Notifications

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Learn about the technical aspects of notification delivery on device, including notification types, priorities, and notification center management.

Notifications Documentation

Posts under Notifications subtopic

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Critical Alerts Entitlement
Hi Team, We’re following up on our request for the Critical Alert entitlement for our app, which we plan to use to notify users about critical states of their devices. It’s been almost 4 weeks since we submitted the request, and we wanted to check on the typical review timeline so we can plan our upcoming work accordingly. If there’s anything we can provide or clarify to help complete the review or make the process easier, we’d be happy to assist. or the right forum to reach out to.
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Jul ’25
Status of Action Required: Apple Push Notification Service Server Certificate Update
According to the Apple notification alert received in October 2024, the APNS server certificate update for production is scheduled for February 24, 2025. Has this change been implemented, or is there a platform or method to verify whether this update has been applied in production? If so, where can we check this?"
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330
Feb ’25
Certification Authority (CA) for Apple Push Notification service (APNs)
I got a notification that the Certification Authority (CA) for Apple Push Notification service (APNs) is changing. Does this affect the push service for Apple Wallet passes or just for apps? I have a push service for Apple Wallet passes but no service for apps. I don't use push notification service for anything other than for Apple Wallet Pass push notifications, not at all for apps. Is there anything I need to do or is this not relevant to my situation? If it does, what do I need to change in order to make sure my service still works? Do I just replace the certificate? Is there a standard path where it would live on the server? I'm sure this is a simple thing, but it's been over a decade since I wrote the push service so I'm pretty rusty.
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397
Feb ’25
After uninstalling the app, ManagedSettingsStore.shield is still active — seems to be an Apple system behavior
I’m using the shielding API, my code: let store = ManagedSettingsStore() let whitelist = SharedDefaults.whitelistApplications store.shield.applicationCategories = .all(except: whitelist) And to clear the shield, my code is: store.shield.applications = nil store.shield.applicationCategories = nil The issue: Some users report that after uninstalling my app, the shield is still active, and the UI changes to the default iOS system interface. Even after restarting the device, the apps on the phone remains locked, so the user has no way to remove the shield. Recently I’ve received several complaints on social media and App Store comments, accusing my app of being malicious software. This is not a 100% reproducible bug, but it happens frequently enough. I was also able to reproduce it myself by uninstalling the app during an active lock session. Could Apple engineers please look into this issue and advise how to ensure that once the user uninstalls the app, the device is no longer locked?
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190
Oct ’25
HOW TO: make sure that both old and new server certificates are included in the Trust Store
We are struggling with the lack of information provided by Apple re: Apple Push Notification service server certificate update We want help from other developers on HOW TO: make sure that both old and new server certificates are included in the Trust Store Exactly HOW is this done? What is the Trust store and how is it accessed? Is this done for our account once OR for each for the apps utilising APNs? Can anyone assist? Thanks Louise
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188
Jan ’25
PushKit with CallKit - CallKit not shown when app is in background or terminated
Hi team, I am developing VOIP feature using PushKit and CallKit but CallKit is not show when app in background or terminate state, now in foreground state I can call reportNewIncomingCall from pushRegistry-didReceiveIncomingPushWith and it's work as expected but the problem is in background or terminate state it's not my setup: PushKit is configured In Signing & Capabilities I add background modes (Remote notifications and Voice over IP) In info.plist I add <key>UIBackgroundModes</key> <array> <string>voip</string> I'm not sure should I create new VOIP Certificate but now I can receive message notification normally. Any help or suggestions would be greatly appreciated Thank you
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146
Jul ’25
Apple Push Notification service server certificate Was the update published as scheduled?
I tried below at 2:00 PM on 21/01/2025(JST). Apple Push Notification service server certificate update I followed above, a new server certificate: "SHA-2 Root : USERTrust RSA Certification Authority certificate" was added to my push server, but a certificate error occurred and push notifications could not be sent. So I refered this article,Instead of connecting via DNS name resolution at api.development.push.apple.com, I fixed api.development.push.apple.com to "17.188.143.34" in /etc/hosts, I could push notifications with the new server certificate. (I got this IP(17.188.143.34) from this airtcle) From this, I suspect that Apple had not yet updated the APNs certificate (CA) for the Sandbox environment as of 2:00 PM on January 21, 2025 (JST). Was the update published as scheduled?
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776
Jan ’25
Critical Alerts App for doctors
Hi there, I’m currently working on an app designed for doctors to respond to life-threatening situations in hospitals. The goal is for critical alerts to trigger an alarm, regardless of whether the app is in the foreground or background. The critical alerts entitlement is already set up, but there’s a limitation: I can only attach a 30-second audio file to the notification, as I can’t run code to loop the sound when the app is swiped away. Does anyone have suggestions on how I might approach this problem? Thanks so much in advance!
