How do I provide developer documentation (4.1 - Copycats)

Question

Created 1w

Replies 2

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My application does not compete with the developer. It’s an extension which sits on top of their website. Its only use is to work with their website. Without using their name, the extension does not make any sense.

The developer not only has no issue with it - some of their own employees use the extension.

To get documentation from developer, that’s easy. However, two questions:

Developer wants to know what needs to be provided? An email, A statement? How / what format would be required they are asking?
How does such above documentation get submitted / included in subsequent updates to Not hinder approval?

The app went through 8 positive reviews / approvals and then all of a sudden this happened out of no where. So not understanding what changed on Apples side and how/what is sufficient documentation (email, statement, PDF, ????) from developer?

thanks.

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Answer 1

App Review OP

Apple

1w

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

0

Answer 2

Robert_P OP

1w

The answer to this question does not answer the question at all.

I've setup an appeal three times. In all three instances, they just reply with the same 4.1 issue. Mind you, my app has already been APPROVED 7 times prior and now on the 8th time, all of a sudden, this 4.1 has popped up.

I need answers to my questions above as my users are getting angry that my extension fixes are available on Chrome and Firefox, but no longer available on Apple (Safari)

**1. Developer wants to know what needs to be provided? An email, A statement? How / what format would be required they are asking?

How does such above documentation get submitted / included in subsequent updates to Not hinder approval?**

0