar behavior with PushKit + CallKit on recent iOS versions? Could iOS be terminating the app due to background execution policies? Are there recommended best practices to ensure reliable delivery of VoIP notifications when the app is closed? Any insights or suggestions would be greatly appreciated! Thanks! Addional Information: this is the cancellation information at console: Received incoming message on topic hiperme.app at priority 10 por omisión 17:10:18.462084-0300 dasd CANCELED: com.apple.pushLaunch.hiperme.app:E8BACD at priority 10
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137
Mar ’25
Incoming call notifications problems
Good day We developed a simple swift code to make the device ringing when a certain type of notifications arrives from our backend. This is the code: let phoneNumber = CXHandle(type: .generic, value: (self.userInfoForPluginCall!["data"] as! [String:Any]) ["caller"] as! String) callUpdate.remoteHandle = phoneNumber let configuration = CXProviderConfiguration(localizedName: "Trec Conf") configuration.maximumCallGroups = 1 configuration.maximumCallsPerCallGroup = 1 configuration.supportsVideo = false configuration.supportedHandleTypes = [.generic] configuration.iconTemplateImageData = UIImage(named: "callkit-icon")?.pngData() let callProvider = CXProvider(configuration: configuration) callProvider.setDelegate(self, queue: nil) callProvider.reportNewIncomingCall(with: callUUID!, update: callUpdate, completion: {error in}) We are noticing some problems on the call screen: on certain devices (iOS 18.4RC) the normal call screen appears and the user can answer or decline the call, on other devices (iOS 18.3, especially with dynamic island) only a phone icon appears in the upper right corner and no possibility to answer or deny call. Any idea on why we are encountering that behavior? Thanks
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148
Mar ’25
Issue with Live Activity Update - "The device token doesn't match the specified topic"
Hi! I am encountering an issue when attempting to send a test notification to update a live activity. The request is failing with the following error: { "code": 400, "message": "bad-request", "reason": "The device token doesn't match the specified topic.", "requestUuid": "3ed3fc0c-9c57-4d67-8ae8-cbabe0579b10" } I have verified that all device tokens and app identifiers are correct, but the error persists. Could you please assist in identifying the root cause of this issue?
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593
Jan ’25
Action Required: Apple Push Notification Service Server Certificate Update
Hello Everyone, I have some questions regarding the Apple notification alert update received in October 2024 for the APNs server certificate update. We are using Azure Notification Hub to receive push notifications. I confirmed with the Azure team, and they have already implemented the required changes. However, push notifications are still not working in the sandbox environment. Could you please provide any insights on this? Thanks.
2
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506
Feb ’25
PTT Framework Restrictions
We are attempting to update our app to use the PTT framework, as it has been made clear that this will be required in a future iOS version as opposed to using the Unrestricted VoIP entitlement we are using for several features of our app. However, the behavior of this framework poses some problems with implementing our app's functionality: It is not possible to programmatically join a channel when the app is not in the foreground. This hinders our ability to implement the Automatically activate radio stream feature of our app, which allows users who have opted into this feature to immediately begin hearing live PTT audio from their agency following an incident alert. Having the app constantly "joined to a channel" and using the restoration delegate could potentially work, however this is not ideal as this would result in the PTT UI needing to be displayed at all times, even when no radio stream is activated. We have a "Text to Speech" option that, when enabled, reads out the content of an incident alert after the alert sound has played. This currently happens by triggering an AVSpeechSynthesizer in the PushKit incoming push callback. It may be possible to render TTS audio on the fly in a Notification Service Extension and assign it as the notification's sound, if that is possible this is less of a problem. We also use the PushKit callback to, again if the user has enabled it, activate a "Shake to Respond" feature, allowing a short period of time after receiving an incident alert in which the user can shake their device to indicate that they are responding to the incident. There does not appear to be any way to have the level of background execution required to implement this using an NSE, and this is of course beyond the scope of the PTT framework. What options do we have to be able to continue to provide this functionality, without risk of it being disabled in a future iOS version?
2
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421
Apr ’25
Firebase Push Notification Background Handling Fails on TestFlight iOS App
Hi, We are using Firebase to configure APNs (Apple Push Notification Service) for sending push notifications. During local testing, the push notifications are received properly when the app is in the foreground or background. After TestFlight testing and passing review, we found that when the app is installed using the developer's Apple ID, push notifications are received correctly whether the app is in the foreground or background. However, when the app is provided to other testers (using non-developer Apple IDs), notifications are only received when the app is in the foreground, and they are not triggered when the app is in the background or inactive state. Request for Assistance: Why, after TestFlight testing and passing review, does the app receive push notifications properly in the background when installed using the developer's Apple ID, but on other testers' devices, notifications are not received when the app is in the background? Are there any differences in Apple ID types or device configurations (developer ID vs. regular tester ID) that could affect the behavior of push notifications in the background mode? Do we need to apply any additional settings or permissions, particularly for handling background push notifications? Are there any iOS version or device-specific limitations that could impact the proper delivery of background push notifications? Additional Information: The app is properly configured for APNs, and push notifications are being sent via Firebase. In the developer's Apple ID test environment, the app receives push notifications properly whether it is in the foreground or background. On other testers' devices, push notifications are only received when the app is in the foreground, and they are not received when the app is in the background. All test devices have been verified to have notification permissions enabled, and Firebase configuration is correct.
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74
Apr ’25
APN push notifications failling
After my membership was renewed (auto-payment was rejected, and my account was manually paid), my app stopped receiving notifications I thought was an invalidation by membership but after some days, my app kept not receiving notifications. I just recreated a new key for my app, (I hope it solves the problem) My question is, do I need to make another change to my account to reenable services?
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222
Jan ’25