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178
Feb ’25
Where can I find the documentation explaining behavioral differences in notification permission request windows across different versions?
I invoked the getNotificationSettingsWithCompletionHandler method of UNUserNotificationCenter on multiple test devices. After dismissing the notification permission request dialog (without explicit denial), the returned UNNotificationSettings object showed inconsistent authorizationStatus values across OS versions: ​**iOS 18:​ Returns UNAuthorizationStatusNotDetermined ​iOS 14.2:**​ Returns UNAuthorizationStatusDenied Where can I find official Apple documentation explaining this behavioral discrepancy between system versions?
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334
Feb ’25
Location Push Extension Cannot Wake after 10 mins
Hi team, I'm developing a feature that's collecting the device locations for home security app. We've been following https://developer.apple.com/documentation/corelocation/creating-a-location-push-service-extension apns-push-type set to location. apns-priority set to 5. during testing, we found that the device's notification extension cannot be triggered after device going into lock screen for 10 mins. Wonder should we set the priority to 10? Thanks!
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301
Feb ’25
didRegisterForRemoteNotificationsWithDeviceToken Not Called on iOS 18.1.1
I'm experiencing issues with didRegisterForRemoteNotificationsWithDeviceToken not being called on iOS 18.1.1. Here's what I've tried: Basic Setup: Properly configured UNUserNotificationCenter Requested permissions with requestAuthorization(options:) Registered for remote notifications with registerForRemoteNotifications() Environment: Xcode 16.3 iOS 18.1.1 (physical device) Firebase (tried with and without it) Troubleshooting: Verified provisioning profile includes Push Notifications Confirmed APNs certificate is valid Disabled Firebase's method swizzling Tested on a clean project (works fine) Checked device logs (no relevant errors) Code Snippet: // In AppDelegate.swift public func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) { let tokenParts = deviceToken.map { data in String(format: "%02.2hhx", data) } let tokenString = tokenParts.joined() print("📱 Device Token: \(tokenString)") // Store the token for your backend UserDefaults.standard.set(tokenString, forKey: "deviceToken") // Send to backend Task { do { try await APIService.shared.setDeviceToken(tokenString) } catch { print("❌ [AppDelegate] Failed to send device token to backend: \(error)") } } } public func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool { // IMPORTANT: First handle push notification registration UNUserNotificationCenter.current().delegate = self // Request notification permissions self.requestNotificationPermissions() // Register for remote notifications DispatchQueue.main.async { UIApplication.shared.registerForRemoteNotifications() } return true } private func requestNotificationPermissions() { UNUserNotificationCenter.current().requestAuthorization(options: [.alert, .badge, .sound]) { granted, error in guard granted else { print("❌ Notification permission not granted") return } print("✅ Notification permission granted") } }
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May ’25
VoIP / PushKit notification failure on versions of iOS 18
We are trying to figure out a strange issue. Our app has not changed for at least 10 months but my devices and the QA tester device have all stopped receiving push/call notifications for twilio voip The twilio credential and apple voip services certificate are in date and valid It is pointing to the correct bundle id and topic (not changed configuration for years) token passed in to TwilioVoiceSDK.register() is retrieved from PKPushRegistry as per guide Running locally the Twilio Voice SDK successfully registers and retrieves APNs token What is interesting is if I log in with exactly the same client account on an iOS 18.5 device (and an older iPad) call notifications work perfectly (I have made sure all focus modes/dnd are off and notification settings are identical) The only changes myself and QA have made recently is minor iOS 18 version updates - 18.6.2 and 18.7.1 These now receive Invalid device token from APNs when Twilio attempts to create a call/voip notification for the user identity Our devices sometimes switch environments test/prod so I installed the app cleanly on a borrowed 18.6.2 device and got the exact same issue We have tested on these devices most of the year with no issues. I have been in touch with twilio support and added code to explicitly unregister and re register on an affected device to clear any bindings but it didn't help. Have apple made any changes in PushKit or token behaviour for later versions of iOS 18? Thanks
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Nov ’25
Action Required: Apple Push Notification Service Server Certificate Update
Hello Everyone, We have some doubts regarding the apple notification alert update received in Oct 2024 for APNS server certificate update. Does this change is already live for sandbox environment? As we have checked on sandbox environment without changing any certificate its working and we are able to get push notification. Does that means our system does not need any change for production as well? If required where we should add https://www.sectigo.com/knowledge-base/detail/Sectigo-Intermediate-Certificates/kA01N000000rfBO. This certificate. For FYI we are using python library called django-push-notifications which internally call to the APNS server for push notifications.
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623
Feb ’25
Status of Notification Service Extension filtering entitlement
Hi Apple engineering team, I contacted Developer Support regarding the status of our entitlements request, and they recommended that I post here for visibility. It’s been just over two weeks since we submitted the request, and we haven’t received any updates yet. We understand these requests can take time, but it’s unclear what the typical timeline looks like or if there’s any way to check on the progress. Is there a way to get an update or better understand where we are in the process? We’re trying to plan our release and would really appreciate any guidance on what to expect. Thanks in advance for your help.
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124
May ’25
Limit on consecutive push notifications (normal and critical alerts)
Hi, We have a use case where our app needs to send repeated push notifications (both normal and critical alerts) to inform the user about a critical device state and grab their attention. Since iOS doesn’t allow us to schedule local notifications beyond 30 seconds, I need to send multiple pushes from the server side. My questions are: Is there any documented limit on how many push notifications can be sent back-to-back before Apple starts throttling or restricting them? Are critical alerts treated differently from normal notifications in terms of delivery restrictions or frequency limits? Is there a recommended approach for handling scenarios where repeated urgent notifications are necessary to keep the user informed? I want to make sure I’m following Apple’s guidelines and not risking rejection during review.
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90
Sep ’25
Device token not being extracted - iOS app registered for push notifications but callback methods not called
Background: The project was created in Xcode 5, then recreated in new Xcode. Before migration, push notifications worked without issues, after migration device token stopped being extracted. Problem: iOS app registers for push notifications, but didRegisterForRemoteNotificationsWithDeviceToken or didFailToRegisterForRemoteNotificationsWithError methods are not being called. Current situation: App is registered for push notifications (isRegisteredForRemoteNotifications = true) Notification permissions are granted Entitlements are configured correctly (aps-environment: development) Bundle ID: com.autoserviceonline.app Team: BUSINESSVISION COMPANY, TOO (NS3FSG45V7) But callback methods are not being called What I've already tried: Deleted and recreated all App IDs in Apple Developer Portal Cleared Xcode cache and derived data Created new APNs certificates and provisioning profiles Removed "ghost" certificate from Keychain Access Problem persists Additional information: Also noticed that Push Notifications Console opens non-existent project "BV.TestSwiftData" with Personal Team instead of current corporate App ID com.autoserviceonline.app. These issues might be related to project migration from old Xcode. Request: Why iOS doesn't call callback methods for device token, although registration was successful?
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Jul ’25
Provisioning Profile Missing com.apple.developer.push-notifications Entitlement Despite Correct Setup
Hi all, I’m running into an issue with provisioning profiles not including the com.apple.developer.push-notifications entitlement — even though everything seems to be configured correctly. Here's what I’ve done: Checked the App ID has Push Notifications enabled. I’ve clicked “Configure” and created a Production APNs certificate under the App ID. I’ve regenerated the provisioning profiles (Ad Hoc and App Store). I can see within the profiles within App Store Connect that the push notifications capability is listed I’ve downloaded and decoded the profiles using: security cms -D -i profile.mobileprovision &gt; decoded.plist But com.apple.developer.push-notifications is still missing under the &lt;key&gt;Entitlements&lt;/key&gt; block. This is causing issues because: When I submit the build to eas I receive this error from XCode: - Provisioning profile "*** Adhoc" doesn't include the com.apple.developer.push-notifications entitlement. Profile qualification is using entitlement definitions that may be out of date. Connect to network to update. (in target '***' from project '***') Refer to "Xcode Logs" below for additional, more detailed logs. To isolate the issue further I: Created a completely new App ID, enabling Push Notifications from the start. Created new APNs certificate. Generated new provisioning profiles with a valid distribution certificate. Still no push entitlement embedded in the profile. Question: Has anyone else encountered this issue where Push Notifications are enabled and configured, but the entitlement still fails to embed in the profile? Thanks in advance.
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Jun ’25
Regarding Delay/timed out issue of IOS push notifications
Dear Team, Hope You are dong good! Problem Description:- We are facing a huge delay in receiving IOS Push notifications on concerned devices. Found System.Timeout.Exception Error in IOS Logs(Screenshot & Recent Logs attached) Found a network delay between service installed servers & APNS(Apple Push Notification Service) Destination URL & Ports using in Push Notification service:- api.push.apple.com api.development.push.apple.com Destination Port-443 Also Found the error(TCP reset From server) between source(service installed server) & Destination (Apple Push Notification Service)-Screenshot attached Please have a look around the above  points & requesting advice regarding the below:- How to resolve this delay in reaching IOS push Notifications in concerned devices? Should we call more URL’s from services? If yes please provide URL’s/Ports to be opened from services ? Awaiting your Replies, Thanks,
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Jun ’25